Vancity

one of the nicer ones with its high glass ceilings.
good location being close to dt w/​o the traffic.
Own parking on Quebec side, about 8 spots & one can walk thru the parkade to main lobby via elevator, without getting wet.
Usually no need to line up long.

Where’s the love for Vancity, people? The Johnny Appleseed of all credit unions deserves more than the current 2.5 star rating this location has. The central hub of all Vancitys throughout the lower mainland, Branch #1 (yes, this is that branch) is not only where I first opened my Vancity account, but is where every person that answers the phone when you call their main line works. It’s where their IT staff exist; it’s where all of the marketing magic happens; it’s where the big decisions are made. This is Vancity HQ, y’all.
And what big decisions are made at a financial institution such as this, you may ask? How about financing the acquisition of land or buildings in support of not-​for-​profits? How about teaching their members (yes, we are members of a cooperative; not customers of a bank) about financial literacy, and providing access to basic financial services that even low-​income peeps can afford? How about the Vancity Community Foundation, a charity dedicated to helping out the arts, culture, and civic advocacy sectors in our city? How about supporting and investing in your community?
Vancity does.
And they’re really nice about it, too.

Oh yeah, don’t try doing anything over the phone. Everything has to be either done in person, by fax or by mail. Including closing an account. Again, like the other reviewer said… «the pit of mediocrity». We thought we had closed our account over a year ago but noooo they needed it in writing — first time ever I had to close an account for a credit card in writing. Even the PDF they sent by email could not be saved… you had to print it off, then mail or fax it… I dont’ have a bloody printer attached to this machine! So all of a sudden in the mail we get new credit cards from them. Good thing they came now because we’re moving and would never have gotten them if this was sent a month later…
Stay away from vancity if you are even remotely technologically inclined and want to live and bank in the 21^st century.

A pit of mediocrity.
Have dealt with Vancity for decades but only small scale and this latest screwup is why.
The left hand of this operation literally doesn’t know what the right hand is doing-​clown show is a polite term.
Front line Staff in Customer Service mean well but are powerless to do anything but repeat canned excuses-​going up the ladder one meets more dead wood and mediocrity that you thought could ever exist in a company that handles other people’s money.

I owe Vancity Credit Union my life. I was having problems with my mortgage that I had with CIBC a few years back to the point that CIBC was threatening to take away my condo due to a leaky condo problem. As if I was the only one with that issue in Vancouver.
Here is the low down:
— I had my mortgage with CIBC for 5 years and never deafulted once;
— My credit rating is in the top 1% of Canadians
— Saved some money and was a member of BMO for a total of 20 years
2004 — Leaky condo issue occurs in the building and I lived a nightmare trying to figure out how I was going to keep my house.
CIBC stated that I would have to foreclose and lose my condo because I never had a co-​signor and now would be too risky since it needed repair eventhough the equity still outweighs the repair bill.
I thought, OK, if CIBC says no, BMO is surely to says yes. Wrong! BMO told me that I am not a loyal customer because I invest my money outside of the bank. Therefore, I was risky.
TD — No!
RBC — No!
HSBC — No!
Private firms — No!
WTF? It was not making sense. Money was not the issue. Credit rating was not the issue. And, to top it all off, the mortgage payments are $ 450 /​months and the icing on the cake was that I was making an income on it from day one with a roomate.
I called Vancity, and they not only wanted me to solve this problem, they gave me the same rates as their other customers eventhough I had no prior history or dealings with Vancity. 5 years later and I am loving them and everything they have done for me. They saved me from losing my house and my perfect credit rating.
All the big banks can go to hell.

I like Vancity, I hate this location. When I ordered a new cheque book from them here they told me I could come pick it up in a week. A week later and they didnt have it, telling me it was available in my home branch in South Burnaby. A quick phone call to the South Burnaby branch said it was supposed to be at Terminal, so after asking them to look twice they found a bunch of nothing and had no suggestion, until I gave them the idea to mail me a 2^nd chequebook. Then they wanted to charge me! I eventually convinced them to do it for free and recieved my cheques in the mail 3 weeks later, 2 weeks after I needed them to pay the rent. Thanks to that Vancity.

I heart VanCity.
For many reasons:
1. Their customer service
2. The Enviro-​Visa card (seriously, I’ve never been more motivated to spend money, EVER). This card donates a small percentage of your spending on their card to local charities in the community. Doesn’t that make you feel green and fuzzy all over?!
3. Their pink ATM card. (i don’t think i have to say more, since i already said pink)

I went into this credit union to open an account. Normally, a financial institution welcomes new customers.
But I waited and waited at the front desk.
Finally, someone came. The first question I got after I said I was there to open an account — and I AM NOT KIDDING — was «Do you have an appointment?»
«No,» I told them.
They then looked through an appointment calendar. They could see me at 2:30 p.m., they said.
I said I would have to think about it. But who needs to think about that. If that’s how they treat NEW customers, how will I be treated when I become a customer whom they can take for granted.