Appliances Repair Service

Stay far away from these guys! Tried to resolve my over bill issue but found them unreliable and disreputable. Told me a few times that a credit was going to be issued to correct the overcharge ($ 84 bill but $ 134 actually billed to my credit card) but it never materialized. Have had to resort to asking for chargeback from MasterCard but plan to go further with charges of fraudulent use of a credit card as I believe they intentionally overcharged. THIS WAS NOT AN ERROR.

I never write reviews but I had to for these guys as I hope you won’t be their next unsuspecting victim.
Don’t fall for it these guys are CROOKS. Will misquote you on initial visit, then say you need further more costly repairs. You’re better off buying a new appliance or dealing with a business of higher caliber, it may cost you a bit more but at least you’ll save yourself the horrible experience!
I didn’t want to deal with a Kijiji quality repair so I called Appliances Repair Service thinking it would be worth the extra money. As a side note, it’s funny how they were so quick to book the initial service call. They said they’d have someone come same day between 5−7pm. The techs showed up at my house at 9pm, over two hours late…
We told the tech (Noah) to advise whether it was worth repairing or getting a new fridge as we did not want to end up paying too much to fix an appliance, he said we just needed a part change so we went for it. The part was $ 150 and labour $ 120/​hr per the invoice issued which is incredibly steep! The total was $ 305 but we figured it was better than buying a whole new fridge for $ 1,500+.
After the tech installed the part, which was supposed to fix a cooling problem, on a Frigidaire FRS26 unit, we noticed there was hardly any cooling produced. The tech said to wait 24hrs, we were skeptical as it clearly did not seem to work, but he circled the part of the invoice that mentions the 90 day warranty for repairs, so we paid in full and waited 24 hrs.
As suspected, fridge did NOT work the next day and we phoned in to let them know. We were told that the two technicians had taken off for a two weeks vacation immediately after our service call, which sounded incredibly suspicious and unprofessional in terms of staffing. The next available technician was scheduled 7 days later, (note how eagerly they provided same day service the first opportunity to find a new customer to rip off, and the unprofessional 7 day delay for any issues arising despite their website identifying them as a ²⁴⁄₇ business).
When the second technician finally arrived, he said we needed another part changed, which would cost us $ 400-​$ 500 including labour, and that the first tech misdiagnosed and changed the wrong part. We were livid, as the fees were climbing close to $ 800 and now with a precedent of having an incompetent technician, there was the risk that this one would cost the extra fee and result in even further costs. We asked to be reimbursed as we refused to pay any further fees (their website says you’re charged the amount initially quoted and no more, but that is a blatant lie, they low ball you after all, like the crooks they are) the tech said there was nothing he could do, and to phone in. So we did…
When we contacted them by phone, the dispatcher (Raj Rasa) said there was nothing he could do and that the warranty does not cover parts, or service (which makes their warranty a misrepresentation, and a total joke). I asked to speak with a supervisor to try and reach a mutual resolution but lo and behold, I was told there was no supervisor, and that he was the only person I could speak to. He said the best he could do was reimburse $ 150, despite his tech being on the hook for never having successfully provided the service we paid for — not like the fridge worked and then stopped… it was never fixed even with the tech on site, and we pointed it out to him before he left. Now with a useless warranty, no supervisor to resolve, and no effort on their end to fix this, we had no choice but take the insulting partial refund. But wait. there’s more non-​sense!
Two weeks after being told the refund was issued, still nothing so we phoned in and were told once again that «accounting» took off on two weeks vacation and therefore no refund was issued yet. Using this line multiple times to shoo customers away deceptively speaks to their unprofessional etiquette and if by some long stretch we assume is true — their lack of appropriate staffing gross professional negligence.
Finally we called them on a weekday before 6pm and the person who answered was able to take the call but as soon as we mentioned we were checking on status for a refund, he said «sorry we are closed» call back another time. (Again — they pride themselves online as being a ²⁴⁄₇ service…) So I call bullshit…
I’ve lodged a formal complaint with the BBB, I can’t wait for them to be shaken up and review their business practices. If you’ve had a negative experience with these guys, report them and their business license will be re-​evaluated, as it should for their deceptive practice.
I should add that I needed their business address to lodge a formal complaint, they refused to provide it, but I found it anyway. The complaint is underway and if you’re looking for it, it is:
«8540 Keele Street
Vaughan, ON L4K 2N2»