The service was absolutely terrible, it took them 20 min to ask us what would we like to drink! and that after reminding them 3 times that we need some service, then when I got mad, their manager and 3 waitresses stood there and argued between them for several min whose fault is that! They did end up giving us 10% discount for an OK food they ended up serving. I have been to multiple Boston Pizza locations and that experienced was by far the worst.
Monika K.
Place rating: 1 Mississauga, Canada
Positive: server was quick and nice. Negative: everything else Apps platter was oily and salty. My entrée: chocked jambalaya pasta disgusting !!! Eeww. Desert was pathetic. Senseless tasteless food. The place was nearly empty for a Friday night. Even my coke was tasteless and flat. There is no quality on the food. I normally would never go to Boston pizza but I’m forced to go when someone is having a gathering or something. Also the manager came Out to check On his guests. This is always a good technique and shows excellent customer care. Once again service was great but they need to change up recipes for a more yummy experience. They also gave my nephew crayons, another satisfying experience by the staff! Boston pizza is only good for group events wanting to watch a sports game On their large screens. Bp, please reinvent your menu
Christina R.
Place rating: 2 Newmarket, Canada
Been here a few times on lunch. The service hasn’t always been great. But last time our server was terrible. She never came back to check on us or provided us with any napkins and cutlery. When I politely asked for a take away container because my pizza was still FROZEN, she just said ok as if there was nothing with that and never apologized for the poor service. Won’t be going back
Sam Z.
Place rating: 1 Vaughan, Canada
Worst service ever. Been to other BP and other establishments in the area, we’ve actually been to the Vaughan BP4 or 5 time and the service has been bad every time! The last time we went we were seated quickly but no one came to our table for atleast 12 mins to take our drink orders, and man I was thirsty that night. Funny thing is the restaurant wasn’t even busy. I won’t go back and neither should you.
Sol R.
Place rating: 1 Port Colborne, Canada
Called in for a delivery order. One small pizza and a side. Was told 40−45min delivery. Order came one hour 15 min later. My small pizza was cold and rock solid. After all this wait! This is terrible service. If you can’t do delivery right, dont do delivery. Why are you delivering cold food that is late and looks stale? Paid $ 35 for a tiny pizza and a small side. What a rip off! Go away Boston Pizza. You are broken. Should’ve just ordered PizzaPizza.
Koko K.
Place rating: 1 Toronto, Canada
DONOT go there on Saturday eve. They will lie to you that you have to wait 15min, and after 25 min they will tell you they don’t know how long… Bad costumer service… Avoid!
Sarah S.
Place rating: 1 Mississauga, Canada
Worst Boston pizza experience I’ve ever had. 4⁄5 dishes we ordered were cold. Service was less than friendly, also cold and short. Kind of unusual as the place was not busy in the least. When we mentioned to the manager about our issues instead of fixing the problems we had he decided that the best he could do was discount our bill by 25%. Next time we will take our money to a fast food location, where staff is pleasant and they serve their menu items as described and at the appropriate temperature. Step it up BP you’re killing your reputation.
Dawson D.
Place rating: 4 Windsor, Canada
The one thing about Boston Pizza is their extensive. There are also a soccer number of pizzas to choose from as well. The kids meals were very good as well.
Jennifer K.
Place rating: 3 Markham, Canada
A Bacon in my Caesar! After our Bacon Fest Unilocal Elite Event, I just have more urges to eat more bacon?! Molson Canadian Caesar($ 6.75) is a mix of Beer and Bacon! The 2 things that my Unilocal Friend really enjoys! My Smokey Chipotle and Lime Caesar($ 6.75) has a peppered bacon too! Just be careful of the super spicy olives! Now I don’t know if I would ever drink a Classic Caesar about all these different versions. I just could not resist the tangy pickled beans and of course the BACON! Boston Pizza bar area was packed even on a Tuesday night?! I guess I will be back for more Caesars.
Kimberley N.
Place rating: 3 Mississauga, Canada
My friend and I decided to catch up over some food at Boston Pizza for lunch this week. We arrived around 12:30 pm and it was pretty much empty besides maybe one other table. What I thought was kind of weird was how the server just came to us and asked what we would like to order without greeting us. Anyhow, I got the individual Hawaiian pizza and my sister got an order of pasta. If you didn’t notice already, the individual pizza prices are different when comparing it to the lunch menu. Although, it’s the exact same thing. When the pizza came out I knew it was fresh because it was really hot and the cheese looked exactly like what you would see in pizza commercials. The crust was crunchy on the outside and soft on the inside. However, it was kind of plain in flavour compared to Pizza Pizza’s crust… it kind of tasted like water. The pizza cost me $ 10(including tip)…which I guess is alright but it didn’t fill me up. I would rather get a $ 4 slice of pizza from Pizza Pizza where it would fill me up.