Cedar Springs

Horrific experience with Cedar Springs. Signing up was easy and the sales rep was professional and pleasant. First delivery: wrong water. Spring water had a HORRIBLE taste to it. Their solution? 2 freebie bottles next delivery which was a month away – what?! How is that a solution? Turns out they didn’t rinse the cooler out after washing it with a disinfecting liquid and I apparently swallowed a load of cleaning chemicals so my effort to drink clean w
ater actually resulted in consuming chemically polluted water. Gross. They weren’t too concerned. Next delivery: driver didn’t pick up the 3 empties (you get charged $ 10 each container) left for him so there was an extra charge for me and it was a major pain having to store the empties. Then the cooler broke down. I had a water cooler that wouldn’t dispense water – they didn’t seem very concerned about that??? HELLO CEDAR SPRINGS, GET A CLUE!!! I had to wait for yet another delivery day (they deliver twice a month). Once that day came the driver – even though my door was very, very unlocked and two people were home – didn’t pick up the broken cooler nor did he have the decency to leave the replacement but he did feel it was fine to leave an invoice for $ 84 (I was on the $ 27.95 plan). No promised discount, no credit for the empties – $ 84 for water that I could not drink since I did not have a cooler! That’s INSANE. Again: they weren’t too concerned.
Then I get a call at 8:27 a.m. informing that the driver was going to pick up the cooler and the water (I had demanded my contract be cancelled). I rushed back home and hauled the water out for pick up and made my son stay home to ensure that the driver was able to enter our home (and also left the door unlocked). No driver. No pick up. Called the office at 5 and was told he’d pick up the items by 6:30 p.m. Waited. Again: no driver and no pick up. No call. No apology.
Horrifically bad, incompetent, negligent, disrespectful, arrogant business practices. Remember people: you are trusting these people with your credit care info.
You’ve been warned!

Things were going okay with cedar springs for awhile. We signed up in May of 2012. There was quite a bit of confusion with delivery dates initially until they sent a delivery calendar.
We get our delivery every two weeks and it goes straight into our coat closet. Approximately one month ago, when we went to refill our cooler, we found that one of the bottles was half empty (or half full, if you prefer). Sure enough, there was a small pool in our coat closet. I contacted cedar springs and they promptly responded saying that they will replace the bottle at no charge at our next delivery date. Thankfully, we had enough water to last us til then. Two weeks after we received our replacement, we got another leaky bottle. This time it was visibly leaking in our building outside our door with a nice pool of water around it. I contacted them again. Their response was that I must empty the bottle, put a piece of paper inside so they know which one is leaky, and wait for the next delivery for them to replace it. After quite a bit of back and forth communication over the next two weeks with me saying this is unacceptable and them saying it is their protocol, I decided to cancel my service with them.
This is supposed to be a premium service to match their premium prices and what we have instead is a company that uses their customers as their quality control department without adequately compensating when something goes wrong. If I still have to get water from elsewhere because they can’t get their act together, what the heck am I paying them for?
On a positive note, cancelling was quite easy.