Cadboro Bay Veterinary Clinic

Hidden fees and the highest prices I’ve ever paid. New to Victoria and the neighborhood I took my cat to see the vets at the Cadboro Bay clinic. I called to ask about pricing before going and was surprised to see extra fees tacked on that were not originally quoted. When I questioned the fees I was told that the fees are their charges and that’s just the way it is. I argued saying that the fees weren’t transparent and should have been quoted when I called. I was shrugged off. Not ok. When the owner of the clinic Dr Benloulou called to discuss my cats results he had no time to give me any further information accept that my cats thyroid is double its level and I needed to up my dosage of tapazol which was already two pills a day. He had no patients for my concern or questions and told me to try and get a hold of his assistant Dr Pemble. Why would I try and get ahold of Dr Pemble? When I asked him to please get Dr Pemble to call me, he replied with: I don’t know when Dr Pemble is working and he’s a busy man, he’s a Dr, he doesn’t have time to call you. You have to call him. Wow! Really? Am I not the client? Every other vet I’ve ever had has had the time to explain my pets ailments and medication. Very bad business. He told me to take my business else where. Which I assured him I would be doing. He then argued that I was a bad client because my new number had not been updated on their file. What a joke. Do not go to this vet, I’m sure there’s a ton of other vets who care about their patients and their animals more than these guys do. If you know of a good one in town please let me know.

When we saw first the vet for our dog’s ongoing health issue (we had moved from another province and just wanted to continue the same treatment), the vet was unwilling to give us the prescription before looking it up. He then printed off a few documents for us from the first hit on google and the proceeded to prescribe us the wrong dosage (waayyyy too much mg — and no, this was not about being able to cut the pill in half).
Not only was the vet incompetent but the secretarial staff always seem to forget to call us back when we have asked them to regarding food and medication pick-​ups.
I would not recommend this place to anyone — we are currently in the process of finding another clinic.

Terrible little place in a gorgeous setting. Really tacky in the way they push their high-​margin dog food. There’s a terrible sense of bad ethics and that they’re just out to get as much of your money as they can. I felt they were experts at preying on worried pet owners, saying whatever they can to scare you into spending a lot of money. The female vet there shows zero regard for your pet.
It feels like a ripoff, period. If you just need one prescription, it’ll cost you $ 100 or more and you’ll have to endure knee-​jerk diagnosis threats of other more serious ailments/​and don’t forget to be told your dog food is partly to blame for any problem your dog may have.
What a shame how this industry has evolved. A place like this, with one vet working, could easily rake in more than $ 10,000 per day, just pushing dog food, prescriptions and unnecessary tests. I’m sorry to have to say this.