Double Double Pizza & Chicken

It’s my favourite pizza place in waterloo, the pizza always good and the wings test amazing… this my third year going to this place and I have no problems with them … so I highly recommend it.

They don’t provide cups. So you’ll have to drink from your 2L pop with your hands. Also the customer service is poor.

I’d love to give them more stars because the pizza is actually really good, but the one time we ordered from there they withheld information from us and made us feel scammed.
We had walked by this place many times while walking the dog, and saw in their window something about a walk-​in special. So one Friday night we decided to give them a try. I called them up and asked what the walk-​in special was because I couldn’t remember it, I asked if it was a large pepperoni pizza for $ 10 (because that’s what I thought it was), and he said yes that’s the special, so we ordered that. As we’re walking into the restaurant we see a sign in the window for something like a large pizza with 3 toppings for $ 10. I realized the guy on the phone lied to me and we were, in fact, entitled to 2 more toppings to fulfill the walk-​in special. But we went in, paid without saying anything, and left. I was pretty choked. So needless to say, despite the good pizza, we will no longer be returning here due to the poor customer service.

Im not sure if this was the location my order came from since I ordered a delivery from (244‑0000) but I am in Waterloo ‚
SO! …after them screwing up my order 3 times in a row I decided to call in to politely mention that my wings wer hot instead of mild and that it was now a trend on their part. The receptionist advised to keep the wings and that they wer going to rush a fresh mild order for me…
I tried getting a credit but she advised that they cant do that and that they wer going send me another order… At that point I didnt care I figured I would just eat the wings and wedges and not worry about the wings…
5 minutes later I get a phone call from the store and there is a dude on the phone with broken english pretty much calling me a liar and that he made the wings himself and that they wer mild…
His tone and language wer as hot as the useless wings he sent me, So I pretty much told him to go F himself… WHO DOES THAT ??? Serisouly ???
After hanging up with him and beeing pissed off enough I cant say I was really hungry anymore, so I decided to call back the 244‑0000 # and advised them of the bully attitude one of their franchise had towards their customer… They offered me the next order to be free but would not refund my current order… Rubbish
Not only will I never call them to place my free order with DOUBLE DOUBLE since they would probably screw up my wings and ill get yelled at by some dude…
NEVER AGAIN … Too bad since it was by far my favorite pizza and that I used to order every 3 weeks or so…