Urgent Care Niagara-Welland

Very poor customer service skills, I won’t return. These ladies seem to have a problem dealing with the public and lack inter-​personal skills and any interest whatsoever in the taxpayers who keep them working. Also, although I had preregistered on line, the wait was over 2hours (which they did not tell me) which is unacceptable. I ended up leaving and going 5min across town to a much friendlier and organized clinic. The inaptly-​named receptionists ignore patients when they come in, and leave them standing at the counter for 5 to 10 minutes without acknowledging them. My new urgent care clinic will be the Pelham St. office.

*starts smashing keyboard in a blind fit of rage*
Okay, now that this is out of my system, I will explain why I go into a blind fit of rage whenever I think of this place.
The blonde receptionist.
You evil, evil, EVIL creature. You may possibly be the bane of my existance.
Back story: I have allergies. BAD allergies. Like «Hey, I have a constant sinus and lung infection» bad. I’m allergic to cats, dogs, dust mites, mold and mildew. So this is all year round. So I started getting allergy shots in January of 2009. I always came here because this is the only clinic in Welland, I think. The receptionist from hell didn’t work here then, so everything was great. Since an injection seriously takes two minutes to do, patients who require an injection are bumped ahead. Wham, bam, DONE.
I believe the first witch from Macbeth started working at the clinic in August, and now I dread the days where I require my shot.
My wait went from less than 10 minutes to get my shot, to average 30 – 45 minutes. EVERY.FREAKING.TIME.
If I had a car, this may not be such a big deal because I can go whenever I want. But NO. I am a bus commuter, so the vast majority of the time I am stuck waiting a half an hour for the bus to come by again, because this evil woman always manages to time it so that I am leaving JUST AFTER the bus pulls out of the little terminal.
I have to wait fifteen minutes after my shot (to make sure I don’t go into anyphlactic shock and die) so I can always be found after my shot scratching my painfully itchy arm with my nose pressed wistfully against the glass as my ride to freedom abandons me for another half hour.
I am SO glad I am moving and will never have to deal with this place again.
The worst part about this hag is that she was supposed to do a referral for a friend of mine to a specialist. She told her «Ok, I’ll send it off.» No keyboard tapping or anything to indicate that she was actually doing her job. So we just took her at her word.
BAD IDEA.
It’s been a few months I think, and this referral was never done.
I miss Holly, the GOOD receptionist. You don’t work enough. :P
The doctors are usually good. My favourites are Dr. Singh and the female doctor I can never remember the name of (sorry!).
Damn you to hell, evil receptionist. Damn you to hell.