Finnair

Finnair charges rebooking fees if you miss their tight connection
Dear friends,
I would like to share my experience in Helsinki less than a month ago. I had a 40 minutes connection between the flights from Moscow to NYC. Because the hand luggage screeners were so slow I did miss that connection. To add insult to injury Finnair slapped me with 125 euros re-​booking fee. All my pleas about slowness of the hand luggage screeners fell on deaf ear (altough my argument was pretty loud). They were pretty straightforward «No fee, there will be no re-​booking, I am stuck to enjoy the Helsinki airport for good». Pure blackmail and extortion. On top of that they offered no re-​booking option. They re-​booked me on the same flight leaving in 24 hours. So beware of Finnair connections. Be prepared to have extra 125 euros in re-​booking fees in case you miss your connection through no fault of yours. Been there, sharing first hand experience.

I flew Finnair on May 5 from Helsinki to Miami. The A330 was absolutely wonderful and their business class service was superb. The crew was wonderful, the airport was great in Helsinki and their food was really good.
I loved my seat, 2L. The seat/​bed was right next to the window! The business class seat super comfortable and it was actually fully flat wen in bed position, not angled! Loved it!
I would definitely recommend flying this airline and would do so again in the future!
Omg and their blueberry juice is the best! Yum!

I have been flying many times with Finnair and I have to admit that all flights have been good, except for few details here and there. Most of my flights have been smooth and without any problems. I like that the pilots are nice and warns passengers if any turbulences are to be expected. The problem I have with Finnair is an accident with my luggage and food.
Once I was flying from Toronto to Helsinki and when I arrived at the destination, one of my luggages was missing. I freaked out, waited and waited, until I was told to go home, and somebody will contact me, in case they find my suitcase. I had to call Finnair and they said they will look into it. About 2 days passed and nobody knew anything about my suitcase until I called to the airport in Toronto and they told me that my suitcase is still there. Apparently they forgot to put my bag in the plane together with rest of them! While waiting for my bag, Finnair covered my basic personal expenses. I got my luggage after about 4 – 5 days, and I’m glad I got it at all.
I was also flying Finnair just a week ago and was disappointed that I was unable to select seats. I was told that I have to pay in order to select a seat, or I have to wait 2 days before the flight, and only then I can select my seats free of charge. Customer service on the phone was rude, one woman with strong Russian accent told me: «Only business class can select seats free of charge… But YOU are in economy!» Hmmm.
Meal selection can be selected only by phone?! I selected Asian Vegetarian Meal and Hindu Meal for my husband. It was disappointing to see that these meals were exactly the same (both vegetarian) on our way back and breakfast sandwich was also the same — white bread with slice of tomato! Some airlines have tasty meals but Finnair was a disappointment.

I LOVE Finnair. I fly it or it’s affiliates every chance I get. I am so happy now they have flights directly from Chicago so I can avoid that suspool they call New York! I feel at home and I like the food they serve on the flights.

Finnair offers you great connections to Europe and to Asia.