The check-in was efficient and friendly and it is right at the airport, which is terrific — but other than that I’m not impressed. First of all I couldn’t access the free wifi. The hotel couldn’t help so they transferred me to Swiss Telecom, which also couldn’t figure out why I couldn’t log in on any of the three devices I tried — finally they did manage to get me access by setting up my IP without a username and password so kudos to them but it took half an hour on the phone. So now I am sitting at the bar in the lobby and the service is abysmal. The bartender hasn’t bothered to ask whether I want a drink in half an hour, you have to catch him as he comes by and then perhaps he will get you a drink — and it isn’t just me, the service is awful for everyone around me as well. There are two other hotels at the airport that you can take a free shuttle to so I think I’ll try them next time — they are half the price and it’s hard to imagine how the service could be any worse.
Leslie M.
Place rating: 3 Summerlin, Las Vegas, NV
I had a 10 day stay here for business. The staff was very accomodating. The room was large and fairly comfortable… and especially the really long deep tub! The beds are pretty hard and the floors are pergo. I liked that because carpet always grosses me out, especially in a place that allows pets. Slippers and robes in all rooms. I was on the top floor because that’s always my preference. my travel partner was not and experienced the down side to pergo floors… someone upstairs not taking their shoes off and putting on the slippers. So, the food… BESTHAMBURGEREVER! Part if it was just the fabulous bread everywhere in Lyon. The other was a bit of a twist on the cheese, pickle and dressing. I ate that FIVE nights. I ordered breakfast in my room every morning. Scrabmled eggs, sausage and coffee turned into a large tray with eggs, amazing sausage with pistachios in it, 4 – 6 mini croissants or some such pastries, the obligatory 3 kinds of bread, salted and unsalted butter, fresh juice, etc. I ate the hot food and took the rest for lunch and the office.(oink!) Only down side was in room coffee. Nescafe. Blech! I ended up seeking a grocery store and bought pre-sweetend and pre-flavored coffee(mocha). I don’t much care for sweet coffee but I do like good coffee with real cream. Bad coffee with no cream was just beyond my tolerance. TV had only 2 english channels. The first was the fashion channel which held my interest for about 3 minutes. The other was broadcast from Japan and was in English(not dubbed) and had interesting stuff but only 3 things that played over and over and over again. I streamed Netflix on my laptop after giving up on my horrible French. That being said, it’s super convenient to the airport, trains, etc. Way outside the city(I stayed in Lyon proper 4 days prior) Lyon is beautiful, charming and people are overall polite and friendly. They have earned their reputation as a culinary capital. Definitely want to go back!
John R.
Place rating: 3 Warren, NJ
Surprisingly good meals at the Nhube Restaurant on the reception level. Being from the US and only having fond memories of mussel dinners in the south of France from years ago I was pleasantly surprised by the largest and tastiest ones I think I have seen in my lifetime. The rooms are comfortable and clean though I wish the showers were more height friendly.