Hôtel Mercure Paris Centre Tour Eiffel

Clean hotel and great service with friendly staff. They speak english. Just tiny bathrooms. Walking distancce from Eiffel tower. Would stay there again!

Was given the worst room even though I was in my honeymoon. Was promised an upgrade but never happened; they said it will cost me an extra 70 € per night. Rooms had paper thin walls and there was a lot of noise. Bed was uncomfortably hard, pillows and towels were too small, no iron in room, and last but not least the room had a funky smell. When complained, nothing was done (as if they just looked at me and said «it is what it is» and ignored my complaint). Check-​in was really slow and had long lines all the time. They were more interested in selling rooms to people who had no reservations. No vending machines and the place (beside the front desk) that had snacks – must wait in line along with people checking in just to buy a soda. Asked about airport transportation and sold me a 55 € shuttle but did not tell me about the 17 € airport bus just right outside of the hotel. Only thing that was good about this place was the location… This hotel is next to Pullman hotel (I wonder if they had better amenities and customer service; at first glance it looks like they do).

I am at this hotel through Gate 1 Travel. While the price seems high, it’s conveniently located next to the Eiffel Tower (you can literally see it up close, as soon as you leave hotel property).
The staff is friendly and courteous. English is not a problem. The hotel is clean and the wifi is pretty fast for being free.
The rooms are clean and well lit. They have ample outlets. The only surprising part was the toilet is in a separate room from the shower/​sink, which I actually find nice.
As a tip, you can ask for a bag scale to check how much your luggage weighs before you get to the airport.

This was a nice hotel but rooms are very small, especially the bathrooms. I booked it because of it’s proximity to the eiffel tower but the pictures were deceiving since the rooms do not have a view of the eiffel tower, as their is a neighbor hotel that blocks the windows. Still, you walk out of the front door and the eiffel tower is right there so it’s extremely close. If you desire a view of the tower from your room then you’re better off next door at Charles Pullman hotel, it looked like those rooms had a view. It was a good location to the bus tours which i recommend if you don’t already have an idea of what you want to do in Paris so I would stay here again.

Hotel Mercure Centre Paris Tour Eiffel
OMG Vier Sterne? Zwei wollte ich mindestens entfernen
Das Positive zuerst:
Die Lage…400 m vom Eiffelturm
von den meisten Zimmern aus sichtbar… cool.
Das Abenteuer fängt bei den Aufzügen an…
Drei Aufzüge, davon einer mit Wartungsarbeiten belegt…
das wird schon eng, wenn das Hotel ausgebucht ist (was es meistens ist)
wenn dann 12 Etagen in Ihre Zimmer wollen oder mit Koffern auschecken…
Ausweichmöglichkeit…die Fluchtweg– Treppe
diese wird auch zahlreich genutzt, die Türknaufe sind dementsprechend zugerichtet.
Die Zimmer…(oder sollte ich lieber Kabinen sagen?)
erinnern stark an kleine Innenkabinen auf Kreuzfahrschiffen.
Das Zimmer wies zudem arge Gebrauchsspuren auf.
Angefangen mit dem separierten, lila gestrichenen, WC
welches übergewichtige Personen nur rückwärts betreten sollten…
übergehend zur Nasszelle… die auf das Wichtigste reduziert ist…
kein ChiChi wie Shampoo, Conditioner, etc…
auch nur einzeln zu betreten.
Das Zimmer ist so klein, das es sich nur einzeln begehen lässt.
Ist die Minibar (lach) /​der Tresor offen, geht nichts mehr.
Die Nachtische bestehen aus rollbaren Tischen…
ein Bett, ein Sessel /​ein Hocker = Zimmer voll.
Minibar nicht angeschlossen, drinnen nur eine Flasche Wasser.
Der Rest war in der Lobby zu heftigen Preisen käuflich zu erwerben.
TV– Angebot mehr als dürftig…Radiostationen gar nicht anwählbar.
Aber wir sind in Paris… man ist hier Einiges gewohnt
in Sachen Hotels in der mittleren Preisklasse.
Aber hier bitte liebes Hotel Team /​liebe Mercure– /​Accor Gruppe
das rettet Sie nicht vor den Zuständen beim Frühstück…
Ich weiß, das Franzosen nicht opulent frühstücken,
aber das was man anbietet und das für € 15, — pro Person/​Tag
sollte dann auch sauber, ordentlich und reibungslos
und vor allem ohne Engpässe ablaufen. Das Servicepersonal total
überfordert und unmotiviert.
Ich habe Fotos von Wischlappen auf (!) dem Buffet gemacht,
mit denen ich in meiner Küche nicht wischen würde…
von leeren Tabletts wo lange Kaffeebecher fehlten,
von leeren Regalen wo lange die Essteller fehlten…
Besteck wurde von den meisten Gästen selber aus der Besteckschublade
entwendet…da kein Service sichtbar oder vor Ort war.
Fazit:
Das Hotel wegen dem Standort… ja
Aber nur wenn man dort nur Schlafen möchte,
der längere Aufenthalt in den Zimmern ist nicht lustig.
Hotel mit Frühstück …nein
…für € 15,– macht es jedes Bistro um ein Vielfaches besser

Das Mercure ist sehr gut gelegen, da es nur wenige hundert Meter von Eiffelturm entfernt ist. Das Badezimmer ist spektakulär und für die Preisklasse super. Die Toilette ist separat. Wir haben uns wohl gefühlt, aber das Service-​Personal war nicht immer freundlich. Gut war, dass wir sogar auf Deutsch beim Check-​In begrüßt wurden. Die Fahrstühle waren ein Abenteuer, da es keine Tasten innen gab und man sich außen einen Fahrstuhl «reservieren» musste. Eine Treppe gab es nicht. Beim Frühstück war nicht immer alles da und das Personal war teilweise ruppig. Besonders super war das freie Internet mit 50 MBit für Hoch und Runterladen.

We stayed here 4 nights on our way to Spain. The room was microscopic but that seems to be the norm in Paris in that having stayed in various hotels there we’ve always had small rooms. So don’t take a lot of luggage. I hated the bathroom it was small shaped in a triangle and about as big as the closet in the room — ok I can live with that — but what I found really disgusting is that it smelled like urine — even after housekeeping cleaned. The upside is that the shower is great! The staff was neither friendly nor totally unfriendly but that was fine too as I wasn’t there to make a pen pal anyway. Our room had an awesome view of the Eiffel Tower so a star for that alone. Our stay here wasn’t a terrible experience it just wasn’t a memorable good one either. I definitely wouldn’t go back to this hotel though next time we’re in Paris.

I spent 2 nights in Paris and wanted to find a hotel with a view. After a ton of searching and review reading, I came across Mercure Paris Centre Eiffel Tower. The rates were really reasonable compared to other hotels in the area that also had that spectacular Eiffel Tower view.
Walking into the hotel, you can’t help but notice the nice modern boutique like lobby. It is well decorated and very clean. I arrived a few hours before check-​in and was informed my room would be ready in 2 hours. They graciously took all of my bags and held them in storage and handed me a map of Paris so I could start my adventure. I’m a member of their Le Club loyalty program and was told I should check back in at the special desk exclusively for their members. Upon returning, I went to check in at the fancy Le Club desk. After waiting for about 5 minutes without being acknowledged, the woman at the desk looked up and snootily told me to go stand in line with everyone else. So to the back of the regular check in line I went, waiting about 15 minutes to be checked in.
The room was very small, but it is what you would expect of a big European city hotel room. I opted for a room with an Eiffel Tower view and my view did not disappoint one bit. The wifi was free and fast. Every staff member that I encountered spoke English and was friendly (except for the Le Club lady). I did not order anything from their restaurant, but I did grab a delicious pain au chocolat on my last morning and it was delicious!
Make sure to check your bill when checking out. I had read in other reviews that people had extra charges tacked onto their bill. Sure enough, I was charged for 2 breakfasts for every morning that I was there that I never had! I talked to the front desk about it and the woman informed me it was a mistake and I said I would not get charged. She said that if I did find that my credit card was charged, I could call them. I never did get charged, but seriously be sure to check your bill.

Ein OK Hotel, an dass man nicht zu viele Erwartungen haben sollte. Es wurde 2012 renoviert und daher in gutem Zustand.
Die Zimmer sind ok, sauber aber nicht 4* würdig (Kühlschrank steht einfach im zimmer rum, kleines bad).
Das Wifi ist sehr mühsam, mann muss sich immer wieder neu verbinden und einloggen. Ist man verbunden ist es aber super! Schnell und guter Empfang.

Great location and wonderful in Paris, and Luis Rodríguez The best employee…,

Nice clean hotel with an awesome location next to the Eiffel Tower. Reasonable rates and good wifi service in room and lobby

Très bon hôtel. Super chambre vue tour eiffel. Restaurants super bon et copieux pas besoin de prendre une entrée. Personnel à l’écoute et attentionné.

Great hotel walking distance from the tower. Also surrounded by many small café/​restaurants with great food !
PS — only negative I have is that there no ice machines on the floor.

Worst hotel I’ve ever stayed in. The toilets have their own room (not attached to the rest of the bathroom) and it is dirty and REEKS of urine. The staff are exceptionally rude. I’m sad to leave Paris but can’t WAIT to never see this hotel again. Oh and the location sucks.

Rooms are as small as a jail cell, if you don’t speak French the workers there are super rude to you. No hi how are you or welcome or even a smile, I asked if I could borrow a universal charger for the room because the outlets are different from America and they looked at me as if I was crazy and if I needed help like looking for a late night place to eat or directions or if they could make phone calls for me to confirm a few of my excursions they would give off an attitude like they didn’t want to help. Overall crappy service crappy people small rooms the only plus is the location

Well aside from the million dollar view from the Eiffel Tower day or night my room didn’t have that view because apparently the room for this kind of view needed to be booked with an occupancy of a single person not two!!! Bummer #1 okay so let’s get passed that now onto the elevators. The buttons inside are all controlled by outside only so the three options you have inside the elevator is to sound the alarm, and one for open and closing of the doors so three in total nothing else. My mom was stuck in the elevator for an entire hour because when she was on the lobby floor she pushed to stop on the 6^th floor and another person riding the elevator pushed to go to the 12^th floor the very top… so oddly enough the elevator never stopped on the 6^th floor it continues climbing to the very top and the gentleman exited the floor it closed and never moved from there. My mom was trapped not moving the doors wouldn’t open and she was calling for help through the alarm button and no response was given! She started loosing air and became very worried, paranoid and closterphobic she continued to call for help she reached someone from maintenance and he didn’t speak any English so there was a language barrier because she didn’t know french. Now she is beyond upset that she is stuck speaking to someone who can’t understand her and vise versa… Nobody else was alerted that she was in an elevator trapped for all this time so until someone trying to board the elevator from the lobby pushed the button to go up is when the elevator started dropping to the ground floor. Once the doors opened she was very frustrated I don’t know what she told the staff who was waiting to walk in because I wasn’t there to witness this I was waiting for her in the room not aware any of this fiasco was taking place. Telling her version of what happened i the staff and manager was like waiting to be seen at a hospital they made my mom sit and wait for another 30 minutes just to talk to someone and complain that the elevators weren’t working correctly. If that wasn’t frustrating enough the manager who spoke English asked my mom if she was hungry?! Lol I’m sure that wasn’t the appropriate question to ask someone in a fit of rage. She was escorted to her room in a different elevator and again at 2am Europe time this same situation happened to someone else from what the bell hop informed us the very next day. Why wasn’t the elevators shut down to find the problem or maintenance??? No idea why the hotel choose to keep running the elevator after it got stuck twice in a matter of two hours; that’s my question. Nobody was apologetic it was more of a hassle to deal with an American and hear her bitch and complain since my mom is very persistent especially if something isn’t correctly handled.
Another crazy incident at this hotel was we were not reimbursed for not sleeping her one night. We had experienced a strike on the plane (Air France) and there were no planes leaving in or out of airports so we were stuck in Venice an additional day so that meant we would not be leaving to Paris for another day which should have been reimbursed for the one night! NOPE it’s called natural disaster and these things apparently happen all the time to AirFrance so we lost out on $ 189 euros ($ 205 American Bucks) a pretty penny to loose after going through what my mother went through once we arrived I would say!
Another thing about the staff here is that everyone is on the slow lane. Nobody is ever in a fast paced environment to help give maps out. Asking for a map to take true train, taxi, or bus is going to cost you 20 minutes in wait time just to have them open a drawer and hand it right to you.

The rooms are not very comfortable. Very minimalistic approach. The location is nearly perfect. There are many shops and restaurants nearby. The metro and RER stations are just around the corner. The Eiffel Tower is a 5 minute walk away. The rooms are clean and the staff is efficient and pleasant. As in real estate you’re paying for the location which isn’t always a bad thing.

We came to Paris for the first time to get engaged so this was a special trip. The hotel was awesome, very nicely furnished with modern fittings and everything you would expect from a contemporary city hotel.
The staff are excellent, friendly and very helpful for us tourists. We must give special thanks to Artur on the front desk who went out of his way to offer us helpful local advice. We had a less than good experience at a local restaurant and Artur even took to time to stop by the restaurant to express his displeasure and that he would not be recommending his guests go there. Amazing service!
Thank you Mercure Hotel. See you again some day!

AWESOME hotel … Very close to the Eiffel hotel … Near by restaurants/​cafes … Street food and shops which is great … Our room was at the 10^th floor nice view and breakfast was good … Staff was friendly and helpful … You just gotta ask if you want something and don’t assume they are rude … Overall great hotel and clean … Enjoy

A fantastic hotel.
Courteous, kind, friendly, and helpful staff.
Fantastic Eiffel Tour view from your room? Yes indeed.
Very clean, nice bedding, toiletries, comfy beds.
Free (and fast!) WiFi!
Definitely worth the price of admission, I will not stay anywhere else in Paris ever again :)

Small and dirty. Paid extra for a room on the 10^th floor which only gives a slightly more elevated view of the backs of nearby hotels. Asked repeatedly to have an arm chair that is stained with some sort of greasy smudge to be swapped out for a clean one. There was a guy who came up to look an hour or so ago and said someone would come get it. So far, not so much. As the final blow while I was typing my much mellower first version of this the wifi in the room which is one of the amenities went out. I’m now in the lobby finishing a more detailed version of my review.

We chose this hotel because it was the lowest price for the time we were going and it was close to the eiffel tower. There are a few cafes for breakfast, lunch or dinner on the next block. We did not eat at the hotel at all. We checked in early actually and went right to our room, they did not charge us nor was there a line in the lobby. This is a definitly an average 3 star hotel.
Pros:
Close to the eiffel tower — you get a spectacular view everytime you leave and enter the hotel.
Staff spoke english and were nice
Hotel was clean and the décor was nice
Price was decent for Paris
They have free wifi but it was annoying that you had to keep signing back in.
Cons:
The Rooms are NOT sound proof as the websites states. I heard cars and slamming doors and people all night. We were on the 6^th floor facing the back of the building — we did not have eiffel tower views in our room.
The room is small but its fine if you are only going back there to sleep.
The Elevators scared me a little… seemed old and rattled. Luckily they do have stairs that you can take instead!

I just couldn’t justify spending money on a 5 Star hotel, even on my honeymoon, so my wife and I got a room at the Mercure — Tour de Eiffel because it was middle of the road in terms of price, and we got a decent boutique hotel with a staff that spoke english (This proved to be pretty helpful). The best part of the hotel is: You get an AWESOME view of the Eiffel Tower when you come out of the hotel every morning.
As for the accommadations… the room we got was clean on the most part. The rooms were always cleaned up by room service, but the carpet in the room was not refereshed often, and therefore, was dirty. If you wore white socks in the room, it would get dirty fairly quick. The bathroom was nice. You get a seperate toilet room, and you get a sink area right next to the shower, which looks like it was made for a midget. Mind you, I’m a 6′ guy, and I had to shower kneeling down.
I have a fear of places with roaches, and I found one in our room. Usually, that’s not a good sign in a hotel.
Other than a couple of the negatives in the room, the bed was comfortable, you get a LCD flat panel TV, luggage rack, plenty of stoarge space in the closet for your clothing.
There is a bar area with a side area with computer terminals for you to be able to use the internet. They do provide free wifi in the room, but it’s nothing to write home about.
In the lobby area, there is a small snack store run by the front desk. The snacks there are pretty expensive, so it’s best to go to the neighborhood Fran Prix, and you’ll save some euros.
They do have room service, but again, pricey for what it is, so we ate at the local neighborhood bistros and restuarants. It’s the beauty of being in Paris. Just walk around and get lost. You’ll find something…

Overall, a decent place to stay, but it gets the 4 stars primarily because of its very close proximity to the Eiffel Tower, which makes it a fantastic hotel choice for visitors from abroad.
Service: The service from the staff that works here is very pleasant and courteous, and they were very helpful in giving us advice getting around the amazing city as this was our first visit there. They were very patient as we asked about what things to do and places to go and see, and they helped us to navigate our way around the city using metro or whichever method of transportation was easiest. They were also very helpful when we were checking into the hotel, and accommodated us by giving rooms for our party side by side so we wouldn’t have to be split up too far.
Atmosphere: The hotel was nicely decorated, but kept it on the clean and simple side. They were quite festive, as we visited during the holiday season and had a Christmas tree up near the lobby. The rooms themselves were on the smaller side, but there was enough space for two people to fit comfortable, but definitely not for a larger party. I have to admit that the bathroom situation was a bit different compared to what I am used to in other hotels. The way the rooms are set up is that there is one room for the shower and sink, and another room for the toilet. Although this does allow for maximal use of bathroom facilities at a time, I would prefer for everything to all be one room as it is easier, instead of having two separate rooms with separate doors!
Location: The location for this hotel is what makes it a truly special place to stay. It is located just one block away from the Eiffel Tower, and I do not think that you can really get that much closer to it. It was amazing being able to look out at the Eiffel Tower every morning when we left the hotel and every night when it was illuminated when we returned. The best part about this location was that we were able to just take a walk by the tower when we had a break in our day, but even better was at night when the tower was lit up!
Based, on the location alone, I would definitely recommend a stay here, especially if it is your first visit. If you prefer larger rooms or a different set up, then maybe there are better options around this beautiful city!

extrem kleine Zimmer mit abgestandener schlechter Luft. Zimmer verfügte zudem nicht um die Möglichkeit, ein Fenster zu öffnen.
Die Klimaanlage hat nicht funktioniert. Der allgemeine Zustand des Hotel ist weit unter Durchschnitt, das Hotel sollte dringend renoviert werden.
zudem sind die Preise eine Unverschämtheit für diese schlechte Qualität.