Yellow Van Shuttle

What could be better than a private shuttle to pick you up when your train arrives at Gare du Nord? The taxi line there is a disaster, even if you’re not kidnapped and sold into prostitution as in the movie Taken. Just the normal queue is soul destroying.
Well, using Yellow Van Shuttle finds a way to be worse — a lot worse.
We arrive: no van, no dude with a sign with our name on it.
I’m on it, I call: «Oh, they’ll be there in 20 minutes».
After 30 minutes: «10 more minutes — traffic is bad»
After 20 mintues: «10 more minutes»
We schelp out to the street to meet our guy, 1 hour and 20 minutes after our train got there. The taxi queue not looking so bad at this point. Sadly, we had prepaid our shuttle, so we couldn’t just cut bait.
Their only excuse is traffic, but 20 other shuttle drivers managed to be there and waiting for their passengers when the train arrived. No apologies, no discounts, nothing. Guy picking me up was totally unaware that we had been waiting so long — clearly the story that he was getting there as fast as he could over the last hour was not true.
Basically, they’ve got your money, so no service required.
Insult to injury: had prebooked them to take hotel to airport on the way out. When I try to cancel and take a taxi instead, they will only give me 50% refund. And, they would not pick us up any less than three hours before our domestic flight (i.e. pickup at 5:15am) — the taxi we took had no such restrictions, the 18 minute airport ride was pleasant, and we didn’t need to then wait 2 hours and 42 minutes at Orly to comply with their regulations.
Ugh, avoid like the plague. Note we had booked a private van, they also operate a shared van experience, which is cheaper but can only be worse… if their «VIP» product is like this…