Y-Loft

I had a great experience staying at Y-​Loft during my four-​night stay in Hong Kong. We were all there for my brothers wedding and had chosen this area because it’s close to where my now-​sister in law’s family lives (in Chai Wan). A whole bunch of us had rented rooms (about 16 people) here at Y-​Loft for the destination wedding and had a great experience. The rooms are very spacious and there are a lot of amenities located within Y-​Loft Square. Unfortunately I was too busy to explore these amenities, but they do exist here!
The rooms included a mini fridge, a safe, washroom with shower, closet, three over-​sized single beds, strong wifi, housecleaning if you want it, and a laundry area nearby. By over-​sized single beds I mean they weren’t the size of your regular American twin size beds. These bed could potentially fit a couple or two girls. This was a breath of fresh air for all of us staying here as we had just come from a tiny apartment in Tokyo!
Yes, Chai Wan is at the end of the MTR and doesn’t sound as fancy as Tsim Sha Tsui or Causeway Bay areas, but Chai Wan is only a short 25 minute or so ride to Central station. If you’re out longer in the night and the MTR’s are closed, taxi’s are very cheap in Hong Kong. Definitely a nice stay here for the price with MTR right by the square.
Service was great if you ever needed anything at front desk. There was always someone there when you needed something like an extra roll of toilet paper.

I’m traveling for business first within the States, then for pleasure connecting to HKG. Unfortunately, my flights got cancelled due to weather conditions and I had to make adjustments to my plans.
In an attempt to cancel or adjust my stay with Y-​Loft, the staff was not understanding at all of my situation and refuse to provide refund or fee adjustment of any kind. I spoke to three different employees over the phone, told them my story, gave them the cancelled flight details, and they all said that they already charged me in full and they’re not the ones at fault with my situation, so nothing of the $ 1,000+ USD will be returned to me. Each of them reminded me to review the booking policy prior to making reservations like it was my fault for my flight cancellation. I understand if I was making up some sort of bogus story to back out of the stay, but these guys are rude and unwilling to help!
I guess you get what you paid for… I know for a fact that something would’ve been done about my inconvenient situation f I was staying with any of the Starwood hotels. :’(sad-​face x1000