This place is not a 5star hotel so not rated that way but it does offer 5 star service and convenience! We booked this reasonably priced room in a guest house as we needed 2 beds and that is a challenge in Europe. We were pleasantly surprised by a less than 5 minute walk from the lago train station and the central bus stop less than a block in front of the hotel. It is also 1 block off the lake and many places to eat surround it. Very convenient. We had a room on the top floor(30 steps) the owner was happy to assist with carrying bags so not a problem. Room had a bunk bed and a twin bed, all very comfortable with crisp sheets and room for luggage. It had a wardrobe for clothes, rather large flat screen TV and free wi fi that was good on the top floor. The bathroom was large by European standards. There was a small shower in corner, electric plugs near sink, we borrowed a hairdryer from the front desk with a converter. The only complaint was as I am short I could barely see the top of my head in the bathroom mirror! No problem as there is a desk in the room with a standing mirror, for makeup. The place is spotless. There is a kitchen the floor below but we did not inquire about it s usage. There is a large window in the room where you can see the mountain. We enjoyed the fresh air option so did not use AC or heat. Building is very secure, codes provided but needed 3 locked entry s before getting to room. For the price and location and cleanliness this is a fantactic option in Como in the heart of things, everywhere is walkable!