3.5 stars rounded up to 4 — — due to super friendly staff. I’ve read other reviews online which were rather unfavorable… however I had a comfortable time here, and it served my needs rather well. This is an airport hotel; so it was a very short walk for me with my luggage after arriving at the airport. No need for a taxi — very short walk couple block walk. Front desk was very friendly and efficient. One front desk member suggested a restaurant in the Centro Storico part which was very good; and he also offered taking the complimentary hotel shuttle to Centro Storico(downtown). That was nice and unexpected — — i thought that I may have to take the train downtown, but a free shuttle was even better! As a Platinum SPG member, i was upgraded to a nice Junior Suite room. Nothing too fancy, but from looking at the map on the back of the hotel room door — — this was the largest room on the floor that I was on. As reviewers on other sites have mentioned, the décor is a bit dated — so I knew what to expect up front. I couldn’t figure out exactly how to control the room temperature — — it seemed like it was always warm. And when I tried to cool it, I think it only got warmer. So i «think» I turned the fan off. Internet speed… so-so. Not the fastest internet, nor the most reliable… but again, as a Platinum guest it’s always nice to have free internet either way. So i can’t complain too much there. Smaller and adequate bar downstairs. Friendly service there too — — and love how you get a small smorgasboard of goodies with your drink. I received some chips, olives, and a dish of peanuts. Reading the room service menu, it says that a complimentary continental breakfast is including in the hotel rate w/a delivery charge of 5EUR per person. I wasn’t aware of that either when I was booking the room online, but I think i’ll still just go downstairs for the seated breakfast at 6am. Comfortable bed — friendly service –nice large bathroom with marble floor — very close to the airport, without hearing any airport noise. This property served well it’s purpose for me — — a place to rest up before my journey into other parts of Northern Italy.