Complete waste of time. Went in to get a sim for my phone. Wanted 4g Lte so I could use FaceTime to call out. A day of slow 3G service and unable to properly connect to FaceTime, I went back to get it resolved. The woman behind the counter was obviously having a bad day and was quite rude to several people in front of me. She begrudgingly changed my sim, no improvement. She said that’s all they could do. I mentioned that I didn’t have a problem with sims from Germany or the US. but that didn’t matter to her there was nothing she could do. Don’t waste your time with TIM.
Lara G.
Place rating: 4 Astoria, NY
It was probably one of the best decisions we made when we were traveling in Italy to purchase a SIM card at this Telecom Italia store. I’ve had issues with roaming charges by a US telecom carrier before and I swore to myself I’ll never place myself in that spot again. So, I purchased a SIM card plus a one(1) month unlimited calls, text and data plan. Of course the data plan was useful for finding directions and making decisions about where to go for gelato, happy hour or any other life or death decisions. Seriously, having a phone with a local carrier really helped. This Telecom Italia store was located at Milan Centrale, which is like our Grand Central Station. The staff were efficient and friendly. Needless to say, they spoke English and were very helpful, even putting in the SIM card in my phone. Indeed, rather than incurring all those roaming charges, just purchase a SIM and you’re good to go!