Sheraton Roma Hotel and Conference Center

Subpar hotel.
Plastic cups.
Shower that only has one temperature.
Internet that you have to pay for and does not work.
I am extremely disappointed, and even more shocked it’s a Sheraton

Rooms are cool. Service is so so. Room service I dunno my phone wasn’t working and I had to order downstairs in the lobby they wouldn’t let me deliver it to the bar. Also food was fair priced but man try ordering a drink with your meal and your in for a treat 8 euros for a small can of coke. Glad my company’s paying for it and not me. Also I left something in my cab had a receipt and they were of no help in helping me retrieve my lost item. Pretty aggravated at this hotel to be honest…

Hotel 4 Star
Staff 2 Star
Overall, clean spacious American hotel chain. Fancy lobby, beautiful restaurant. Walking distance to metro.
Hotel staff;
Lobby staff & Valet guys were not friendly or courteous. There was never a smile and a bonjourno was barely mumbled. The day I needed change for the metro, I was told ‘NO Change’ before I finished my sentence. The restaurant managers, walking around in blue jackets for the morning breakfast looked miserable and again, no smile. Customer service just lacking.
Starwood Club Lounge:
Opens daily 5−11pm. Great place for a free cocktail, sorbet or salami, cheese & crackers.
Metro:
Walking distance to metro. 5 euros will get you to the major sites in the City. Or 30 euros in a cab, each way, will get you there too!
Swimming pool:
Great pool area. Unlike the inside staff, the pool staff are super nice & friendly. You pick a lounge and they will carry a cushion for you and give you a towel.
I would stay here again!

It’s such a tough one … But in the end I gave them four stars. There are real pros and cons here but in the end I gave them 4 rather than 3. Yes the coffee is AWFUL… come on guys this is Europe don’t serve up nasty machine yuck, not in a Sheraton. However while your morning coffee is awful your morning breakfast, included in most room rates, is simply fantastic and deserving of a 5 star. The suites in the hotel are really very nice but while you have palatial space there is basically no real bath !! Not sure why but like everything else there were some lovely staff but also some really bad ones. Seems like we keep coming across really poor service along side good service in Italy. Maybe the lack of a tipping culture has something to do with it. Once you get used to the short walk to the metro station it’s a great cheap and very efficient way to get around. The pool is also a nice feature and well maintained and serviced. The club for gold members is ok but their snacks are weak.

The breakfast is lounge is great for tourists. It is near the train station euros magnalia.

A pretty bad hotel with a few redeeming qualities. Just a few. The gym is more than decent and the pool is tempting, but only during the good season. I also like the breakfast options, far better than expected, while the dinner restaurant is not bad, but way too pricey.
The location is a mixed bag: it’s close enough to the airport, but it’s otherwise in the middle of nowhere. I can’t think of many areas in Rome where I wouldn’t suggest talking a walk at night, this is definitely it.
The hotel is always crowded, packed with clueless tourists that can make your check-​in process an endless nightmare. The folks at the desk seem constantly overwhelmed, and the quality of service reflects that. Plus, the entry-​level rooms look and smell old, I feel that Sheraton is doing its brand a disservice with this property.
For a quick stop-​over I wouldn’t complain, but business travelers will be sorely disappointed and frequently frustrated.

This is a very big and spacious hotel. The rooms are really nice and the cleanliness of this place is top notch. The only concern I would have is that is pretty far from the city life where are the sites are. But they do provide a shuttle throughout the day for only $ 5 euros for the day that can take you back and forth. The breakfast they provide which is included is awesome. They have plenty of items to choose from during breakfast. Overall it’s a great place to stay if you are willing to overlook the location. It is definitely close to the airport.
Stayed November 2013

The Sheraton Roma Hotel & Conference Center is located close to the EUR Magliana area of Rome. This is a 4 Star hotel with conference centre, leisure facilities and hotel rooms that meet the expectations of a 4 star hotel.
We arrived from Leonardo da Vinci International Airport by bus and the walk from EUR Magliana station was unpleasant-​having to navigate major roads with very few footpaths with heavy luggage. We got a taxi on the way back to Rome Ciampino airport and that option was far more comfortable! We chose this hotel as part of a short break and having visited Rome previously the plan was to have a few days relaxing holiday making use of the hotel facilities and a few trips to Rome rather than spending most time in Rome city centre.
There is a hotel shuttle bus to Rome at discounted rates for hotel guests but this only runs till 22:00 so if you plan to spend most of your time in Rome book a hotel nearer the centre.
The check in was smooth and professional-​the staff were slightly over-​professional with a slight edge as can be the way with some 4 Star hotels-​a warmer approach would have been welcome.
We were upgraded from a Classic Room to a Superior Room and while this was pleasant enough there was nothing too exciting.
The lobby area is smart as is the hotel bar. We used room service and enjoyed a lovely fresh fruit platter delivered quickly to the room. The outdoor swimming pool area was pleasant enough although slightly cool in September!
Would say that the room rate is slightly over-​priced in view of the uninspiring room standard and lack of proximity to Rome.
However if you are attending a conference or event or a stop over before/​after a flight then the hotel is a good option if you are looking for a 4 star property.

This was one of the most infuriating experiences with Sheraton I’ve ever had. And I travel a lot for work.
Service
The service staff is incredibly rude. To start, when I checked in I had a discussion with the clerk about my room being a single queen bed. I go up to my room, which has two twins. Tried calling reception, only to be hung up on four times.
I brought all my luggage back downstairs and when asked to be moved to the room I booked, the clerk got visibly infuriated with me, threw his arms in the air and said there’s nothing he can do (without even looking at his computer.) When I asked to speak with the manager, he told me this wasn’t his problem and that they can move me to another room tomorrow. He even said I should be happy with a twin bed because «they’re not that small».
Noise
So fine, I sleep in the twin room and switch to a queen room the next day. The first night I’m woken up at 2am to an incredibly loud banging noise which I assume was caused by pipes. This went on intermittently for 30 minutes. The next night, same thing.
The fourth night I was greeted with ear-​blistering music coming from outside my room. Closed all the windows and the music was so loud it couldn’t be blocked by earplugs. I called reception and they said they’d send someone to check it out. The music went from 11pm to 3am, and the entire time it was impossible to sleep.
The fifth night was the same thing. After calling reception twice and receiving no answer, I went downstairs to ask what was going on. Apparently there’s some sort of club across the street and there’s nothing they can do.
Food
The food is just awful. Don’t order anything from the restaurant. I tried a pasta dish and a sandwich the time I was here, and both tasted stale and like they’d been sitting on a ledge for hours. Your money is better spent taking a cab to the city and finding a good café.
Travel
This hotel is very inconveniently located far from the city center. It’ll cost you about 20EU for a cab to the city, or if you want to walk 10 minutes along the highway you can get to the Metro station. There is a paid shuttle which you have to book in advance.
Overall… don’t stay here. The amount of money and time you’ll spend dealing with this hotel will be much better put towards finding a better location within the city.

My wife stayed here on business, I was the tag along husband.
Hotel is dated, its immediate surroundings scuzzy, but our room was clean, quiet, and comfortable.
Good points:
Hotel staff was courteous, helpful, and extremely competent. I’ve never encountered such a high level of professionalism in a hotel resort (and I’ve stayed at many in the U.S.)
Downsides:
Hotel restaurant, bar, and laundry prices are exorbitant: hamburger $ 26.00, bottle of beer $ 11.20.
No mini fridge in our room — well, the mini fridge was a mini-​bar, its wares also exorbitantly priced.
Location — not close to downtown, but the Metro is about a half mile from the hotel, and easy to use.
Helpful info:
We found a drop off laundry in a working-​class neighborhood close to the hotel (Lava & Ascigua on Via Ostiense 160, phone 329−21−44−798). Taxi ride to and from the laundry, the cost to do the laundry, and lunch at a delightful little restaurant set us back about 70% of what we would have paid for laundry at the hotel. And, we had a grand time interacting with the locals.
It’s about a 1.5 mile (20-​minute) walk to the Eur neighborhood south of the hotel (government buildings, medium-​rise apartments). We found small, reasonably-​priced cafes, supermarkets, and delis. Check out the Black Diamond Café and the D’Ambrogio Fili deli on Beethoven.
We stocked up on bread, cheese, ham, veggies, and wine (which fit in the mini-​bar along with the overpriced items). The mini-​fridge has a mind of its own and may lock you out. Front desk unlocked it for me when this happened. You can affix cardboard over the latch and disable the lock function.
Taxi ride to the FCO airport takes around 20 minutes.

This hotel was a wonderful oasis of a reasonably priced hotel, in a very expensive area.
The hotel exceeded our expectations. For a small upcharge we got to be on the floor with the club lounge, and enjoy the club lounge wine, snacks and computer. That was a lifesaver since my computer charger cord died. We were also given a SPG special 20% off dinner, that included complimentary wine.
We appreciated having a bus take us to the airport. The fee for the airport bus was very fair, at just 7 euros. That was a fraction of what a cab would have charged. It would only be better if the shuttle began earlier, and if the driver could communicate a little better. We got off at the wrong terminal, but, he let us back on the shuttle, so it worked.
The hotel wasn’t super close to the attractions of Rome, but, it was the perfect place for us to stay our last night, before catching a morning flight.

Die Zinmer sind alt und in schlechtem Zustand: die Bäder sind müssten längst renoviert werden.
Technische Ausstattung funktionierte während des Aufenthaltes nicht (TV!). Außerdem ist WLAN im Zimmer nicht inklusive sondern extrem teuer: 6 €/​h. Das ist nicht mehr zeitgemäß!
Schlechte Lage: mit dem Bus braucht man über 30 Minuten in das Zentrum von Rom.
Das Service Personal wirkt nicht sehr bemüht, so würde eine Stunde (!) freies Internet als Entschädigung für das nicht funktionierende TV-​System erst auf Druck gewährt. Der Fernseher schaltete sich übrigens auch mitten in der Nacht selbständig ein — mit Musik…
Positiv bleibt das gute Frühstück, schade das der Rest des Hotels da nicht mithalten konnte…

Sheraton Roma was a gorgeous hotel but, very far from the attractions in Rome. The hotel offers a shuttle bus but, there is a small charge to ride on it. It runs about every hour on the hour and it is very reliable.
The hotel itself was comfortable and standard. quiet bar in the lobby area… restaurant with outdoor seating and mediocre food… comfortable and very clean room. I have to admit… we ordered a cheeseburger here in the bar area and it was probably one of the best burgers I ever had. I know… I know… dont judge me but, I was craving something other than pizza and pasta.

I read some other review sites for this hotel so I feel I was properly informed.
I do love being pleasantly surprised. I experienced A-​OK PLUS ! My purpose in staying here was to capitalize on 2.5 days in Rome before a week of meetings on business.
My travel to Rome from New Orleans was long and difficult so I was happy that my drivers picked me up and within 20 minutes, no traffic, I was at the hotel. Do not be put off by the location and outside appearance. it is a little dated but I think you will find the interior nicely done.
Definitely a conference business property, but updated inside with very nice, efficient front desk staff. My room is a basic double bed but TV works, AC is great, hot water and shower wonderful after a long flight .
I arranged a car tour through the office in the hotel — pricey but terrific due to my short stay.
I would stay at this hotel again under similar circumstances, probably not if I were on vacation but this trip it was just right.

We spent a nice 3 weeks at the Sheraton Roma. Though we are SPG members, we reserved this trip on Expedia and got a huge deal which included the large breakfast daily and our RT flight. The hotel shuttle which takes you to old Rome for just $ 4. RT is a convenient way to get to the tourist area when not using the metro or a taxi. The shuttle’s first stop is in the EUR, the nearest neighborhood and has a metro stop. There are also shops, restaurants, a grocery so one does not have to rely on the hotel amenities only.
We obtained a rental car easily and cheaply right at the hotel to take day trips. The rooms, typically European, are smaller but fine. We had nothing but the best service from hotel and dining staff, who after a week treated us like family. We would have preferred a hotel closer in but this affordable package made if possible to extend our stay prior to and following a wedding we were there to attend. It was all in all a great experience. The bank of computers available in the lobby worked great for us. They promoted «free WiFi» if you have your own computer, however, when we were there, it really WAS NOT WIRELESS. They gave us a cord to hook up with that did not fit our then new laptop. Since we were there for pleasure, we didn’t mind using their computers which are placed in an area where you can hear the music (live) at the lounge which was almost every night. I suppose someone on business might find that distracting. Many Italians frequented this lounge in the evenings and it was fun listening to the local music and watching the dancers.
We had also stayed previously one night returning from a cruise and before traveling to other parts of Italy and another night prior to a flight home. There is a shuttle to the airport which is not far.

The Positive: Room was clean and ok, and the breakfast buffet is pretty big. They also provide a shuttle service to go downtown Rome (3 €). Internet is provided free in the lobby area.
The Negative: Parking outside can be dangerous, i don’t understand why they don’t have CCTV in operation. You’ll find a lot of broken glass on the ground. Also my colleagues from Rome recommended to not leave the car outside. Parking in the protected area is 23 €. Internet is 16 € each night if you want to surf from your room. Pool area nice, but i don’t understand why they are going to close the pool 7pm. Drinks are pricey. Reception is always busy during the day, try to go there late.
Tipp: Park your car on the left side outside (free and protected) if you find a space. Do not park your car on the right hand (where the taxis are located). Free and cooled water is available in the fitness area.

This hotel is close to the airport, so it is a good place to stay for one night only. The only reason you would stay here is to get to the airport quickly. It is seriously in need of major renovations and the front desk staff are horrible. They have a pretty big buffet breakfast that has lots of options, but nothing too great, a lounge area and computers in the lobby for check-​ins at the airport. Remember to leave early for departure flights. Rome has the worst airport I have ever seen. I almost missed my flight and didn’t even have time to mail my duty free paperwork to get reimbursed for part of the taxes on a leather jacket I bought in Florence. I believe the hotel charges to use wi-​fi too. I was with an Insight Tour and I guess this is their favorite hotel.

Can save money by staying here if you learn the bus system.
We stayed here for 5 nights on starpoints, a great deal since you dont pay cash or room taxes, also 5^th night free. Im a big fan on sheratons since they upgraded the brand a few years ago… the free internet terminals in the lobby are useful for emailing and lookup up directions, the lobby looks great, and SPG service in english is so helpful when overseas and needing concierge suggestions.
While this hotel is not the most convenient to get to, i really enjoyed learning the bus system in rome, which you can use to go directly from hotel to the Magliana subway station. We also took the bus a lot in rome itself, which saved a lot on taxis. You can hit a lot more locations than subway, and we enjoyed the independence of knowing how to get around on our own.
Worth noting is there are no nearby food options other than the hotel, but you can use more starpoints to upgrade to club level for a night, which gets you access to a special club lounge with unlimited free snacks/​drinks, free internet, and includes breakfast. We really liked it. After the first night, we relied on food we bought in supermarkets for breakfast and snacking.

This hotel is a very convenient place to book-​end one’s trip to Rome if you’re looking for someplace with easy airport access that has a really nice pool to unwind at.
This is primarily a meeting– and conference-​focussed property, and it isn’t exactly convenient to get into Rome proper whilst staying here, but it is convenient to EUR.
The rooms are fairly small by American property standards, but nothing terrible. SPG recognition isn’t bad either.
Solid, reliable, and would stay here again when passing through and needing a place that can get me to an early AM flight.