Dashi Chazuke En Lumine Shinjuku

Great spot to grab a quick bite. Very good ochazuke. Would recommend to any visitors. Order from the machine first then sit down and wait for the staff to take your ticket and they’ll ask for how big a size of a dish you want (I’m guessing the amount of rice and toppings).

I have been to this particular location about half a dozen times. I have always enjoyed the food both here and at Narita Airport terminal 2. However, this review is for my last experience just a few days ago. It was crowded as usual and I waited only a minute to get a seat. The staff had to clean three spots off the end of the counter. Once she did she directed me to sit down. I took a menu out but already knew what I was going to order from previous visits. About three minutes later a mother and her daughter sat down in the two remaining seats next to me. The staff on the other side of the counter explained the menu and then proceeded to take their order. I tried to make eye contact to let the staff know I was ready to order. That did not happen. And for the next five minutes I sat there and waited. And waited and waited for anyone to take my order. Not one person of the six or so high-​school looking age staff bothered to look at me or take my order. Too nervous to speak to the foreigner? I speak Japanese, so if you don’t try, you won’t know. So I got up and left as it seemed no one was interested in helping me.