Able Appliances

Every company has issues at times, it is how they sort them out that defines great companies. Many thanks guys.
Able Appliances are the official repair agent for Bosche appliances in Auckland. Requested the price on a switch for a Bosche dishwasher and was advised that despite telling them the model number in the manual for the unit they would need to site the washing machine to determine what switch they needed to order.
Got charged $ 180 for the call out to determine this. I think the guy who came out tried to repair it despite only being instructed to advise what switch to order (we already new the switch was broken). He was unable to repair it and charged us anyway.
Rang twice to speak to the manager and was told both times that he would call me back… never heard from him on either occasion.
We ordered the switch at a reasonable price and were advised they would charge us another call out and service fee to fix it… but we are having another service company replace it.
I have put enough detail into this review so they know who I am… and if they ever choose to return my calls to talk about their service they have my phone number on their service records to do so.
Follow up 2÷05÷15
They sent the replacement switch to the wrong address… so I called again and left another message for the manager to call me back… which he did.
From here on in things went brilliantly. Very professional response to the issues raised and they sent out a service guy to fit the switch at no further charge.
Now I am very happy and I would be very happy to use them again.
Every company has issues at times, it is how they sort them out that defines great companies. Many thanks guys.