Sofitel Auckland Viaduct Harbour

One of the best 5-​star hotels in Auckland, although slightly out of the way for the business traveller. Lovely fittings, water features and excellent service!

Great location, comfortable beds and the kind of service you expect from a Sofitel.
I arrived and the bellman immediately took my bags and whisked them away to my room. I was quickly checked in and shown to my oversized room overlooking the viaduct harbor.
The room has pretty much everything you might need, from a Nespresso coffee machine and coffee, an in room safe, a wonderful rain shower that you will want to stand in all day and a functional work space. But my favorite thing was that the windows opened to let in fresh air and that those windows were floor to ceiling letting in tons of light and sunshine (no worries if you are a sleeper who needs dark, there are shade and draperies that will fix that for you.
Breakfast was included in my room rate so I was able to go down each day and enjoy a fresh cooked breakfast in the restaurant. Know that there is also a huge breakfast buffet that can be enjoyed alone, or with any of the ordered items.
There was a small snafu with the Internet as they limit how much you can download, but a call to the front desk unearthed a workable solution.
And know that the pool is indoor only so if sitting out in the sunshine is your thing, that will be difficult to do at the hotel, but you can walk a few steps to the dock area and there are benches in the sun there.
All in all a functional place to call home for a few days that is worth the money paid given its great location and service!

My favourite thing about our stay at the Sofitel is that our room had an absolutely incredible view of the Skytower and the harbour.
The room itself was super luxurious — soft fluffy pillows, gorgeous white sheets and the bathroom was fabulous with an overhead ‘dump’ showerhead. Everything you need in terms of free tea, coffee (Nespresso pods), water etc.
We popped down for a swim in the indoor pool and jacuzzi in the afternoon and were the only ones there. Had a great time! Towels provided down at the pool as well so you don’t have to bring your own from your room.
The only thing that stopped me from making this a 5 star review was the check-​in process. When we arrived there was a large group checking in (approx 50 – 60 people from a cruise staying the night in Auckland). We had a hire care and required valet parking so approached the concierge and upon seeing the massive line for check-​in asked if we should line up there and were told ‘yes’. After being in line for about 40 minutes we finally got checked in. It just sort of surprised me that a luxury hotel such as the Sofitel didn’t have any other method for processing such a large group of people, nor did they have any alternatives for other guests checking in at the same time. Surely this isn’t the first time a large group has visited the hotel? I would have much rather been told to relax/​have a drink etc and they would call us when we could check-​in than having to line up for 40 minutes!

Really nice staff, great bathrooms and luxurious bedsheets…
My one (major) gripe? Only 300MB free internet and after that they charge. These days I have little patience for hotels without (actually) free internet. In fact, this review is going to be less descriptive and gushy than it should be because I have to write it on my mobile as I’ve already used my allotted internet. Your loss, Sofitel.

Had afternoon tea there, delicate and delicious，worth the price, not to mention the harbour view, me and my friends are actually quite full after that, great experience there

Excellent hotel. Great location very conveniently situated close to waterfront and lots of restaurants.

Probably the classiest hotel I’ve been in. Great room modern facilities, pretty comfortable vibe. We arrived pretty late and service was as if we arrived in the day, friendly. Beautiful rooms and a great location. Great concierge team. Café down stairs does a great pastrami sandwich! I would definitely come back!

After our cruise ended up in Auckland, we stayed at the Sofitel which was convenient to the port. We always stay in Marriotts because of our platinum status but since there isn’t one in Auckland, we thought we’d give this a try. Well, it was the BEST hotel experience ever (and I’ve spent many, many nights in hotels traveling for business and pleasure).
The room was divine, the bedding was incredibly comfortable, the service was impeccable, the amenities were unbelievable. There was a high-​end espresso maker in the room that you would expect to see in a restaurant, not a hotel room. A tea pot and a beautiful selection of teas was also available. The internet was free and very fast. The shower head was the huge rain shower type. They brought us a few chocolate truffles for our anniversary. The bathtub was beautiful. The safe fit my 15″ laptop and camera case. The location was great.
We checked out at noon but our flight wasn’t until midnight. They stored our bags, gave us a pass to the gym if we wanted to shower, they continued our free internet for another 15 hours and arranged for our shuttle that evening. They treated us just as well after we checked out as they did while we stayed there.
I LOVE this hotel and hope to stay in many more of them as we travel.

My preferred hotel in Auckland for a nice luxurious stay close to the Viaduct without the absurd prices of the Hilton.
Nicely appointed rooms, nearly all with a balcony, and good sized bathrooms, which is one of my key desires. I hate those hotels where you have a great room then a bathroom you can’t turn around in. I had one recently where if I dropped the soap in the shower you would have to get out of the shower to pick it up! I like a bit of space in the bathroom…
A kitchenette in the rooms means a bit of self service is possible, and the minibar is OK.
Restaurant is untested for anything except breakfast, which is serviceable, with an adjoining café for sambos and caffeine fix.
Check in is painless, often with French accented staff, and the porters courteous. Taxis can be a drag sometimes but generally pretty good.
Recommended.

Upscale, classy and refined — that’s what this Sofitel oozes the moment you walk in the door. You’ve got everything you need, right at your fingertips — a bar, restaurant, coffee shop, gym, spa, and pool. From here, you can easily walk to the new Wynyard Quarter with a host of dining options, the ferry terminal (Waiheke Island wine tour, anyone?) and the downtown shopping district.
Our corner room offered fantastic views of the Sky Tower and marina, a plush bed, and a bathroom fit for a queen with a soaking tub and separate shower. I was also pleased to find L’Occitane toiletries, and even conditioner (a big deal, since «conditioning shampoo» leaves me with dreadlocks)!
We had a delicious breakfast at the coffee shop and the mochas there were perfect for warming up after walking around in the brisk winter weather.
If I had one gripe, it is that the closet space was near non-​existent. I would come back here in a heartbeat, though. Loved this place!

A great, luxurious hotel within walking distance of a hip restaurant district. Our corner room had great views of the harbor and the city skyline, to include the sky tower. The staff was as attentive as you needed them to be. They were there when you wanted them to be there, and not when you did not. There were LOTS of restaurants and shops within walking distance. We ditched our rental car the first morning after our arrival. It just was not needed as we had tours booked that picked us up at the hotel. My only wish was that WiFi were free, but we did not find more than 30 minutes of free WiFi ANYWHERE in NZ, even at Starbucks :-(. Still, I give this hotel 5 stars.