Radisson Ambassador Plaza Hotel & Casino

Affordable rates and extremely helpful and polite front desk staff. Room didn’t have a fridge but we got past that (ice machines and buckets). There is a balcony, the view isn’t spectacular, but it’s nice to be able to sit outside for a bit. Rooms are clean and comfortable, cleaning staff does a good job. Two free drinks on arrival, great bar and dance floor, little casino isn’t your Las Vegas type but still fun! Lastly, the pool and ambassador room are great for free breakfasts and apps at night. Great value, had a solid 8 nights here!

For what you pay definitely feels like I got ripped off. Only stay because my brother and fiancée booked a room here and we wanted to be close to them. The service could be better, I felt like I was at the DMV except I know eventually I get helped at the DMV. Never got towels that were requested 3x at the pool deck 30 minutes apart; so bring your room towels. ROoms could be a little upgraded. Rooms smell like wet dog. Bell boy was really kind though. Would I stay here again? NO WAY. Oh, and the hot water lasts for about a minute.

Stayed here from Monday ³⁄₁₆ until Thursday 3÷19÷15. Location is perfect! One block from the beach and right in the middle of all the shops and restaurants on Ashford Avenue.
My experience was great. The staff were professional and courteous. My only two complaints was that my room was not ready when I checked in and the clerk offered to call me on my cell phone once the room was ready and didn’t. They did hold my luggage for me, which helped. The other downfall was that the wi-​fi did not work at all unless I went outside my room and into the hallway.
My key cards didn’t work one day for some reason and I phoned down and within five minutes someone arrived with a new and working key card. Loved the coffee shop in the lobby. Check-​out was a breeze!
I’m planning to return next March and would definitely return to the Radisson Ambassador.

I stayed here with a very large group for 4 nights in March. The hotel is located on a busy street close to lots of restaurants and a few blocks away from the beach without direct beach access. The view from the room balcony blows no matter where you are. The standard rooms look like something from Motel 6 or below and I am so happy we got upgraded. Our presidential level room was much nicer and had a separate living room. The bathroom shower had the hardest water pressure I ever experienced which felt like I was getting a massage every night. However, there was no ventilation so everything fogged up immediately and the hotel staff was stingy with towels. Everything else in the room was very standard and there were no extras usually found in suites. We did have access to a continental breakfast and HH which was also very standard but a nice touch. The pool area looks unwelcoming and I wouldn’t step foot there willingly. The bar and casino looked deserted but then again we didn’t spend much time at the hotel. Overall, this wouldn’t be my choice if I ever visited San Juan again because I prefer a more upgraded hotel experience and the feel of a resort. However if you are on a tight budget, the Radisson would do just fine.

Stayed here for four nights with a group from school. Arrived and got our hotel rooms 9 hours after arrival. They tried our best to accommodate us but was still not good. Once we got our room we had a blow dryer and mini fridge. The balcony view was literally a view of the burger king across the street. The walls in the room had big cracks on it. The showers had horrible water pressure and the water would go from warm to too cold to too hot. Pool was nice & had a relaxing vibe. The service however, was horrible. I asked the concierge for towels to be sent up to my room and ended up having to find a cleaning lady in the hallway to get my towels. The next day I called the cleaning line directly and asked for towels. Waited about an hour and didn’t receive them so I decided to call the concierge and ask for some. Never received the towels.

I had read some bad reviews, but I must say that they were wrong on most points. I just came back from Puerto Rico and I must say that I had a great stay at the Radisson Ambassador Plaza Hotel & Casino. The rooms were very nice and the staff was very helpful. The pools and the VIP room was GREAT!!! The VIP manager was super. The hotel is close to the ocean and great restaurants! Don’t rent a car because public transportation is the way to go, and the bus stop is right outside and cost only 75 cents to ride. Everything worked for us and our stay at the Radisson Ambassador Plaza Hotel & Casino.

This hotel is near the beach and is near some good restaurants. That’s where the pros end.
The service here is god-​awful. There were issues with our hotel room from the start that were NEVER fixed. The shower drained very slowly. The water would go up to my ankles when I showered. The AC unit had a leak that would make the carpet soaking wet all the way to one of the beds. You would think room service would notice this and make it an immediate issue? Nope, not for any of the five days we were there.
One time, I needed some extra pillows. I called the hotel desk, they said they would send some up right then. Two hours later, nothing comes. I call the hotel desk again, and wait again. I had to call the hotel desk three more times and nearly yell at them just for a guy to send up two damn pillows. One other time, I called the desk to see if they have any utensils available. They transferred me to the restaurant, which put me on hold for five minutes before I just gave up. This is all if you’re lucky. After these two instances, I couldn’t even reach the hotel desk anymore. The phone would just keep ringing, every time. How professional of them.
The «free wi-​fi» is awful. I got better service with my Verizion 3G.
Do yourself a favor, go anywhere else.

It is comfy, clean, and the staff is very friendly. Great location if you choose not to rent car. It is not posh but it is good for the price. You can walk to many restaurants from this hotel.

Not all suites are created equal. Pros: convenient location, friendly service, comfy bed. That’s where it really ends. Although they offer free wi-​fi it’s abysmal; The check in process is so slow; They ran out of free drink coupons and if we hadn’t said anything they wouldn’t have brought them to us, the hotel is noisy — the toilet flushes and it would wake anyone, you can hear the noises from the street; the elevator in the building woke me in the middle of the night; who puts the bathroom door light switch outside of the bathroom so that you wake everyone up if you turn it on before you are in the bathroom; the décor of the room on the non-​updated floors is something out of the 1980s!, and to return to my original point about the suites — not all suites are created equal so be wary. My family checked in and we all had «suites». I would use that term loosely. One of my family members had a 2 bedroom suite while I had what looked like a normal hotel room but what they were trying to pass off as a suite. When we asked hotel management about it they told us that different suites have different «themes» so therefore they look different. What’s that even supposed to mean? I get that sometimes they are decorated differently so that one might have a large couch where another has a small couch. And I get that they have renovated some floors. But a room on the same floor a couple doors down should not be a different «theme» as they call it.

Room was old. Lights flickered when we turned them off. Safe didn’t work… couldn’t secure my things.

Fabulous location !!
Great casino and restaurant and pool area. Our room was very nice as well ! Only complaint I have is that the are still in the old era of television. No flat screens at all! Food and room service was great everyone very helpful and courteous. The walk to the beach was short but sweet! Really enjoyed our stay.

I stayed here a few weeks ago for a 3 day get away. The rooms were clean and spacious, staff was very friendly. Very nosey in the morning starting about 530A with horns honking and traffic from cars below. If you are up at that time it’s not a big deal, but if you are a late sleeper you will definitely be irritated.
The casino is a ghost town, stayed empty the whole time I was there. It’s a few blocks away from the bigger ritzier hotels on the strip where everyone seemed to hang out.
Price was great, great location.

slow wifi, not so good complimentary drinks and loud ac in rooms, we asked for a room change during our 2 night stay because the ac was just too loud. Rooms on the fourth floor are slightly better than the second, the location’s convenient and close enough to old san juan.

My wife and I stayed here during our recent trip to Puerto Rico. We have gold status with Club Carlson and were upgraded to a one bedroom suite. The room was very spacious. You walk into a living room area with a wrap around couch and entertainment center with a tv as well as a wet bar area with a sink, microwave and mini fridge. There is a walkway to the bedroom with a king sized bed, cedar closet, small balcony, and a fairly standard bathroom. The size of the room was great! The quality was lacking in areas. The bed was a sleep number bed most likely at least ten years old. The one side of the bed was firm as a board, the other side was like sleeping on a half inflated air mattress. And the controls did not work. We would press the inflate/​deflate buttons and it would keep shorting out. We called after a fairly uncomfortable night of sleep and the eventually got it fixed. The safe in the room also was not functioning properly. Originally it would not lock, so we called for help. They were able to get it fixed, however several days later it malfunctioned again, except this time was when our valuables were locked inside. It was fixed for a second time.
In terms of amenities there is a nice pool on the rooftop, we also had access to the ambassador club which offerers continental breakfast and evening snacks for suite holders. Breakfast was extremely basic, but we managed to find things to eat each morning. Can’t complain because we were upgraded, but I would have been disappointed if we had paid full price to have club access.
The location of the hotel was great! Condado is a very safe neighborhood with lots of shops, restaurants and bars nearby. We felt completely safe walking around the streets here after dark. It is also a quick drive to old San Juan.
We would certainly stay here again!

I was extremely excited to be in Puerto Rico
However as soon as I checked in the front desk they gave us a handicap room because our actual room was not available. Nevertheless, I was eager to unpack and enjoy what P. R had to offer. We woke up the next day and there was a leak in the toilet!!! All of the rug was wet so I called the front desk. They took care of it as quickly as they could. But the fact that we had to move again was irritating! Additionally, the wifi is extremely slow and not reliable. I suggest turning off your data.
Alright now for the positive: it is in a great location. The beach is literally the backyard. The customer service is great. They are all really nice people. Also, they give you two free drink tickets. I recommend the piña colada with Bacardi rum. It is delicious! I would come here again if they have my room.

So before I go I to deep details about my stay here I will start with the good.
The amenities
The free two drinks we received
The nice staff
The decent pool
Now for the bad.
The gym is tiny, and the equipment is just bad.
The rooms were suppose to change every two days for being «green,» however they missed us for three days.
Mind you we talked to many different staff members about this all them promising us they will take care of it.
Our last day there we were carrying out our own trash out and constantly calling for new towels.
Finally one member, Ruth even admitted to us we were given the round around and they will take off our bill.
Still seeing roaches in my room or elevator are not things I want to see.
Plus the wifi, had so many issues.
Radisson is not a place to stay longer than a day and since we didn’t know this we experienced a horrible stay in this hotel.
Stay a day fine, for more than that and you will see the bad things about this place.

Solid choice.
We were upgraded to a suite (we are Carlson club members) and the room was huge. Actually, the suite was two rooms, each with a large flat-​screen TV. The bathroom was clearly remodeled, the bed was comfortable, and the storage was adequate. We have a sliver of an ocean view, and it’s nice.
The downsides are that the room keys deactivate almost every time we leave the room, there is no beach access, hot water is inconsistent at peak hours, and while the room was spotless upon arrival, housekeeping is spotty.
The front desk is extremely friendly, and the location on Ashford Ave is great.

If you need a place to stay when you are in San Juan, do not stay here. We picked this place simply because it was a hotel chain we knew and didn’t think it could be so bad.
We were coming here to stay the night before we were leaving for a cruise. We didn’t want to pick just any hotel in Puerto Rico being that we wanted to make sure we would feel safe. We picked the wrong place. We did a hotel search and picked this place without doing much research on it (our fault).
We get to the hotel and check in early. Great, we are off to a good start! We each get a free drink voucher for the bar and realize we are walking distance to quite a few places to eat. So far things were looking good. Then we get to our room and things go downhill from there. If we were staying longer than just one night, I would have never stayed.
We go to our room and realize the lock on our room safe is broken, The safe won’t lock so this is now useless and does us no good. There was a towel on top of the lamp next to the bed. How did the maid not see that when she cleaned the room? I left it there. I wasn’t touching somebody elses towel, sorry. Then it gets even worse! We are laying on the bed relaxing and watching TV when I notice crumbs on the sheets. Gross! Were the sheets ever changed?
We reluctantly stayed here being that it was already later at this point and we were already charged for the room. It was one night. But it’s the last time they would ever have us at customers.

In the process of being run down is the best way I can describe this place.
I came in a few hours early so I asked the front desk if it was possible if I could check in early. She said it would not be a problem and that she would check to see if they had any available rooms. She then said «The only room that was available to check in early was on the second floor are sure we want to stay on the second floor?»
I then asked, what was wrong with the second floor and she quickly said «Nothing! Most people want to be high up.»
I thought that that was very bizarre, and was wondering why.
So I get to the room; disaster, disaster, disaster. I swear it was right out of one of those TV shows. To start there was a hand towel resting on top the bedside lamp. The chain lock was missing with screw holes in its place. The safe didn’t work. The sheets had these black dots on them, I don’t know what they were but they were gross and there were cookie crumbs on the bed, yuck.
I didn’t even bother to complain cause I was only staying one night till I went on my cruise and I sure every room in the place was just as bad.
From the looks of it this place is slowly deteriorating and in a few years the place we be called «Hotel Coral Essex». (For those who don’t know that’s the broken down hotel in «Revenge of the Nerds.)

Stayed overnight here before coming home from our cruise. This place has a nice downtown location, near the cruise ship terminal and a short drive from the airport. We arrived at approximately 2:40 P.M. to check in to our room, but were told we couldn’t check in until three. Okay, sure. We ended up waiting at the hotel’s pool until it was time to check in. On the way up to our room, we passed by a coffee machine that didn’t work.
We reached our floor and passed by some painting in progress to enter our room. Couple of things we noticed; The rack for spare towels was inside the shower, the air conditioning unit, even pushing air as hard as it could, couldn’t reach the bed and a sunflower seed was on the floor. At this point, we were exhausted from our trip, so we got everything situated, and I went to scrounge up some food.
The hotel has it’s own restaurant, but nothing from there looked appetizing. I walked down to the lobby to look for some menus, but there were none to be had. Great. I walked down to a local pizzeria and grabbed something for us. While we were eating, a couple tried to enter our room. Apparently they were issued the same room as us. Fun thing about this, is them being given our room deactivated our keys, so I had to go back down to get the keys reprogrammed.
Everyone understood English, which made the experience easy and not frustrating. But this hotel would have concerns and questions no matter where it was.