Kings Norton Post Office & Convenience Store

This is my local post office and I AM glad that its in business because im a believer in every village having a post office — however im also a believer in good customer service, particularly a smile, and this post office has nothing but miserable faces from the staff.
As a previous reviewer has said its a funny shaped shop and i haven’t used the convenience store part of it (although they do sell The i newspaper which is most welcome) so am only reviewing the post office.
A couple of years ago i went in to return a parcel and the woman behind the counter (it always seems to be the same person when i’ve been in) was so incredibly rude to the couple in front of me that i was quite shocked. I then got exactly the same treatment because id printed out the wrong returns label for my parcel — the woman talked, indeed shouted, over me as i was trying to explain. So incredibly rude.
I went in this morning and again there was the same lady and i was reminded of that previous visit. She wasn’t rude but she was just so miserable. No smile, no reply to everyday chatter, very curt and just plain miserable — i realised that this is how she is everytime i use the post office. So don’t expect a welcome cheer and a chat with your local post mistress!
On the plus side the post office has an external cashpoint for which they get one star…

It’s good to see a little local Post Office that has avoided the local Post Office cull. Of course, this isn’t to say that it has avoided the queues.
Despite the mini-​ness of this post office, it was still replete with a mini-​queue (5 or 6 people). But this is par for the course, with post offices. I, however, was not in there to use the post office, but the ‘convenience store’ which was, indeed, convenient as I needed some milk, a can of coke and a chocolate bar. (OK so ‘needed’ might not be the operative word there, but that was what I was after…)
It’s a really strange shaped shop — partly because there is a mini post office down one side, and partly because, well, it’s just an odd shape. There were all the usual newsagent-​y stock, crammed into a small area. On the minus side, the girl at the till seemed super-​bored and not particularly friendly. On the plus side, they actually sold skimmed milk — very few little shops do — and my three items only came to the princely sum of £1.94; which seemed like very good value to me.