Highcroft Veterinary Group

I really can’t speak highly enough of the team at Highcroft (Wells Road). The service received when we’ve taken our dog to this clinic for a variety of treatments — from surgery to preparing to ship him to the USA — has been second to none. Everyone has always been amazingly friendly and they clearly understand that a pet is not a mere animal, but an important part of the family.
I note that some of the other reviews make comment about the costs associated with treatment, but my own view is that one is paying for a high level of private health care for one’s beloved pet and the level of service is more than apposite to the treatment. Besides, a prudent owner has pet insurance to take care of this worry.
Having relocated this week to the USA, I can only hope we find a vet clinic here that is half as great as Highcroft.

Highcroft is a reliable but relatively expensive vets in the Whitchurch area, catering for all smaller domestic animals such as hamsters, rabbits and budgies, right through to cats and dogs. There’s also a vet who has specialist expertise in exotic animals, for anyone out there who owns snakes, lizards and the like.
Most of the vets there seem to be quite young, and pretty friendly — although I’ve never seen the same vet twice! The service I’ve received has always been good and I’ve gone away feeling happy that I’ve received good advice — although my pockets are always a lot lighter, too.
On top of the usual services most vets offer, such as vaccinations and consultations about specific health issues, Highcroft also has a free 24-​hour advice line manned by a trained veterinary nurse, which is reassuring if you’re worried about your pet outside of the usual office hours. I discovered one night that my hound had got her teeth into some chocolate, which can be poisonous in large quantities, so I rang up and the lady who I spoke to was great. They can help you decide whether to wait until the morning to see a vet, or opt for emergency (expensive!) treatment.
Next to the reception area you can pick up pet care leaflets and browse the small shop area, which sells specialist pet foods and other pet care products such as dog shampoos, cat collars, leads, and so on — as well as those grim pigs’ ears that my dog always heads straight for.
Overall I would recommend this vet. Despite being more expensive than many others for consultations and some treatments, I do think the service is good and I do trust them to dish out good advice.

One of the few things Wick Road has going for it is its pet services. Just across from the Diamond Pet and Tack Shop, Highcroft Veterinary Group is another establishment dedicated to pet welfare. Providing consultations, vaccinations, pet foods and pet care products, this vetinary shop caters for a range of pet needs. You can also pick up a variety of pet information pamphlets, including important advice on how to detect signs of illness in your pet and how to sustain their health. In terms of fees, you can expect to pay standard veterinary rates. Food, however, is cheaper and more varied in the pet shop across the road.