Royal Mail East Delivery Office

Staff are generally bright and friendly, and there’s a nice ‘Bristol’ feeling to everything (i.e. good humoured and jaunty), so really the two stars I’ve awarded are for the staff.
The office is small. And when I say ‘small’, I mean it’s like you’re in a lift at the shopping centre. And someone usually has their buggy in there too. So most of the time that you’re waiting, you’re trying hard not to stare directly into the face of the person next to you and/​or worrying whether your breath is fresh enough.
Personally, I’ve often had to wait a fairly long time in the queue. The filing system for packages and letters looks like my desk at work. Things are piled up, and whilst there does seem to be some alphabetisation going on, very often I have to stand and watch the member of staff endlessly poke around on shelves and in corners trying to find a parcel. It’s the 21^st Century, for God’s sake! But in here, it’s all a bit Granny Dryden…
On more than one occasion, the staff member has insisted that they don’t have the parcel, only to go and look one more time and come back with it triumphantly held aloft!
«But… if you found it this time… then where was it the first 80 times you looked?»
(This is what I would ask if my mouth wasn’t muffled by the scarf of the woman standing in front of me in the queue).

I’ve always found this collection depot to be a bit busier than the one in the centre of town, so the queues can get quite long if you’re picking something up at peak time (a Saturday morning, mostly). The office is very tiny as well, so you might find yourself having to wait outside for a while. Still, it’s relatively efficiently run and they’ve only had trouble locating a parcel for me on one occasion. Just remember to take some form of ID with you, as they often wont hand over your package without it.