Not Just Pets

Specialties

We have experience of small animals, reptiles, arachnids, birds and cold water and tropical fish and can offer help and advice on our huge range of pet feeds and pet accessories.

We offer free local delivery, pet tag engraving, small animal boarding and carry-​out service. Our sister shop in Bath also has a resident vet offering microchipping, pet health checks, vaccinations, nail clipping, puppy packs and pet passports.

History

Established in 2007.

This business was begun by the former owners over 30 years ago and has always been the main pet shop in the heart of Frome. It is a family-​run business with a friendly, knowledgeable team of staff who are always willing to spend time giving advice and help to customers. The company as a whole has won awards for customer service, for events to promote responsible pet ownership with National Pet Month and the staff have won employee of the year industry awards too.

Meet the Business Owner

Janine T.

Business Owner

I joined the pet industry in 2001 as business manager to owner of small chain of petshops. Ended up buying one of the shops and now have three plus an online store. I am honoured to be a graduate of the Oxford Summer School (retail) with the British Independent Retail Association (bira) — in 2011 at the tender age of 51! Always thirsting for knowledge and excellence.

We have three shops now in Bath & Frome in Somerset and we promote responsible pet ownership. We are proud to say we have won industry awards for customer service, for open day events during National Pet Month and we nominated one of our employees who went on to win Young Retailer of the Year with the Pet Product Retail Association, at our BIRA annual awards gala.