Spark Response

Specialties

Spark Response is one of the UK’s most respected providers of eCommerce order fulfilment, and trade order fulfilment to brands and retailers, via our 210,000 sq foot warehouse complex.

Spark also provides customer services, telemarketing, and sales support via our inbound contact centre, and outbound contact centre.

Via our parent company, Spark eCommerce Group, we offer the end to end order fulfilment process, from ecommerce store design and build, through to order fulfilment, and customer service via our contact centre.

History

Established in 1982.

Spark Response was incorporated in 1999, however our story really starts in the early 1980s when a predecessor business was formed with bases at Milton Keynes and Washington, Tyne & Wear. Founded as a traditional direct mailing company, we worked with a number of national brands specialising in response handling and off-​the-​page mail order. In 1988, the company started to answer telephone calls on behalf of its direct mail clients — the humble beginnings of what is now our contact centre division.

As the business grew, in 1996, it moved to a custom-​built unit on a brand new business park and became the estate’s first tenant. This was Unit 1, Follingsby Park, now a thriving hub for North East businesses and home to over 30 companies. We’re still based at Unit 1, Follingsby Park and the business has continued to grow rapidly since then — we now also occupy units 1A, 2 and 4.

A few years later, the Milton Keynes and Washington (now Gateshead) divisions of the business split and the Tyne