Craigpark Guest House

Whilst the property itself is in good condition for a B&B, I had two significant issues with Craigpark Guest House.
The first relates to customer service and the check-​in/​cancellation policy.
On 3 July, I booked a room for 2 nights (22 and 23 July). On the evening of 17 July, I received an email stating that ‘our check-​in time is between 1−9pm’ and asking me to confirm my arrival time. I responded first thing on the 18^th, noting that my flight from London was at 9pmso I would only check-​in around 10.30pm. I noted that the check-​in policy as stated on the website is: ‘Check-​in times outside of those specified must be confirmed with us prior to arrival’.
Whilst I informed the Guest House in advance, and despite this policy, on the evening of Monday 21 July I received an email as follows: ‘Please note that unfortunately the owner does not accept a late check in. The check in times are from 1pm to 9pm. Unfortunately the booking cannot be cancelled at this stage as there is already 100% charge due the property cancellation policy.’ I spoke both to Travel Republic and the vendor about this,
— Again referencing the check-​in policy which implies greater flexibility (if notified in advance).
— Noting that it would be difficult for me to find alternative accommodation at such late notice, given the start of the Commonwealth Games.
— Noting that the vendor had not given me the opportunity to cancel the room with three days notice in order to receive a refund: he only responded to me on 21 July to notify me of his inflexibility (rather than on the 18^th or 19^th, which would have been possible). This was — and remains — completely unacceptable.
As a result, I am seeking damages for breach of contract and consequential losses.
Secondly, those thinking of staying at the Guest House should be aware that the property is in a run down and poor quality area of Glasgow.

A friend and I stayed at Craigpark on our way north and really enjoyed our visit. We found Thomas to be an excellent and gracious host. The house was decorated really charmingly for Christmas which added to the feel of staying in someone’s old Victorian home. Our room and bathroom were basic but quite clean and just what we needed. The B&B is in a great location, close to the city centre (just a few minutes drive or 15 – 20 minutes walking), but is tucked away on a quiet and private street.
We enjoyed chatting with Thomas throughout our stay and he gave us some helpful tips on how to avoid holiday traffic and bad weather that we were heading towards! He was kind and welcoming, and getting to know the proprietor like this is one of the reasons I prefer independent B&Bs over chain hotels. If you’re looking for luxury, you’d probably be happier at a big hotel in the city, but if you’re looking for a comfortable place with a personal experience, I recommend Craigpark.

Thomas, the owner of the BnB, is not a man of honor or customer service. I booked a room and tried cancelling it within the first hour of making the reservation, because I found out my flight from NYC was going to be delayed by two days. Thomas would not refund me the $ 240 for my three day reservation. A dishonorable fool of the worst kind. Save yourself the time and money. Go with a hotel that cares for it’s customer.