Frankie & Benny’s

Really not that great at all.
I would never of usually chosen here but had to come to a family meal here. Even though we’d booked a table it still took them 10 minutes to seat us, the restaurant was empty!
I ordered a chicken Caesar salad thinking it would be fairly nice but when it came out I was pretty disappointed. For the price it was absolutely tiny and the presentation wasn’t great. The lettuce was shredded and there wasn’t much of it at all.
Don’t think I’d come back to be honest, sorry!

F&B are mediocre at best, and this branch is a poor version of mediocre. As others have said, get a maccy d instead same poor quality but at least you aren’t paying so much

Unfortunately 12 months after YankeeGirl’s review the restaurant hasn’t improved in the slightest.
It’s still the same low-​quality, overpriced pre-​frozen, pre-​cooked slapped-​on-​a-​plate food it was when they opened this branch.
Do yourself a favour and just use the McDonald’s restaurant not 30 meters away. You’ll save a tenner and will have about the same quality in a burger.

As a concept, the Frankie & Benny’s chain freaks me out. After all, I’m an American who has spent a good deal of time in New York, and eaten my entire life in NYC-​Italian-​inspired restaurants.
Something that becomes abundantly clear as soon as you walk into Frankie & Benny’s is that it’s a chain, and that Frankie & Benny not only aren’t real people, but are actually a concept conceived by a development team in London.
The «story» behind it is all a marketing ploy. Now, there’s nothing wrong with it, but as a Yank, it’s weird to me that a restaurant in Britain trains it’s staff to say «Hi guys» when approaching a table, to sound more authentic.
But they are one of the most successful restaurant chains in the UK, and people seem to love the large portions, dependable menu mixing rworth or Erdington chains, because the food is so often under-​cooked, or doesn’t arrive at the right time. I don’t mind that the waitress confirmed that most of the food is pre-​frozen or pre-​cooked — after all, that’s common to most chains.
But F & B’s is higher priced to expect that kind of thing. And to have to send food back again and again is pretty wearying. All in all, unless they’ve sorted out their issues in the past 6 months, I couldn’t recommend this particular chain.