Best Western Shaftesbury Paddington Court

Hotel rooms smell like paint and other noxious building materials. They are working on renovating the tiny rooms and lobby. Our sink leaks as does the shower pan. We informed management, who advised us that they would send maintenance to make repairs while we were out sight seeing. Needless to say, 8 hours later and no repairs have been done. The refrigerator they gave us does not work. The AC isn’t functioning properly. All this for $ 200 a night. The staff is nice, but completely ineffective. Avoid if possible. Stay away!

Stayed here on work for three nights in March 2015. The price was really good for central London, location was good (6 minute walk to Lancaster Gate tube for the Central Line), room was very recently refurbished and very comfortable if pretty small and the staff were good too, not that I saw them very often.
I was actually located in the «suites» across from the main reception of the hotel so I don’t know if these were a higher standard of room, but mine included:
–Flat screen TV with many input ports
–Microwave
–Fridge
–Air con
–Fancy toilet and shower
–Iron and ironing board
–Welcome bowl of some fruit and yummy biscuits!
I will stay here again with work so long as the price doesn’t get too high…

I had 2 experiences here as my 1^st room was so bad that I requested a change. The 2^nd room (in a different newer building across the street) was much better. I would strongly advise against staying in this hotel as there is a risk that you may be in the first (older) building, which is terrible.
First of all, the location was a little too quiet. I was hoping that there’d be more activity, but its quite residential. There are some restaurants near Paddington station, but they are quite touristy places. We didn’t eat (or drink) in the immediate area once.
The 1^st room was easily the worst hotel experience that I’ve ever had in Europe (or anywhere else for that matter):
–There was very loud construction noise starting at 8am each morning (including Saturday!)
–The Lift was not working the time I was there (over the span of a few days it was not fixed). So guests had to all walk up/​down several flights of stairs, sometimes with luggage
–The first day we checked in, our room only had 1 towel. No handtowels or anything else. When I called the reception to let them know, the guy asked me (without apologizing)… would you like me to send up more towels? No s%&t.
–Related to the above point, some of the staff do seem a little incompetent and also a little rude. (The women staff however were more friendly)
–No shower curtain
–The room is tiny. It was so small that we didn’t even know where to put our suitcase. I understand that this is Europe, but rooms I’ve had at other hotels were all bigger than this
The 2^nd room was much newer and nicer. It was also bigger. I’m giving this place 2 stars instead of 1 because of the 2^nd room (and also because of the proximity to Paddington station… about 5min walk). Another pro is the free wifi
I would not stay here again, mainly because of the risk of getting a room in the main building. In fact, I don’t think that I’ll ever stay at a Best Western hotel again!

Hôtel très bien situé à 5 minutes de deux entrées de Metro Paddington et Lancaster, dont celle de Paddington étant aussi la gare principale. Le parc de Kensington Gardens est à l’entrée du Metro de Lancaster ce qui permet de faire un tour rapidement dans le parc de Kensington Gardens le matin pour voir les écureuils ;)
Concernant l’hôtel en lui-​même les chambres sont propres, mais extrêmement petite, nous étions dans ce qu’il appelle les suites et pourtant ça reste de petit studio comprenant un lit double, une kitchenette et une salle de bain vraiment petite pour deux. Les chambres sont taillées pour une personne. Exemple nous n’avons pas pu mettre nos deux trousses de toilette dans la salle de bain, l’une des trousses était du coup dans la cuisine/​kitchenette qui est à l’entrée de la salle de bain.
Pour le reste l’hôtel est peu bruyant, dispose de la climatisation, et est très jolie de l’extérieur. Si vous faite un long séjour oublié l’idée de prendre votre petit déjeuner à l’hôtel celui-​ci étant proposé à 14 €, autant le prendre en extérieur ou alors nous avons pour notre part profité de la cuisine de la chambre pour nous faire nous-​même notre café du matin, des petits supermarchés /​épiceries étant a deux pas de l’hôtel vous pourrez faire vos provisions facilement.
Pour résumé, pour un court séjour de moins d’une semaine je conseil vraiment cet hôtel qui est vraiment proche de tous les accès pour Londres !
La chambre dispose d’un coffre pour vos objets personnels ;)

Location is a quick 5 minute walk from a main train station (Pandington) the express train from Heathrow and the decent food and bar options nearby make the location quite enjoyable.
Checking in at 10AM was pleasant. The staff originally said room was not yet available, even with an early check in fee. This I didn’t mind and proceeded to check my bags with the bell hop. I was then offered a complimentary upgrade because a room was available… I figured I hit the jackpot.
From here its downhill.
Three flights of stairs with no elevators. I did see elevators, but they lead to a different part of the hotel.
Don’t expect to fit in the shower if you are anything but average size or smaller.
Upon checkout at 7 AM, the front desk was useless. 20 minutes to check out. They had NO authority to assist with any of the issues on the bill. To be fair they said that’ real people’ show up and 9 and can help then. I was speechless.
Someone mentioned they’ve made a mental note to stay away from best westerns… I’ve now taken the same note.

Great location. Arrived at 9 am and they gave us a room. Tiny room but clean and functional. Short walk from Paddington.

Good location very close to Paddington Station. Lots of bars and restaurants in the area and seems very safe. Not the kind of hotel you would hang out in the bar is pretty dismal. I had a single room which was teeny weeny but really cute, modern, clean, flat screen TV, nice bathroom, coffee and biscuits. Very very friendly staff so all in all not bad and pretty much what id expect from a Best Western

My girlfriend booked all the hotels for our trip so I’m not sure what she paid for this place. Location wise it was great … easy walking distance from Paddington station, an area close to the park and in a quieter less touristy neighborhood.
Unfortunately, she was pretty disappointed with our basement room — with a window looking out to a dirty ledge of cigarette butts. Despite the fact that our room was tucked away in a basement, we could hear every step and movement of the floor above us … this was painful at 4:00 AM when folks upstairs were changing shifts and moving around while we were trying to sleep.
On the other hand, service was very nice, the location is favorable and right outside are the city share bikes. The room and bathroom were also clean and it had free wifi.

Checked in at 2pm but the room wasnt ready. Although my booking requested a room away from the lift, we were right next to it. Room was a decent size (for the price) but the tv didn’t work. The staff got it to come on but the remote didn’t work nor did the controls on the tv itself. So it was one channel or nothing. There was a light switch in the room that didn’t work at all, and a switch for the bathroom light that worked sometimes. There was no shower curtain or screen and the tap for the sink was rather odd making temperature control rather random. A bit noisy due to other inconsiderate guests. Desk always seemed busy due to understaffing so be prepared to wait. In summary, what you might expect from a cheap hotel but not from Best Western!

I’ve stayed here a few times when I only needed a single night’s accommodation and needed to be close to Paddington for the Heathrow Express. One of my stays was completely fine (room clean and well furnished, even had a balcony), the others were very poor (rooms not tidy, bedding did not appear to be clean, miniscule shower stall, stuffy, lots of noise). The rooms are fairly cheap but better deals are to be found. I wouldn’t stay there again.

Stayed here during my visit to London in May 2004, and while the hotel is not the best London Town has to offer, it’s affordable and located in an area not too far from the Paddington Train Station. Since London is one of the most expensive cities in the world, the U.S. dollar was nearly 2 for 1 when I visited, yet the hotel served it’s purpose well as I spent most of time exploring the city and enjoying my vacation. It appears that hotel has had major renovations done since my stay as rooms now have flat screen televisions and a more modern, traveler-​friendly look. If you’re on a budget and traveling alone, it’s an ideal place to rest your head during your stay. If you have more money to spend or are traveling in a group, try elsewhere as it will definitely be more beneficial to be a more modern hotel in a centrally located area of London than Paddington.

Did I forget to mention this place has bed bugs?

The biggest aggravation during my stay in London was our hotel. My European vacation involved endless planning. So after spending hours searching discount websites, reading reviews, etc. I booked a stay here. It was meant to be a placeholder while I looked for something different, then I forgot to rebook and here we stayed.
In all fairness to the hotel, part of the disappointment is due to the price we paid. London is painfully expensive to foreign visitors during the best of times. And these are not the best of times for the U.S. tourist dollar. They had me pay up front when I checked in, so I was definitely thinking, «I paid that much for this?» during our 3-​night stay.
Best Western is pretty much my bad luck chain, so I just need to make a mental note to avoid their properties in the future. We had a ‘Club Room’ which gave us a few additional perks and should have been one of the nicer rooms. Some parts of the room had been updated (bathroom, flat screen TV), but it is that age old European problem of being in a room too small for the modern furnishings. We had twin beds and they were only 2 inches apart. Even with almost no gap, the nightstand blocked half of the closet. The closet had a safe (on the side I couldn’t open) and a ironing board on the other side that make it difficult to have any usable space.
Even though it is a no-​smoking property, our room had a horrible odor the entire time. We experienced issues with our electronics (TV only sporadically worked, etc.). The hallways have doors, so we got to hear the doors and elevator all night long. Basically anything that could go wrong, did.
We did enjoy the breakfast, which was a huge improvement from our Rome experience. The location was also great, once you found the hotel. The directions on the hotel site are misleading. Streets change names frequently in London. So while Devonshire Terrace is off of Craven Road, that road is called something different, Praed Street, in front of Paddington Station. We wandered around for awhile and finally found it after asking four separate people. Londoners aren’t so great (or particularly helpful) with directions.
Our experience in London was spectacular, but our time in the hotel was not. All the more reason to spend as little time there as possible. We were a few blocks from Hyde Park, so I spent my evenings and early mornings strolling there.

Des étoiles bien méritées
Les étoiles sont méritées, rien à redire ! Un accueil très agréable, un cadre assez luxueux, et ma foi un hôtel bien confortable. Vive les étoiles !

Super
La réservation par internet se fait en US Dollars. Il y a souvent des offres, ce qui diminue un peu le prix pour cet hôtel assez luxueux (je dis pas non plus que c’est le Ritz !). Situé à quelques pas de la station Paddington (idéalement situé pour visiter Londres, restos dans le quartier aussi bien fish and chips que burger king, etc), facile à trouver, dans ce quartier charmant où toutes les maisons sont d’un blanc. L’accueil est souriant et très serviable. On avait demandé 3 lits et la personne de l’accueil s’excuse mais il y a eu un problème donc il nous ont attribué une autre chambre… plus grande.