Britannia International Hotel

We were robbed at this hotel. Our room was ransacked and they stole 2 15″ Mac book pro laptops, a round 1 karat diamond ring, brand new Burberry purse, bag of women’s designer clothes and our chargers, adaptors. Hotel staff very uncooperative and we think they are covering it up. Had to be a member of the staff that robbed us. Police are investigating but hotel wiped down finger prints before they could get the crime scene guys in to lift prints. They were specifically told to keep room blocked off till they came. We were robbed of over $ 10,000. worth of our hard earned goods. The hotel didn’t even comp our room after not keeping our valuables safe. Felt totally violated and let down. They have no security and the place is a complete dump. Staff are rude and have no pride in their jobs. Spa was disgusting, cold water broken, filthy finger prints everywhere in lobby, breakfast was the worst thing I ever ate not to mention the coffee pots look like they have never been washed. We saw so many red flags when checking in here but after a month long vacation we were too tired to change hotels and thought we would just tough it out our last 3 nights before returning home to Phoenix Arizona. I have never had such bad service in my life. after being robbed they made us feel bad about the situation when they should have been trying to do whatever they could to make it right or at least comp our room and investigate their employees. The signs that say cctv surveillance is a lie they have no cameras or again just covering up the incident. Manager said they have never had this happen before well after a little research they have been reported for this exact same thing 2 other times. I wonder how many people just go back home and never report it because it is time consuming and they portray the situation like your lying. took hours for the cops to come and they basically can do nothing to help us so we got a lawyer and a reporter to help us deal with the matter and try not to let this happen to anyone else. still waiting for the general manager to contact us, since we were told numerous times there was no way possible for us to contact him other then sending the manager on duty an email and he would forward it to the big boss… Really, this place is a disgusting joke. Don’t stay here, it’s cheap but not worth getting robbed for! Here is a copy of the article that was written about the robbery.

The only reason I give this any stars at all is because of the price. If your main motivation for choosing a hotel is price, by all means, choose this property. But, if you care about comfort, cleanliness and overall customer service… run very far away. The bed was the worst– like sleeping on a stone slab. The tv was against the window and couldn’t be seen from the bed. The A/​C did not work and the room was incredibly hot. The window opened but since the hotel is next to the tram, all your heard was trains going past. There was 1 plug for charging and it did not work. The phone did not ring the front desk so we had to go down 10 floors to speak to them (about the hot room!) and the bar staff said the bar was open until 6 but closed at 5 because they felt like it. The hotel needs serious updating and is covered in a layer of dust. I’d rather pay more to be comfortable but that’s just me.

This is my second stay. The first stay was in June 2014. At the time there was no AC in my room and the bed was very uncomfortable. I was in town on business and the only advantage was it’s proximity to the underground and Canary Wharf. After asking multiple times they never did get the AC working for the 8 days I was staying and open the windows and gave me a fan.
I am currently staying there again because I was familiar with the surroundings and hoped that the hotel had improved as the Hilton down the road was sold out which would have been my preference. It was a mistake that I will not be making again. The hotel beds are terrible. I can feel the springs, there is no padding. I complained but they said they could do nothing about it. I had to place all of the spare blankets I could find on the bed just to sleep. I still cannot cool the room and again I was told they would open a window which adds noise from the over ground and really does not help. It is December and it is 29.8 (85 degrees F) in my room. They offer wifi for 7 pounds a day per device so a 10 day stay will cost you a minimum 70 pounds per person. If you want access on a laptop and your cell phone it will cost you double. There is free wifi in the lobby if you want to have a drink but you only get 30min and then you have to pay.
The buffet breakfast is terrible so I would not recommend ordering it. You can walk to much better breakfast by the Underground station and many other places.
There are much better options for the price and I will not be staying or recommending this hotel to friends and co-​workers.

This was without question the worst hotel experience of my life. I was there to attend the Paul McCartney O2 concert with my family. I had paid in advance for both rooms and for everybody’s breakfasts. After returning from the concert, we found that we had been locked out of our rooms and accused of not paying for breakfast. One employee in particular treated my daughter in a manner that was shameful. Even after the night manager figured out that there had been a clerical error on THEIR PART, he did not offer an apology and continued treating us terribly. Unfortunately, there was terrible service to be found throughout London. (We went to Liverpool next and found the people there extraordinarily friendly and accommodating — London could stand to learn a lot from the North.) In a city rife with bad service, this awful hotel offered the worst. I’d sooner sleep on a bench at the train station than to stay there again.

The one star is for the staff. Everything else gets 0 stars.
Old everything
Had a fly in my room
Small TV
Wallpaper
Poor lighting
No electric outlets to use by the bed
Small rooms
Overpriced for what the offer!
The list goes on and on.
DO NOT STAY IN THIS HOTEL

I hadn’t been to London for years, fancied a cheapish weekend there & found a coach trip which was within budget and used this hotel as its base. I’d read reviews on here & other sites so requested an upper floor room & kept my fingers crossed. I was staying half board.
The main foyer is grand and the style of rooms are dated so let’s call them shabby chic. I’ve no complaints about my room other than as we now use more gadgets we need more wall sockets than the 2 the room had. I did get an upper room which overlooked the dock all the way along to the O2 which was lovely in the sunrise. The rooms also come with free WiFi.
Breakfast & dinner is a buffet in the main restaurant (I didn’t try the other two) so you could eat as much as you want. Breakfast was continental, cooked English and cereals. Dinner was three courses with a selection of meat. not as much on offer for vegetarians and nothing for celiacs that could see. again eat as much as you want. You only get water with your meal if you’re with a coach party.
It’s around 5 main walk from two DLR stops, one tube station and there’s a bus outside that takes you towards one of them. I found this the perfect location for visiting London as it is away from the hubbub so quieter at night but has great link ups to everywhere.

Run-​Down and Poorly Managed:
If you like shabby run-​down Cold-​War 1980s décor, then you will love the Britannia. It has not been updated since the early 1980s, and is certainly showing wear. The leather furniture in the lobby waiting area is ripped with pieces missing. Wallpaper is peeling off in spots. The rooms are dark. Furniture is highly scarred and marked up. Pictures frames in the rooms have holes haphazardly drilled in them and the pictures (Which no one would actually steal) are fixed to the wall with screws to avoid theft. The aura of the hotel is that of a dark, unwelcoming, run-​down building.
NOT a 4 Star!
I was shocked to see the hotel lobby on check in. I actually re-​checked my booking. The Britania Hotel Group presents this hotel as a 4.5 star hotel. It may have been a 3.5 star 30 years ago when it was last updated, but it is barley a 2 Star. Now. Beware!
Location — Noise:
The hotel is located between a busy street on one side and railway tracks on the other. A third side faces construction cranes.
Location — Convenience
If your travel takes you to London as a tourist, then skip this hotel based on location. Canary Wharf is not an ideal location to travel from, and the hotel’s many other downfalls make it a poor choice.
If your travel takes you to London for work with one of the financial firms nearby the hotel, then perhaps you would consider the hotel as a last choice.
If your objective is business in any other district than Canary Wharf, I would find a better location in Central London.
Customer Service
The hotel’s corporate office is aware of the poor state of its Canary Wharf Hotel. It offers no guarantee of satisfaction, but continues to present its hotel as a 4-​Star.
The hotel’s staff is obviously tired of dealing with disappointed, disgusted and angry customers.
Reputation
As I left the Britannia, I walked up a block to catch a cab. The driver asked me where I stayed. I said the Britannia. He laughed and asked, «How was it?» When I told him he laughed more. «The locals know. Every customer that comes out of that place says the same thing.»
Stay away from the Britannia!

OK, this one is a bit rough. Stayed here on a soccer tour and the best I can say is «all rooms are dark at night». Restaurants served enh food buffet style. Even then clearly managed leftovers well if you know what I mean. Beds were twins shoved together, AC pretended to work, gym/​pool/​spa were extras. No café open in the morning to get an Americano, but best part was proximity to nearby underground & mall. The place served its purpose, I didn’t complain (as it’s consistent but bad), but I’d avoid coming back.

Needed a place to stay on our last few nights in London and didn’t want to spend a fortune on hotels since everything is already so expensive here. We got this hotel at a great price so we can’t really complain about quality of service or the type of amenities they provide.
The lobby looks pretty nice giving me the impression it’s a fancy hotel but upon checking into the room, it was not what I expected as the décor and furniture looks extremely dated (not sure if that was intentional). There’s no safe, mini fridge or hair dryer which I would’ve preferred in a hotel. I didn’t use their other amenities such as their health club nor did I visit their restaurants so I can’t comment on that.
All in all, if you’re looking for an affordable place to stay and don’t care too much about the bells and whistles, this place is a good choice. It’s close to metro station and the shopping mall which is convenient. Just remembers to keep your expectations in check when considering the price you’re paying!

Stayed here at the end of july had a great time! Food was good, staff were friendly & helpful. the hotel could do with a refurb, the a/​c was bust so the room was hot, the room was spotlessly clean though, the bed was comfy, we would stay here again!

Not happy with my stay. The sauna was out of service the entire time. The room service menus says that sandwiches are available 24 hours but they were not and no alternative was offered. No matter what setting the rooms ac was put on it maintained 25.5c. At booking we were offered bottles of Moët champagne we ordered 3 but received 2 and the third was another brand of poor taste. If you are looking for a place to stay in London keep looking.

Das Britannia liegt in den Docklands. Hatte ich bis jetzt noch nicht und der Preis war für vier Sterne ech ein Schnapp! Das Hotel liegt nur wenige Gehminutevon der Station South Quay entfernt. Der erste Eindruck ist sehr imposant. Check in unproblematisch.
Das Zimmer war ein wenigv ambivalent. Nicht mehr so ganz vier Sterne. Die Betten waren doch ein wenig wacklig. Und ein oder zwei Steckdosen mehr wären für den Geschäftsreisenden sicherllich nicht verkerhrt. Aber alles in allem doch recht wohnlich. Durch diverse Einflussfaktoren hat man draussen immer ein wenig Geräusche. Aber das dürfte nur Leute mit sehr leichten Schlaf stören.
Was das Hotel sonst noch ausmacht sind Spa, Schwimmbad, Autofolterkammer (Fitnessraum). Hier kann man sich für 4 Pfund am Tag die Pfunde runtertrainieren. Das Schwimmbad habe ich angetestet. Also dolle gechlort war das jetzt nicht. Und die Leiter ins Becken wackelte ein wenig. Aber auch hier eher Nebensächlichkeiten. Nach der Arbeit ein paar Bahnen ziehen: unbezahlbar. ;-)
Frühstück und Bar hatte ich nicht ausprobiert. Dazu habe ich auch zu lange geschlafen.
Fazit: Sicherlich war das Hotel früher vier-​sterniger, aber sicher auch viel teurer. Für den Preis immer wieder gerne. n

Old world plush. Thousands of rooms and all pretty nice. Restaurant on site is one for a Taste Card discount, and its very local to Canary Wharf.

Stay here every London visit. Great location and views. Best hotel in London for the price. If your having a night out its a 1 min walk from te docklands light railway and tube. The hotel driver is a star. A bit pricier than the london cabs but He’ll take you and pick you up in style and knows his stuff when it comes to finding a lively night out.

This only concern their gym as I have not stayed at the hotel.
Avoid! I m surprised they even offer such bad quality in canary wharf.
Old school material, used and worn out, hygiene was not good.
The space is small and lacks fresh air.
Conclusion it definitely needs a big refurbishment to match de quality the hotel wishes/​pretends to be offering.

Excellent value for money, stayed for 3 nights and would defiantly return on next visit to London

Reasonable price with nice room/​facilities.

Secured a good price via laterooms and would rate very good hotel for price. I soild 4* with all you need including pool (small but ok)/gym and nice buffet restaurant in hotel. Also do special pizza offers to look out for not bad! Rooms decorated nicely with mix of contemporary and Asian mix with good views onto canary wharf. Great locations few mins from station.

Mit zurück geschraubten Erwartungen (bezüglichen dem gewohnten Standart) ist das eine Britannia International eine gute Wahl. Man hat es nicht weit zur U-​Bahn (es geht jedoch auch noch etwas näher.) und man hat vom Frühstücksraum eine garantiert nette Aussicht. Das Frühstück ist aber auch ein kleiner Knackpunkt, man bekommt zwar alles was das Herz begehrt, allerdings bekommt man auch genau dasselbe wieder am nächsten und übernächsten Tag die Betonung liegt überings absichtlich auf dasselbe! Man sollte auch nicht in die Ecken im Frühstücksraum gucken, denn dann ist das Frühstück endgültig vorbei.
Vielleicht lieber früh buchen und sich über Qype eine Empfehlung einholen! ;)

Ok so i stayed here a couple of weeks ago and well its a ll a bit hit and miss.
Starting with the welcome from the reception staff that are all rather aggressive for my liking and seem to forget they are serving corporate customers.
The rooms are ok if a little dated, very much a 1970s attempt at being classy … FAIL.
The hotel has two restaurants a pizzaria and a carvery. For the love of god if you are going to eat in the hotel go to the pizzaria. I would give the little pizza place a merited 3 stars, your basic does what it says on the tin job.
As for the carvery… just well aweful! Worst meal I have had in a long time, I actually pitied the waitress and she was lovely but even the ‘chef’ who was doing the carving admitted it was not worth the money.
As I walked out I said the manager the only redeeming feature of the place was his waitresses which he seemed to take as the highest praise he could have received which says it all.
Overall though for a cheap-​ish hotel on Canary Wharf it does the job but if you have the money go 100 yrds further along the road to the Hilton!

Pas le standing d’un 4 étoiles
J’ai été déçue par cet hôtel, qui n’offre pas le standing attendu pour un 4 étoils. Les chambres sont vieillottes, la propreté laisse parfois un peu à désirer, des plateaux petits déjeuner traînent encore dans les couloirs en fin de journée, le personnel n’est pas plus aimable que cela, etc. En plus de cela, si vous souhaitez visiter Londres, c’est vraiment la mission pour s’y rendre. La jubilee ligne était fermée quand nous y sommes allés en décembre, du coup on a vraiment perdu beaucoup de temps dans les transports. Côté taxi, évitez aussi, car à 25£ pour aller dans le centre, ce n’est pas rentable du tout ! A côté de cela, il y a quelques avantages: la salle de remise en forme avec piscine, sauna, hammam et jacuzzi, mais cela reste bien pauvre par rapport à tous les inconvénients.

I have been to this hotel twice. It is very nice and the rooms that I have stayed in have had fantastic views of the Docklands and Canary Wharf. The rooms are very luxurious and the food is excellent. For breakfast there is a huge selection of very good quality food and dinner was equally as good. The location of the hotel is a little ‘unusual’ if you are not there on business, but it can be an interesting part of London to explore if you are not familiar with it. There aren’t many bars or restaurants nearby, although we did find a good Indian takeaway just round the corner. Recommended.