Domex

I had a very bad experience with my Indesit washing machine which I tried to have done by the manufacrturer. After failing my neighbour recommended domex .
As soon as call you get this feel of proper outfit. The ladywho I spoke to, Joanna, offered me two payment options one which includes parts and is bydirect debit and the other Labour plus parts as one off.
I went with the all inclusive one. The repair man, No, came, very polite, and respectful of my kitchen, found the fault which turned out to be a 5p coin jamming the pump.
I now have working washer with 1year extended warranty, so worry free. Could not fault the service with my experience and neither could my neighbor. Would definitely recommend.

Unfortunately my experience of Domex’s customer service isn’t much better than the other review. I paid for two call outs, one to diagnose the problem and one to get the new parts installed. Costing me over £150. I thought all was fine until a month or so later when my flat had a power cut. This meant the clock stopped but I couldn’t set the new time as I realised all the buttons under the clock weren’t there. No one had taken these out since the repairs. They couldn’t have fallen out, and they weren’t anywhere in my home. I called Domex to let them know the engineer must’ve forgotten to put them back when he replaced the front panel. I had to call a number of times while they looked into it. I ended up speaking to some guy called Victor who denied that this was the case, said the engineer had 10 years experience, suggested a child pulled them out (I have no children) and insisted I pay for new buttons to be posted to me. He offered to go halves on them — they only costed £20 in total, but considering there was no way that these buttons could’ve fallen out by accident and no one had removed the front panel since the engineer came, plus in the meantime I can’t use my oven at all I am loathe to pay them another penny. I would rather buy them from an online store for more money than pay them any more money considering this ridiculous response. Awful customer service to someone who has used them twice. Don’t use them!

I very much wanted to like Domex UK’s service but I was disappointed. I needed an engineer to repair the microwave within an old combination oven that had suddenly stopped working. I was told Domex’s price of work would start at about £46.
The engineer phoned to say he couldn’t find my address. I pointed out that it sounded like he was outside the wrong building and went upstairs to stand in the rain so he could find me. I was pleased to find him as he didn’t find me. No hello from him in the face of my smile.
He continued with monosyllabic responses as I showed him the microwave. He was what I can only describe as polite but hostile, snorting with contempt as I replied Bosch to his barked what type is it?. Oh, you mean the model. I didn’t know.
I laughed at my own mistake when the engineer told me that, after the power is cut, which was necessary in the building recently, the clock of the microwave has to be reset using two of the clock buttons. I have done this a couple of times before, but had forgotten on this occasion. I asked the engineer if he had reset the power switch to the oven at the mains, himself. He said no, he had just pressed the buttons. I’ll have to charge you. Fine. My mistake, I pay.
He told me the cost was £78. I asked him to break it down for me. I couldn’t understand his explanation, which was mumbled at his receipt pad, but, a), I didn’t want to argue with a surly, unpaid man when alone in a basement flat, and, b), I didn’t want to create a trail of an unpaid bill. I told him I would pay and would phone the company, query it and might ask for reimbursement. He had no change when I offered a cash payment, (Parking is very expensive here!), so I gave him all of mine.
When the engineer gave me the receipt, I saw that £42 was charged for consultation, (the company advertises that has a no call-​out fee policy), and a further £36 was for repairs. I told the engineer that I would of course pay for the consultation, as he had reminded me how to operate the microwave and I needed to pay for his having come out, but that there had been no repairs. The engineer told me he had repaired the microwave by pressing buttons. He briefly seemed uncertain exactly which buttons he had pressed. I pointed out the ones I’d use.
A Domex phone operative told me repairs had taken place because the engineer said that he had pressed buttons and had said this would be repairs. A Domex manager told me repairs had taken place because the engineer said that he had pressed buttons and had said that this would be repairs. I told her we could bring that definition of repairs to the small claims court. She told me it didn’t matter how long repairs took to carry out. I agreed. I asked her what had been repaired. The manager interrupted me to tell me that anything I was saying to her was irrelevant because she had come up with the solution. I was to be reimbursed for repairs. She had the engineer’s knack for conveying brief contempt while using only polite language.
My point is that Domex turned a tiny incident into a surprisingly elaborate pain-​in-​the-​neck, such that I wondered why anyone would choose the company in the first place. I am happy to have paid for the consultation/​call-​out fee, on which Domex puts a value of £42, because I acknowledge a mistake. I wish Domex would try the latter. By the point at which the company’s manager had patronisingly advised me of the re-​gift of my own money, I was kicking myself for becoming involved with the company even briefly.
Would I use Domex again, considering the reimbursement? What do you think?

Great service. I’ve had to use Domex twice very recently for two broken appliances. Both times, they turned up when they said they would, and both (different) guys who came were very polite and good at explaining the problems. In one case, they needed to order a part and come back to install it (they were able to come quite late in the evening which gave me time to get home from work excellent!) and the other time, they fixed the machine on the spot.
Fixed price repairs (besides parts) are great for peace of mind, too. Can’t fault them really professional.