Excel Child Care Services

The biggest mistake i have made. My 2 year had an accident (as children do), However I was not notified (although I specifically made the point of telling the staff to contact me), the accident took place 10.15 in the morning, I found out on collecting my daughter 6pm. Further they had failed to notice for 8 hours that my daughter had suffered serious injuries, in which two of her front teeth where pushed up into her gums. By daughter was seen at a&e and that night referred to dental hospital. I had a 30 min meeting with the manager that same evening airing concern’s, then saw my daughter looking worst for wear. In last 6 months another toddler fractured arm. I would not recommend this Nursery.

My baby has been at this nursery since she was 4 months old — she is now 3 years old and due to start reception in the next few months. They will also continue caring for her as they have this fantastic Wrap Around service — where they will drop her off to school for us, and even collect her after she finishes half day, give her some lunch and afternoon tea, and we can collect her when we finish work. She can also attend there on school holidays and inset days — which s fantastic as we both work.
The have just spent over £30,000 in an enormous up grade and the buliding looks stunning and more spacious.
The staff are very caring and kind. You feel like you are part of a large family and your child feels at home.
They really do care about the parents/​carers as well as the children. All the children have parent’s meeting at least once a year where you meet with your child’s keyworker and get an actual ‘school report’ on the progress of your child– even the babies which is really cute.
You can meet with the Directors who are very hands on, down to earth people when you need to and there is an Area Manager who covers both of the nurseries and she manages the day to day running of the nurseries.
There is an email address where you can make contact with the Managers or Directors if you are not able to get to the nursery meetings or make any suggestions.
I would highly recommend this nursery as the place for your child — it gives you completly at ease and when you leave your child — you are comfortable in the knowledge that your child will be well looked after with lots of hugs and cuddles.