Pizza Express

This place has the worst web site ever, which starts a miserable customer experience. The web site completely blocks you from actually talking to anybody at the restaurant. So we ordered online, which required an account setup — so now they have all my info — and then after this laborious experience we placed an order. Credit card was declined. Tried twice again. Declined twice again. Called the card company; the bank was seeing nothing and wasn’t declining anything. Web site indicated order was placed. So I went to Beauchamp Place restaurant location. No order in the restaurant’s system. Plus the kitchen had run out of two of the things we ordered. So we compromised and placed an alternative order. Wait staff was unconcerned with any of these issues. Said we would have our order in 15 minutes. 35 minutes later we got it. Paid with the card that was declined online. No problems when using in person. Tried to describe the web problems to restaurant staff. «Not our job.»
And the food? Not worth all this effort. Charred ashy tasting pizza crust, generally plain food, way too much tomato paste. All this for £29. Better food available from every other pizza chain out there. An expensive lesson. I would post this with NO stars if the Unilocal system allowed.

This restaurant cheated us.
We tried to thieves.
With a lousy service.
Not recommended.

lovely set out at the back of the restaurant with nice background set, food is always good and the garlic bread with cheese cannot be beaten by any competitors. Good value for money

One of my faves on my last London-​trip!

Good solid pizzas. Enjoyable dining experience. You can’t go very wrong with Pizza Express!

I cant get enough of Pizza Express especially this branch in Chelsea. In fact were off there again tonight.

Really great place to bring kids for tea time, they love it. It is the pizza they really like the best. It is very kid friendly, service is good and fast and pizza is always hot and fresh.

Pizza Express is kind of the British equivalent of an Applebees or Chili’s type place yet with a very different vibe and much simpler and nicer décor. I make the comparison to show that is a reliable food option when busy in the city. As mentioned, once you’ve been to one you’ve been to them all. the pizza isn’t bad, honestly and eating pizza with a fork and knife is worth doing since you’re in London after all. if you can’t beat ‘em join ‘em.
lost and hungry and happen to stumble upon a PizzaExpress?
hard to go wrong.
ps great for kids

We ate at this Pizza Express branch with our two kids (aged 3 and 5) six months ago and have nothing but praise for the place.
Let me start off by saying I like the Pizza Express brand. Despite being a pizza chain, they’re serious about their food and what goes into it – and it shows in the quality of their finished product. Their attitude to children is also commendable — they seek to educate about food as well as entertain, for example eschewing tie-​ups with film releases in favour of chef’s hats and design-​your-​own-​pizza type activities.
This branch was great. What impressed us most was the care and attention they showed our children. Some places we’ve been to seem to treat our kids as an unfortunate distraction; not this place. The kids loved the attention, and the meal went down a treat.
The restaurant itself was a bit cramped but was pleasantly set out; the décor was good and the service efficient. It’s not the easiest to find, but don’t let that put you off! Although pricier than some other Pizza chains it’s worth paying the extra for the quality we got.
All in all, an excellent establishment: highly recommended.

An area known for its wealth and prestige! I am proud to admit that I recently meet some friends at Pizza express after a great wander through the Luxury shops in Knightsbridge.
As I tend to find with pizza Express they do mould into the area of which they are situated, they are what I would call flexible.
This particular restaurant is quite spacious and our waiter was extremely charming. We sat at a round table and were waited on all evening. The décor was standard pizza express, wooden floors, wooden table and chairs quite minimalistic with paintings and decorations but nice.
I would definitely go again as it didn’t have the rushed ‘in and out’ feeling of other Pizza Express’s I have been too — much more relaxed and slower pace.

This pizza express is quite small. There are two floors and the downstairs is rather dark, I personally prefer to sit on the top floor where you can see the chefs cook your meal. The staff are friendly and the food is good. Pizza Express is my favourite Italian chain in London and it’s always great value