Premium Tours

This tour company strikes me as the Walmart of tours in that they have an abundance of options and supply and are usually the cheapest. Naturally therefore the quality is not the best. The plus was that they had availability for our date of travel. The downside is that we were not allowed to use the bathroom on the bus, there was no wifi, we were not allowed to bring food OR drinks (except water) onto the bus, and we got a very rushed, cynical tour from an eccentric tour guide. When I say rushed… I mean speed walking up the hills of Bath so much so that one couple stopped to use the bathroom and lost sight of us completely for the rest of the tour. Also, apparently the Sunday tour is shorter than the Saturday tour for Stonehenge and Bath (for no apparent reason) and we were not made aware of that fact til after got to Bath and were told we essentially only have 2 hours in Bath. If you have even a little give in your time and your budget I would recommend you paying a bit more and going with another company.

This company is the worst. Wish I had never booked with them, so I am writing as many reviews as I can to let people know my experience with them. Use another company… do not use Premium Tours.
Their customer service is appalling and even belittled me due to my 86 yr. old mother being in the hospital and that I was hoping that due to the circumstances they would refund her ticket, instead they could not understand why I was not at her bedside, and even said that I had not produced a Dr. note stating that she was indeed in the hospital. I live in the USA, my mother is still in the hospital in Ireland. I gave then the hospital information — but they chose to disregard that entirely.
Do not use — their customer service is horrendous.

We took the Windsor Castle, Bath, Stonehenge tour on 10÷1÷15. Our guide was Jason and our driver was Mark. These guys did an awesome job keeping 70+ tourists on a tight schedule for the day. They are not kidding about the time frames, and I loved that! Jason was super clear about this and if you thought he wasn’t, then you weren’t listening! It is no joke … the bus almost pulled away without some folks aboard because they were late.
This tour is a quick look at 3 spots worth visiting. I would have loved to have more time in most of the spots, but the day was about 12 hours in total, so it wasn’t realistic to spend more time anywhere. I appreciated the organization and coordination this trip took!
Book this trip! Do this! Just know that it’s a bit hurried and you need to be on time. Given those particulars, the day was awesome!!!

whatever you do, do not book a tour with these people! they are the worst! we booked the windsor/​stonehenge/​bath tour. it started out as a nightmare and actually got worse. here’s the day: (1) no hotel pickup as promised (2) a mess at victoria station (3) loud speakers painful with too much volume and static (4) the tour guide from hades!!! magnus! (5) he blithered on about nothing and knew about as much as my cat about london and the uk (6) no bathroom break, no water, nothing! (7) magnus disregarded the lady who needed a wheel chair and a guest had to solicit help for her at windsor castle (8) magnus dumped two people at our first stop, windsor castle, as i pointed them out to him. he dumped them intentionally! drove away while the man stood 15 feet from the bus, waiting for his wife to return from the bathroom (9) magnus could not remember anyone’s name, lost the roster and the lunch list repeatedly (10) the final straw: magnus dumped us at stonehenge. we were on time and watched him pull out of the parking lot early! (11) when we called premium tours barbara santimiento was hideously rude, would do nothing to help us, refused to call magnus back to pick us up, although only 15 minutes out (12) barbara refused all help to get us back to london (13) barbara chewed us out for not being on time!!! (14) barbara refused to help us recover our belongings on the bus (15) hung up on me because she was tired of hearing about the whole thing (15) told me we had to make our way to victoria station at 9pm to pick up our things, if we could make our way back to london! (16) magnus stood us up at victoria station so we could not get our things! lucky for us another coach took pity on us and gave us a lift back to london. our last day and night in london was ruined by these horrible people. whatever you do, do not ever ever ever book a tour with these people!!!

We took the Stonehenge/​Bath tour and it was excellent. Tour guide was very knowledgeable. I can’t speak to or discredit the bad experiences of others, I can only say that ours went off without a hitch.
I would advise to bring a coat as the bus can get rather cold and Stonehenge was very chilly, even in late July.

Let me start by saying aside from this particular tour and company I had an amazing time on my UK/​Europe trip.
For the expense of this tour ($ 130.00 USD per person) I feel it was not worth it. Not only was it expensive but the entire tour of Windsor Castle/​Bath/​Lacock/​Stonehenge was a rush in — rush out experience.
I will start from the beginning. We were picked up at our hotel at around 6:15 am and subsequently carted around London to pick up other members of the tour. By the time we arrived at Victoria Station it was around 7:45 am. We were then directed into the station where there were mass amounts of people in specific lines according to their tour. We were told to enter a line that was not the same number as what our paperwork showed so I proceeded to ask if we were in the correct line or being misdirected to the wrong line. The person I was asking, a young Asian woman, was extremely rude and abrupt, as if I was disrupting her. She shooed us away and told us she would get our tour guide who hadn’t arrived yet, this because our specific bus was late. Meanwhile we are crammed into Victoria station like sardines along with other tours, all waiting for specific buses. Our guide finally arrives and, of course, our gate number is definitely different than what was written on our reservation paper work. We finally get into the bus to embark on our supposed adventure and the tour guide starts to talk.
The guide’s name is Lucy and our driver was Steve. The beginning of the tour was interesting. The information we were given over the intercom from Lucy, before arriving at Windsor Castle, was a nice precursor to the tour. However, once we got there, we were let loose and told to arrive back at the bus at a specific time. I got back to the bus about a minute before our designated time and Lucy was standing outside of the bus looking at her watch. She said «two more left» which meant only two more people were missing. She then said «Looks like we’ll have to go». I asked her «would you leave them here?» She answered yes, if they’re late. I was a little surprised so I hustled onto the bus.
During our transport from Windsor to Bath Lucy continuously spoke through the intercom. The volume was VERY loud. It was constant, endless, high pitched chatter, much of which had nothing to do with our tour. She talked about her degree in Anthropology, some other meaningless ramblings, etc. but she NEVER shut up. It got to the point where I was blocking out everything she said. It was constant with no let-​up.
Next stop was Bath, of which we had no time to even enjoy. The line to the Roman Baths was long and we would not have been able to see them due to time constraints. I was extremely worried that I would get left behind if late at this point so I did not do the Roman Bath tour but wandered around downtown for awhile. I thought we were to arrive back at the bus stop at 2:30 so I was sure not to be late or «be left behind». When I got there I didn’t see our bus. I walked around for 10 minutes and thought, at that point, I had been left behind due to what Lucy had said at Windsor so I jumped into a taxi to get to Lacock to meet back up with my bus. While we were still in Bath I called Premium Tours to tell them what was happening. Apparently we were to meet back at 2:45 and the bus was actually late (again) picking us up at Bath so I was, in fact early. The bus was still in Bath (so was I) but the person on the phone insisted I take the taxi to Lacock instead of the taxi driver taking me back to the bus. This cost me an extra 35 pounds (yes, that’s about an extra 55 bucks, folks) that was completely unnecessary.
One solace I had at this point was not having to listen to Lucy’s high pitched, endless chatter over the loud intercom which was akin to Chinese water torture. It may have actually been worth the 35 pounds for 40 minutes of silence. I arrived at Lacock about 10 minutes before the bus did so I walked around for a bit and met them at the George Inn where we were to have lunch (lunch was around 4:00 pm). The rest of the tour was uneventful, including Stonehenge, except for Lucy promising at least 5 times that she would stop talking soon on our long trip back and finally getting around to being quiet about 30 or 45 minutes later.
The worst tour I’ve ever taken. Lucy should have never alluded to the fact that people would be abandoned if they did not arrive back at the bus on time. Maybe she enjoyed the power trip it gave her.
At the end of this arduous day they didn’t drop us back at our hotels but left us at Victoria Station to get back on our own.
Premium Tours owes me 35 Pounds.
Something positive — thus 2 stars instead of 1 — Our bus driver, Steve, was great.

This is a review for the Stonehenge and Bath day trip from London.
If you’re the type of person who likes to take your time at a new location — maybe taking in an audio tour, or leisurely going through exhibits — this tour is not for you.
When I booked, I liked that we’d be hitting the two spots that were the most interesting for us — Stonehenge and Bath. What I didn’t realize — and what was either not mentioned, or was mentioned in such a way that I missed it every time I checked the site — is that you don’t really get much time in either place to appreciate what you’re there to see.
But, I’m getting ahead of myself.
The day starts off with a bus coming to your designated meeting spot (the hotel at which you’re staying) for an early-​morning pick-​up. That’s nice, as it saves you the hassle of having to navigate the city. But, the bus that picks you up is not the bus that takes you on your tour (I don’t know if I’m the only one to assume that it would be). Instead, they drop you off outside Victoria bus station with half-​formed instructions on how to find the bus you need to be on.
And Victoria bus station? It’s a madhouse. Most of the people there for tours were lost the second they found the range of gates mentioned by the first bus driver. Plus, you’re battling with the people that are actually at the station to get to a different destination.
The announcements, when they finally came, were done by a man without a microphone, which was a bad idea. People were pressing forward to hear what he was saying, and even then, it was hit or miss.
Once they called our group, they had us line up before heading out into the garage to load the bus. But, after we lined up, there was a long delay. We heard one of the employees remark that the bus was full, so they were scrambling to get a second bus to place those of us that were left standing about. One finally did arrive (a double-​decker), and we were shortly on our way.
Our guide that day was Nick, and he was good, though I’m not entirely sure he was 100% confident in our driver. He had the mic open when I heard him asking the driver if he was new, and then a few more times throughout the trip, when he questioned the decisions the driver was making, as far as directions went. To add to that, I noticed several times when the driver blew through some red lights, blocked crosswalks, and more than once, he was honked at by drivers that he had cut off. One guy even honked his horn for a continuous minute or two, just to make sure he got his point across.
Once we got to Stonehenge, Nick told us that we’d have less than an hour there. That was barely enough time to walk to the Visitor’s Center, grab a shuttle to the stones, walk to the stones, and get a shuttle back! We definitely did not have enough time to view the exhibits at the center, or take the audio tour.
Before we knew it, we were back on the bus, heading towards Bath. On the way there, Nick informed us that we had timed tickets for entrance to the baths, which again was not mentioned on the site. It wasn’t such a big deal, but it would have been nice to know before-​hand, to better plan our afternoon.
We had about three hours in bath, which was significantly better than Stonehenge, but still kind of a crunch, given how crowded the city was.
I will say that Nick did an excellent job of keeping us informed at each stop — ensuring we knew what time to be back, letting us know where to find the shuttle, giving us a bit of history about each place as we went. I appreciated all that immensely.
While we did enjoy the trip, and are glad that we were able to see Stonehenge and a bit of the baths, I think I would have preferred a bit more time at each location. So again — if you just want a glimpse of each place — enough to say you’ve been there — this is your tour. But, if you want to be able to take your time, you might want to consider other options.

For people from the US… don’t grab a cup of coffee and expect to board the bus. They WILL NOT allow you to board with your Starbucks en route to the coach station. Cold drinks ok, but at 7:30 you’re probably drinking coffee.
Lunch…the tour says lunch, but should be early dinner. We left at 8:30, got to the pub at 4:00. No opportunity for snacks, etc since each place (Windsor Stonehenge you had a short time to view each place).
Also, the bus had trash on it and was questionably clean. You are on this bus for 12 hours.
Sights were fine but about an hour at each, so most of the day is travel time.
Driver and guide were fine.
Needs better explanation of «lunch» and that your morning drink aren’t allowed.

Booked the Windsor Castle, Stonehenge, Lacock, and Bath day tour. The coach was comfortable and the guide was knowledgable. Read some other reviews about the bus leaving you if you are late — our bus almost left someone! If you just want to hit the highlights, take this tour. If you want a more in depth tour of Windsor, this is not for you. Found the stops to be just enough time to see everything. Was disappointed in the Last stop in Bath as we arrived about 4:45 and all the shops closed at 5pm and the Roman Bath closed at 4:30! Everything was still on winter hours.
The Bath stop was pretty much a waste. Would suggest they switch around the stops or forgo the hour lunch stop to get to bath in time and eat on our own.

Amazing experience! Ross was very knowledgeable, professional and entertaining. Completely exceeded expectations!

My husband and I just got married and we are honeymooning in London and Paris. He has always wanted to see Stonehenge and so do I. I have been searching for prices and saw a tour for Stonehenge and Bath and the price is not too bad with Premium Tour. Our tour guide was Allen. He was interesting. He tried to make us laugh with his stories and celebrities impression. He gave information about London and pointed out where some celebrities lived. He tried to be accommodating as much as possible. There is a service center with a café and shop that was built about a mile from Stonehenge. You can choose to walk or take the shuttle bus, which can hold up to 40 people. Allen made sure we got in the shuttle bus and had repeatedly told us what time we need to be back on the coach. There are audio guides for Stonehenge so he didn’t need to be there. The audio guide provided us with a lot of information. It was great to finally see it in person. I wish we we’re allow to touch it and walk all around it. Unfortunately, some idiot decided they want to take a piece of the stone with them and brought a chisel with them a couple months ago so they had to create a pathway for you to be around it instead. Afterward, we are on our way to See the Roman Bath. It was so cute because Allen said we will get to see a ‘baby castle’ and he will point it out. Baby castle?! Haahaa. He was right, we saw a small castle the size of a two story house. It was totally cute. Once we got to Bath, he let us rome free for more then 3 hours. It was awesome, we were able to take our one to go into the Roman bath, go shopping, have lunch, walk around and explore. It was a fun day and Allen was cool.

We purchased the Groupon voucher for the Bath/​Stonehenge tour.
Firstly I want to review the customer service in the booking period. It. was. terrible. I emailed the company five days before as the instructions on the Groupon stated and asked if there was availability for that weekend. I got a response 24 hours later saying yes there was room but please send in the vouchers and they’d process the booking. I sent in the vouchers within five minutes of receiving that email yet didn’t receive a confirmation or any acknowledgement. It got to the day before the tour and I wondered why I hadn’t had any form of booking confirmation, so I found their number on their website and called them.
The staff over the phone were very rude, kept interrupting me, and wouldn’t listen to what I wanted to say. Eventually I explained the communication I’d had so far. She told me I wasn’t booked on the tour and there were so seats available. She then said they hadn’t even read my email yet. Wow, great service guys, that’s awesome. I was less than impressed. In the end she booked me in for the following weekend.
Now, the tour itself. Firstly, it was VERY unorganised at the station trying to find the right tour etc which left a lot of people stressful. The buses were so packed many couples got split up from each other which they really weren’t happy about. I really enjoyed myself. The coach is air-​conditioned and comfortable though it is absolutely packed full of people so it is quite impersonal. We struck a lot of traffic so arrived at Stonehenge late yet we still go about an hour and a half to look around. Then it was another hour to Bath where we were given three hours. I wasn’t offered to pre-​purchase tickets to the Roman Baths when I made the booking which irritated me as I would’ve done that if offered and when we arrived the line was so long to get in and buy tickets it would have meant we’d have seen nothing else in the city. Instead we wandered around, looked at the Abbey and got some food. It still felt a bit rushed but it was a nice place to see. Usually the guide does a walking tour around the city and usually you would get 4 hours in Bath but as we were already late we only got three hours and the walking tour was cancelled which was a shame. We arrived back in London just before 7pm.
The tour is decent but I certainly wouldn’t say it’s ‘luxury’ or ‘premium’. The customer service staff need some serious training in basic politeness and customer service and the company as a whole need to be far better organised (right from the booking process.)

I booked a tour to Leeds castle, Dover and Canterbury through Groupon. Booking a date was simple and straightforward.
The bus was quite full but comfortable. We started from the Victoria Coach station and after a little bit of confusion at the gates, we made it to the correct coach.
Was great to set off on time and head directly out of the city (unlike other tours I have been on). Our guide was knowledgeable, gave us lots of information, and was very clear on meeting points etc, which was great.
The only thing with this tour was that by booking through Groupon, we had a limited tour compared to the others on the bus. There were 6 of us in the same situation. Although on the same tour our ‘value tour’ did not include entry into the Canterbury cathedral or the boat ride back from Greenwich. This was clear on our tickets, and it would have been easy enough to buy single on the day entry fees if individuals wanted.
However, I don’t feel that getting back was explained. As the main tour included a quick Greenwich tour before catching the boat back to Westminster, it made it difficult for some people to return back to our starting point. I assumed that we would be finishing at Victoria Coach Station (where we began), but we were told to make our own way back from Greenwich. Our guide seemed unsure too, but gave us options about how to get back at our own expense. The bus driver even offered for people to stay on the bus.
Overall, a great day trip. We packed a lot into the day, which suited me just fine. Would recommend to others. Thank you!

My friend and I booked the Stonehenge/​Bath tour on Groupon and were pumped about the great deal. In the end, it really was an awesome deal and we had a great day seeing both places. However, this company seems to be a bit disorganized so there were a few stressful moments.
Booking was super easy and we went to Victoria Coach Station as instructed. The designated gate was kind of a shitshow, as there were multiple tours departing and basically no information given about which was which, so some people were kind of panicked. I finally got to one of the tour guides to answer my questions and she looked at her clipboard searching for my name like «well sometimes they dont get the name right so lets see … nope I dont see you on here …» Thankfully I was looking along with her and was able to point out my name and my friend’s name. Then we got on the coach bus, which was comfortable. It became a little chaotic right before departure though, with the guide hurriedly asking the driver as other people tried to board «how many seats do we have left? None?! Are we over??» Again, not the best organization.
However, once we left Victoria all went as planned and the guide (Susan? Suzanne?) gave us a great overview of the two sites before we got there. We had plenty of time at Stonehenge (self guided — it’s obviously pretty intuitive just walking around the rocks) and almost 4 hours at Bath (could grab lunch, go to the roman bath museum, and take a guided walking tour with Susan). Bath was where we really got our money’s worth because the walking tour with Susan was included and this was really interesting. She was super knowledgeable about the town’s history and architecture, and told some great stories. I would have paid an additional fee for this tour so to have it included in the overall price was really wonderful.
The trip back to London was good (about 2.5 hours on the coach) and we had a choice of 3 dropoff locations (Gloucester Road, Victoria or Westminster).
Keep in mind that this is a full day trip (leave Victoria at 8am and get back at about 7pm) and you spend a total of about 5 hours on the bus. If you have small children that dont travel well, this is not the best tour to bring them along on. Please use common sense and think of your fellow passengers on this full day trip. I dont mean to sound rude but I was amazed at the lack of judgment and common courtesy shown by a few parents of screaming/​carsick toddlers on my tour.

I booked three tours with preminium — Stonehenge direct, vintage bus london tour with London eye ride and luxury Paris day trip with entrance to the louvre. I was more then impressed with the guides and tours. Each guide was nice, funny and very informative of the area. My only complaint would be that the check I’m at St. Pancreas station for the Eurostar to Paris, was like 15 min late. Book with Preminium, they have reasonable prices and awesome tours!!! Enjoy London/​Paris! Cheers!

I booked a Stonehenge + Bath deal with my girlfriend from Groupon and we couldn’t be happier about it. We got it at a really good price and it included the coach transfers, admissions to Stonehenge and a funny guide to go along with it.
This was my first time with Premium Tours and I might consider going again if they have good deals. However, I think the three hours in Bath was too little. It is such a beautiful city to look at, you could’ve spent hours and hours there. Guess we’ll just have to go there again on a separate trip. We left early in the morning at 8.30am and arrived back at Victoria around 7pm. The driver was also very good at what he does since he took us through really nice scenic rural areas and managed to avoid traffic in London.
Big compliments to the tour guide Nigel, he was really funny and knowledgeable.

Glad I didn’t read the reviews before booking. My Mom is in town visiting from NYC and I knew I wanted to take a tour of Stonehenge and Bath. Fortunately for us, Premium Tours was running a special on Groupon!
While I considered booking the full price tour to include Windsor Castle, my other friends who all did a similar tour said squishing that in meant way too little time in Bath. So I decided three hours in Bath was better.
This really was a great deal. Left at 8:30 am and didn’t get back until 6:30 pm. It included the coach all day, Stonehenge admission, three hours in Bath, and commentary. David was funny and a good tour guide. Nathan was a great driver and managed to take us on some beautiful scenic routes and nearly avoid all Sunday traffic (always a plus).
My Mother loved the tour and would highly recommend it. And she truly enjoyed Bath. Did i mention they also dropped us off at our flat at the end?
All in all, great day. Exactly what we expected.

We did the Windsor Castle/​Stone Henge/​Lacock/​Bath tour and had a wonderful time. The experienced bus driver, Malcom, kept his cool through an array of unseasonal spring weather and wind, not to mention winding country roads.
Our guide, Jason, was entertaining, lighthearted, and incredibly knowledgeable.
There was sufficient time at all the stops to enjoy and soak in the atmosphere of each location.
My rating is one star short of five because the drive back at the end of the day exceeded three hours, which meant that there wasn’t a bathroom break. This exceeds many people’s bladder control and ability to sit for long stretches, and therefore, I would urge Premium to please consider adding on an extra stop towards the end – either at a hot spot or just for a bathroom break/​leg stretch – so folks get relief.
Also, we were dropped off at the end of the tour a block away from Victoria Station during severe road construction while it was nighttime and during the beginning of a rain/​snow storm. Stopping the coach next to or inside Victoria Station would be preferable, or making arrangements to drop off folks at their hotel, besides hailing a taxi or walking in an unfamiliar city under construction, would be ideal.

I was very skeptical about Premium Tours as I read mixed reviews on TripAdvisor, but I joined their «Windsor Castle, Stonehenge and Bath» tour anyways since I was traveling solo.
I was picked up at a nearby hotel at 7:30am and was driven to meet up with the rest of my group. Our scheduled tour bus was stuck in traffic so to avoid running behind schedule they arranged another bus to take us to Windsor Castle. Our guide — David — was awesome! He was very knowledgeable and walked us through the castle telling us all the highlights. He had a great sense of humor, we couldn’t stop cracking up and have learned a lot. Stonehenge and Bath was fabulous. It is a tight schedule but David did an amazing job to pack everything in one day.
I highly recommend this tour!!!

My fiancé and I used Premium Tours via Viator to book a tour that would take us to Stonehenge and back from London. At nearly £90 it was not the cheapest of tours but our coach was air conditioned and pretty comfortable. Our driver Leon was very friendly, professional and quite funny. There was no tour guide involved in it and all that was included was the transportation and admission into Stonehenge. We book this about 2 – 3 days before the actual day we were set to go and booking everything online was easy.
We arrived at the meeting point and the bus arrived just instants later, exactly on time.
Moments later we left for another pickup spot and within a few minutes we were off onto the M3 and the British countryside for just over two hours to get there. Upon arriving, Leon pointed out the bathrooms which had the shortest lines, gave us our admission tickets and let us wander around for just over an hour before we left and headed back to London.
All in all this was a pretty good value, a comfortable ride and a pleasant experience. Premium Tours has various packages and I would not hesitate to book with them in the future if I needed to go on another tour. Best of all, the entire ordeal only took up about six hours of my way which left plenty of time before and after to keep exploring London.