Solitaire Jewellers

AVOID. As soon as I stepped foot in this shop, I was ignored by the only other available assistant who then struck up a conversation with another customer who was already being seen to after I tried to ask for help in having my watch looked at which I bought from this shop in September I was then accused of being rude at least three times and was told that I’m speaking to a customer of mine. So I was not considered to be a customer? The other two less than positive reviews here are spot on in terms of being judged how you look and the poor customer service after the watch battery was replaced, the assistant actually ran away when I had yet to ask for the links to be taken out. I was corrected by saying they were not actually links! I had had enough of being insulted by both assistants and simply asked for my watch back saying that I’d like to take it to another jewellers. After categorically saying that I was not being rude, an insincere apology was made though both assistants were rude and sarcastic to say the least including the one who didn’t even eventually serve me thankfully another jeweller in the area kindly fixed the watch without any problems whatsoever. They could not wait to get rid of me from the shop quickly enough and I could not wait to leave quickly enoughThere are plenty of professional and courteous jewellers a little further afield in Beckenham without dealing with the unnecessary antics and sourness experienced here.

I wouldn’t usually write a review however i live in Beckenham and use this jewellers quite regularly for various things and couldn’t have a more different review, my experience of this down to earth, family run business has been nothing but helpful and friendly oh & reasonable!
Emma B

I would also say AVOID. I handed in a brown Tissot ladies watch to be repaired in December 2010. After several calls I was finally told that the watch maker broke the dial. The watch would now be sent to Switzerland to be repaired.
As I said before I handed in a brown Tissot rock watch on Wednesday I went to collect my repaired watch only to be given a grey Tissot watch. Grey face, grey strap. I’ve refused it. Watch this space.

AVOID. I’ve used this place a couple of times and I won’t be again. I seems that their pricing is based on how you look: each member of my family has popped in for a new battery on the same watch and been charged differently. More recently, their customer service yesterday could be described as unsatisfactory to say the least.