Space NK

I’m a bit of a spa junkie — and on a good tip from a trusted colleague (with beautiful skin!) I trekked over to Spa NK.
Sidenote: if it were me, I’d have named it NK Spa, to avoid the given… SPANK. But, that’s me. On to the facial!
Appointment via email was easy. Front desk staff and receptionist, super sweet. Helpful. They had not received the correct products for my Eve Lom appointment, but recommend the Oxygen facial with Carol. A fine substitute! It was such an indulgent treat, highly recommend her. 5 healthy, glowing stars for Carol! The treatment was heavenly, deep cleansing, relaxing, and involved SO much massage — which I love! A real body treatment. My skin looked fresh and plumped when I left and I thought the facial was super high quality.
The spa «facilities» on the other hand, look a little worn. Maybe they need an oxygen facial? Maybe they do. The «relaxation room» had stains on the carpet, and some of the furniture was frayed. The books were old, no magazines and an old heater running. What? Where am I?
This is a high end establishment with a price menu to match. Refurb the carpets, clean the showers, regrout, retile and step this place up a bit. That is honest feedback from a grounded spa-​going gal — if I am paying that kind of price, I want to feel luxuriated through the process, and the digs here are feeling dated. I actually decided not to take a shower because I felt they looked so icky here, plus there are no beauty products supplied in the changing room. This is a shop that sells lotions, potions and more! Put it on display? Is this not the most missed marketing opportunity ever here?
Also the changing room attendant entered and exited the room no less than 10x in the 10 minutes I was in there trying to get my things together, vet the shower situation (ew) and be on my way. It felt intrusive. I wondered if she thought I might be stealing the empty bottle of low grade lotion they did deem fit for the changing room? Perhaps.
1 – 2 stars on the facilities. Mold in the showers (shakes head). So we average out at a 3, because I must repeat CAROL IS A WONDER WORKER. Go to her.
*Gratuity can be added to credit card.
*120 GBP, 90 minute treatment.

I came in to quickly pick something up and to play with new products. Unfortunately the shop girl kept silently shadowing me (not offering any advice or trying to sell things) which made me feel like a looter. Needless to say a) she didn’t appreciate me in my crappy gym clothes and b) I didn’t buy anything.
Otherwise, big selection of mid– high end make up, beauty and haircare products, do dress nicely for the occasion if you want to be treated like an actual human being.

This is one of my favourite shops! Its like a sweetie shop for people into posh make-​up/​toiletries!!! They have some fab brands here and its not cheap but a great place to come and treat yourself.
So given the above I should have given this place five stars right?! Well I would have but the last few times I have gone in her to make a purchase the shop assistants have each time tried to steer me towards more expensive products!!! The first time I just though it was a recommendation the assistant was making on her knowledge but after the second and third time I just was a bit annoyed that they were ruining my experience there! I mean, all the brands are meant to be handpicked by the Nicky Kinnaird so why do they seem to favour the more expensive brands?
I know they have to make money but this is not the way to go about it — by irritating their customers!