SpaceWays

I’m not the only person that’s gone though this, which is why I want to leave a detailed review. If I could, I wouldn’t even leave 1 star.
To begin, I used SpaceWays because their website advertises the following (inconsistently):
«We deliver to any address within the M25 within 48 hours. Our service hours are Monday to Saturday from 9am to 10pm.» (per FAQ page)
«Get your items back within 24 hours» (per Pricing page)
I had contracted them to store my flat’s belongings for a holiday and move. After I moved to a new flat, I had to wait FIVE weeks to get my belongings back.
I had entrusted this service to return my flat’s belongings after a move, and had spent more than a month living out of a suitcase – and repurchasing items such as kitchenware, bedding, winter clothing (and being without work documents) due to the unavailability of my belongings. Had I known in advance that such a major lapse in timing would occur, I would’ve never subscribed to this service – which in principal sounded like an excellent system.
SpaceWays had said this was because of a student season. Nowhere is a separate timeframe advertised or forewarned. I find this ridiculously deceiving, especially as most paying customers have their entire flats with this service.
This is a timeline of what occurred:
— Return was scheduled in September, rescheduled twice, and finally scheduled nearly a month later for today (15 Oct).
— This was after no prior advisory of delayed return times due to a student season and warehouse issues, although the website advertises a 24-​hr. return.
— After nearly a month of waiting, I was available for the drop-​off today between 11:00 — 13:00.
— I received a call from Samira at about 09:00 that only half of my items would be returned at this time.
— At 12:55, I called SpaceWays to enquire on the status of my drop-​off. I was informed that there was a delay until 16:00. No one had called beforehand to let me know this.
— I had taken time off work to be available for this drop-​off, and had to return to the office. Samira, a customer rep, then suggested that all items be returned for 22 Oct between 11:00 — 13:00, as no earlier times are available.
— The original operations manager that had been dealing with my case, apparently was no longer with SpaceWays.
— I had written to Guy-​Louis de le Vingne, the managing director, about what was happening, and was ignored.
— I had informed SpaceWays that I had a trip out of the country. They attempted to schedule the drop-​off during my trip. I contacted them to cancel this and no one has responded to my pending messages.
— Finally rescheduled for the following week, and the drop-​off arrived an hour late. I again arrived late to work.
The entire experience was outrageous and the majority of support reps were not accommodating or empathetic. The experience was been beyond frustrating and had repeatedly proven to show a lack of organisation, preparation, and communication.
In sum, it was a major loss of finance and time.
SpaceWays refunded the time during the delay and the return charge, but did not agree to refund the approx. £70 that was paid for storage – as a gesture and to partially compensate for the items I had to repurchase. Pierre-​Nicolas, the new operations manager, told me that this was due to «their policy». However, this situation goes way beyond policy and has affected a massive amount of customers.
I had my account erased and will not be doing business with them again. I would perhaps recommend Lovespace (
) as an alternative service.
Heed caution with SpaceWays.

I don’t even wanna put one star for this company.
Same as Nikita, i’ve waited my items for a month.
My delivery was delayed twice!!!
Do not store your items here. U cannot even pick up items yourself.
I am really disappointed to their service!!!
I had to buy lots of things i stored there and i also wasted my time.