St. Pancras Renaissance Hotel London

Walked in for breakfast whilst waiting for a meeting nearby. Dining room is 70% empty but I’m. Told they are «busy» and have a last table for me. The room is so dimly lit I can’t read the menu. Over ten minutes later my coffee hasn’t arrived and the lady next to me has had to complain that her eggs benedict is cold. The food when it arrived was only warm not hot.
Clearly has prétentions to deliver a quality product, certainly the price point suggests this, but they fail to execute miserably.

This was the site of my first high tea in London some time ago and atmosphere surely doesn’t disappoint. Definitely not the cheapest in town (when is high tea really cheap?) but you’ll remember it for some time to come.

Excellent service and interior but not sure if it is worth the price unless you get a deal. Standard sized room was around £300 which was discounted rate, much less than normal price. Breakfast was great but not sure if it’s worth the price.
No executive lounge but you can free evening snack and breakfast.
London is expensive so maybe you can stay just to see what is like.

I have NEVER felt so unwelcome in my life! They shut down the hotel after a ‘special event’ and delay any early checkin. After traveling all night all I wanted was a place to sit and relax to WAIT for my late checkin. When I try to sit in the lobby they come over and put RESERVED signs where I am sitting. I am ALREADY inconvenienced waiting to check in and now this! How TERRIBLY RUDE!!!

This must be one of the best Marriott properties in the world — situated in the historic St. Pancras railway station, you arrive into an opulent and modern yet at the same time classically-​British lobby, where you are offered sweets while you queue for checkin. The rooms are a little aged but very clean and roomy enough for a family of three, with all the comforts you’d expect from Marriott.
Given that my father and I are both Marriott elites, we had a extra-​ordinary experience in the lounge, located off the side of the former ticketing booth of St. Pancras station (now a restaurant and bar). The Chambers Club as they call it was one of the best club experiences I’ve had (evening taking into account the great service in the JW Marriott Beijing, where U.S. Secretary of States give patronage). Helpful waitstaff are always there to pour you tea or wine, and there are different featured wines each day (I believe these rotate roughly each week as I stayed for just over a week and found the wine on my last night to be the same as that on my first). The Club itself also has a beautiful staircase and is very well-​appointed, making it a great environment for getting some work done. A wide selection of cheeses and desserts at night, coupled with a great afternoon tea service and filling full breakfast make the Club honestly one of the best restaurants in London.
I had the opportunity to tour around the hotel on one of my less busy nights there — the entire place is just magnificent and beautiful (a lot of people posted pictures of the grand staircase, which is even better in real life).
This will be my go-​to hotel for London going forwards!

Beautiful hotel in London. Train station is walking distance. Rooms are small and the guest service was poor. The staff need to be more helpful during guest arrivals/​check-​ins.
The Chambers Club is great. Limited access (only for Chambers guest and Platinum members only). Complimentary food & alcohol. Food was excellent and fresh. Great lounge and dining area. Would stay here again!

Wow! This is a great hotel. From the architecture to the design to the main staircase and the staff. My husband and I are having a delightful time. The staff are all very nice and cordial, helpful if you ask about something. All in all its been a wonderful experience. Definitely check this out if you ever come to London :)

Underwhelming and expensive considering the average quality of the rooms and customer service

I LOVE this hotel. Everything you could possibly want (even if you aren’t staying in a suite). This hotel has private tours of the history of St. Pancras. Everything is well thought out and wonderful! Not to mention, it has a Eurostar station for travels. I highly recommend this hotel, and definitely come back!!!

Beautiful hotel with a lot of history. If you are not staying there you should still visit it considering its interiors. The main stairs and booking office are gorgeous. The rooms are clean and comfortable.

GORGEOUS! Absolutely top notch service, but we were Marriott Gold Card members, so maybe that helped:) Breakfast was included everyday which I know was not cheap, and we also could have high tea or happy hour in the bar. We received good suggestions from the concierge, Wifi was free, and it was overall a lovely stay. My only complaint is that we stayed in the annex, not the main hotel, and the hallway had an unpleasant odor.

Monkey made a quick stop in London with his family and was overwhelmingly happy with this gorgeous hotel. Monkey took the Eurostar from Paris and wanted to check into a hotel quickly so he could visit London. The hotel is located a short taxi ride from Parliament and Buckingham Palace. The rooms are quite modern and appropriate size. The restaurants located within the hotel such as The Booking Office are exceptional with high quality dishes. The Spa has a small but wonderful pool. The service is wonderful. This hotel is so extraordinary it has its own art collection, imagine that! If you are visiting London consider St Pancras Hotel.

Disappointed.
I was looking forward to this crazy looking (in a good way) hotel, but I was hugely disappointed with everything that they had to offer.
I don’t even know where to start, but let’s see, why don’t I start with their high f***ing tea. It was laughable.
Their high tea can be «enjoyed» in the lobby and the area seems very inviting but it’s an illusion. For some reason they make it complicated. You have to have a reservation, and if you don’t, they take a while to prep the table, and have to check if they have enough food (when it’s not even busy.) How much do they or don’t they prepare? For the caliber of such hotel, the fact that they had to tell us they might not have any food was ridiculous.
Anyway, after they sat us down and reviewing the menu, we (party of 2) decided to order one high tea set and 1 extra black tea. Mind you, the high tea set is like 35 pound or something, so not cheap, but whatever, I was in the mood for something British.
Shortly after we placed the order, a very polite young girl brought our tea + the set. She placed the saucer, teacup, napkin etc… very cute performance. But then when she poured the tea, it seemed very washy. I contemplated for a moment, thought maybe the tea needs a few minutes to brew, but I am no tea expert and was reluctant to disrupt her. As we continued to watch her pour in silence, she asked if we wanted to add milk. We said yes. After she added the milk, instead of the tea turning into a nice creamy burgundy «colour,» it became 90% white. I wanted to believe that this pretty little British girl knew what she was doing, but no, the tea tasted just as it looked; lukewarm water diluted with milk. Ugh.
So bad start, but we though maybe the cakes and the sandwiches might be good. WRONG. I know England in general has a bad rep for food, but I heard it was getting better. Obviously this hotel kept this part of tradition and further decided to F up the tea.
But I didn’t want to be bitter, so we moved on. We still had to try their restaurant, bar, and the gym!
Next morning we went to their breakfast buffet. We bought 2 morning worth of breakfast the day before when checked in, but as the host flipped through pages of their guest list (kinda antiquated), our names weren’t there. So we waited again.
The food was presented nicely, but taste was blah. Or should I say British. Service was good on day 1, but day 2 was slow, and the waiter proceeded to charge me extra for having Americano when I just said yes when they asked if I wanted coffee. (regular coffee is included in the breakfast.) Sneaky!
So at this point I am no longer happy staying here. Did I mention their hallway smells of mold? I guess they can’t help it with the humidity in the summer, but you know… I signed up for a 5 star hotel for a reason.
Another thing that pissed me off was that the bar is not consistent. One night we had a really nice perfectly made Irish coffee. Then the 2^nd night was bad, then the 3^rd was even worse we could not drink them. Of course we paid for all of them which were roughly 15 pound/​drink or so.
We stayed here for 5 nights. I couldn’t be happier when we checked out, but of course they continued to spoil my trip till the very end. They charged me 2x for using the Wifi. First of all, it’s freaking 2015. Internet use should be a breeze. Not here of course. During the stay, It got to the point where I had to speak with an IT guy bc I could no longer connect to the internet. Motel 6 probably has better connection than this place. They should really catch up with the rest of the world and study what a 5 star hotel is.
The gym was ok. It’s a maze to go there and very tiny, but you can get by.
My 2 stars go to the Irish coffee that we had the 1^st night, and their shower with good water pressure.

This is an absolutely gorgeous hotel and you can definitely tell that it used to be a train terminal because the architecture and high ceilings. The staff is very friendly and if you stay in the newer part of the hotel, the rooms are everything that you would need. If you are considering staying here, don’t expect the quintessential British charm… the rooms are quite modern and definitely fit the Marriott stereotype. Secondly, it is not the best location and will take a good 20 – 30 minutes in a cab to get to Buckingham, Trafalgar or Harrods, but if you are looking to stay close to Kings Cross or St. Pancras station, you can’t beat it.

We chose this hotel strictly out of convenience and we were pleasantly surprised. The building in itself is beautiful and literally INSIDE the train terminal! The rooms were pretty standard, I wouldn’t say they had any frills, but definitely the customary middle of the road Marriott property. (although, I think, it’s listed as a luxury property… and I wouldn’t go so far to say that.) The breakfast was complimentary for us because of my husband’s Marriott elite status but I wouldn’t say it was anything to write home about. Service was a little slow, food was a little bland — but — all in all, we were just passing through and this hotel provided what we needed. One AWESOME feature of this hotel is that they have a ‘charging bar’ in the guest rooms with every kind of outlet from any country you could possible be visiting from… so cheers to that!

This is my new favorite hotel in London. Well, it’s not Mayfair area which I am very familiar with, and if you walk for a few blocks, you would still see some ‘interesting’ neighborhood, but the access to anywhere in London (and other cities) via tube or railways cannot be beat.
I would have to comment on their Chambers Club. You can have nice breakfast, afternoon tea with variety of fresh snacks, evening cocktails/​appetizers, etc throughout a day in nice/​quiet setting. Unlike other Marriott executive lounges, the access is more limited (Chambers guests and Platinum members only), so it does not get packed even during peak breakfast hours. The attendants are very professional and friendly — they will come and introduce themselves, and they address you with your name next time you are back in the lounge.
You should definitely try their historic tour (complimentary for inhouse guests) if it’s your first visit. The guide walks you throughout the building, explains the history, etc.

This place was just awesome! Nicest hotel we’ve ever stayed at. When you walk in there’s lovely English people greeting you with blue Bön Bons that were so tasty! The spa downstairs was real nice with a pool and steam room that smelt like citrus or lavender. Great place to spoil yourself.

This hotel was truly amazing. It is absolutely stunning, and very comfortable.
The location is perfect for getting anywhere in the city, and it a meeting spot for many travel groups. It is connected to the train and under ground transportation, so traveling by public transportation is simple!
We went to another hotel for the other half of our stay, that had a bigger room (actually a bedroom, living room and kitchenette) in a more central location, but I really wished everyday that I was back at this hotel.
The beds were amazing, and everything was clean and up to highest standards.
They even had adapters so you can use your hair tools, such as my straightener, which did not work with the US adapter I brought along. At the other hotel, I had to go without using my hair straightener.
The very only thing that I could complain about was the coffee. One — coffee is just different in Europe than it is in the US, so it was not what I was accustomed to. Two — if you ordered coffee in the lobby, it was very expensive. Three — coffee in the room was instant and not good. Yet, just a few steps away, outside the incredible library was a great coffee shop. So, really nothing to complain about at all!

Une expérience parfaite.
Hôtel de la gare St Pancras, c’est évidemment extrêmement pratique quand vous arrivez/​repartez en Eurostar…
C’est magnifiquement restauré (dans chaque chambre, un bel ouvrage vous présente les étapes de la réhabilitation du bâtiment), dans le respect de l’histoire du lieu sans être servilement attaché au passé.
Gravissez le grand escalier (c’est ici même qu’a été filmé le clip Wannabe des Spice Girls, si si!), flânez dans les couloirs où trônent de grands portraits de domestiques tout droit sortis de Downton Abbey, offrez-​vous un cocktail au bar (l’ancienne salle des guichets), imprégnez-​vous de l’atmosphère feutrée mais pas guindée de cet hôtel luxueux qui vous donne l’impression d’être chez vous.
Le spa est également un modèle d’élégance et de confort luxueux sans clinquant avec sa piscine victorienne et ses vestiaires impeccables.
Evidemment, le service est irréprochable; s’il pleut, n’hésitez pas à demander un parapluie à l’accueil, service bagagerie, literie de rêve…
A défaut de passer la nuit dans ce décor digne d’Harry Potter, passez y prendre un thé et un scone ou un cocktail au bar et glissez-​vous dans la peau d’un/e aristocrate british de l’époque victorienne!

Amazing
This is one of the best hotels I have ever stayed in. Now I am slightly biased as I work for the company and got a preferential rate — still not cheap. But I am normally overly critical of hotels, and this one was pretty much faultless.
Firstly, it’s in an amazing location, a stone’s throw from Kings Cross and attached to St Pancras, you can get to the hotel from both without having to step outside. So you can pretty much get to any central part of London within 15 minutes.
The building is incredibly dramatic, and if you walk in the front door, like we did, the first impression is breath taking. They have a Grand Staircase where they filmed the first ever Spice Girls video, and also a scene from one of the original Batman films (I think Batman Returns, but don’t quote me on that) and it is beautiful — it leads up to their suites. The most impressive is a three bedroom suite with the largest living room you have ever seen — and an amazing modern painting of the Queen.
Had a standard room, which was spacious enough, though the bath tub was maybe a little small — no big deal as you don’t go to London to have a bath now do you? The beds are incredible, but don’t expect much of a view — this is central London after all!
Large reception area which was very busy for afternoon tea and business meetings. The Ticket Office is their main restaurant, which is more like a large bar, and they serve 3 meals a day in here — average London prices and attentive service, its very busy at weekend nights — and popular among the Friday ‘after work’ crowd — no dress code so all comers welcome.
We had access to the Chambers Club, which is their executive Lounge, so we had breakfast there and also took advantage of the complimentary coffee and drinks service throughout the day — it’s a lovely place to relax, so if you can afford it, pay for the upgrade and you can justify the cost with a few glasses of wine and canapés before heading out each day
Service was attentive, efficient and personalised for most interactions — and for me that’s the most important thing!

This is a really nice hotel and they know how to treat a Marriott Platinum right. I can see why it was selected as the top hotel in London in 2011. The building itself is gorgeous and the location is very convenient. We came back to London after a trip to Paris via the EuroStar and checked right into the hotel. This hotel also has these blueberry candies in jars that are at the front desk counters. They can be very addictive. ;-)
The Gentlemen’s Club has very decent selection for breakfast, afternoon snack, and late night snacks. The staff working there is also very professional.
Also major props on the concierge service of this hotel. We requested tickets for the hop-​on hop-​off bus tour when we checked in, and that was taken care for us right away. Later, my mom and I wanted to see a show and the concierge staff gave us suggestions and then got us killer seats for the night after we picked the show. The staff also recommended a restaurant for before the show, made the reservation for us, and printed out maps for us. My only complaint is that the map printed out was not oriented to North and we got lost for thirty minutes trying to find the restaurant. Nevertheless, we made the show so it was all good.
I would definitely recommend this hotel if you are ever in London.

Un passage éclair dans cet hôtel cette semaine m’a époustouflé. Le lobby, le bar et restaurant sont d’une beauté unique. Je suis restée en admiration devant ce lieu qui est simplement dingue. Il faut y aller né serait ce que pour prendre un verre !!
Les chambres sont très spacieuses, les lits incroyablement confortables: ce sont apparemment les mêmes que le lit de la Reine Elizabeth!!.
Une partie historique de l’hotel est à visiter, notamment les escaliers qui ont été lieu de nombreux tournages, comme Harry Potter!
Le fait que l’Eurostar soit en dessous est un plus ++, surtout quand il s’agit de prendre le 1er train le matin…

Un soir, après dîner alors que nous n’avons pas envie de rejoindre nos pénates à l’heure des gallinacés, nous décidons d’aller boire un dernier verre dans ce splendide hôtel qui en jette grave quand on passé dans la rue…
Donc de cet hôtel je n’ai testé que le bar. Mais nous l’avons correctement testé ! Déjà il faut noter que le vin blanc y est bon, ce qui est assez rare à Londres pour être souligné !
Le choix de bière est conséquent mais comme je n’en bois pas une goutte je né pourrais pas développer d’avantage la partie mousse de la soirée.
Petits pop corn salés pour accompagner ces verres (3 ou 4 tournées), forts sympathiques et bienvenus.
Le décor de cathédrale du bar nous a occupé pendant un long moment. Entre esprit gothique et baroque, on né sait pas toujours différencier ce qui date de l’an pèbre de ce qui est plus récent (à moins que ce fût l’alcool qui brouillât nos idées). On sent les siècles, qui du haut de cette immense plafond nous contemplent, mais on est à la fois cosy dans ces charmantes et chaleureuses banquettes, ces lumières indirectes douces… Boire un dernier verre dans un grand hôtel s’est avéré être vraiment marrant, d’autant qu’un jeune homme à quelques tables de nous avait perdu une bague: pendant 15 minutes les serveurs ont soulevé toutes les banquettes, déplacé les tables munis de lampes torches… pour finalement la retrouver à nos pieds ! Oups ! Et le client était ravi de l’avoir récupérée !