Nationwide Building Society

Financial institutions have had a rough ride on the press of late and for most it’s well deserved. Thankfully Nationwide realise that people want to talk to real people and not some dodgy call centre in Mumbai, so i really like the fact that you can pop in and more often that not get to speak to some straight away.
Have moved my main bank account over to nationwide as they are one of the only ones who pay credit interest on a current account!
Yes it’s great to be able to manage your account on-​line but its nice to know that you can go into branch when passing and speak to someone who’s pleasant and willing to help.

All banks/​Building society are Bad in my opinion!
Been with Nationwide for years, used my Flex account card when in Europe as they made no charge, now they have decided to charge, so I will not be using them any more.
Staff are friendly at this branch, but too many rules and ways to charge you more and more for less and less services
Stay clear, but no idea who to recommend as they are all as bad!

This Nationwide is a nice and new looking branch inside. There’s the standard couple of self-​service machines and a relatively fast moving queue if counter services is what you need.
I’ve banked with Nationwide for a good few years now and I’ve always found them to be simple and hassle-​free. Generally a good bank, and this branch is clean and new. Not at all unpleasant.

Like most banks and building societies nowadays, you do everything on a machine. If you’re unsure about something you can queue up to see a member of staff who will guide you to the correct machine. There’s nothing wrong with that, and I like the way you can pay cheques in at the machine and get a little printout with a picture of the cheque on, but sometimes you do need to speak to a real life person.
This was the case a couple of weeks ago, when I required a statement with my address on for a job I was applying for. I had changed my address online the day before and went into this branch wondering if they could print out a statement for me. The woman I spoke to was really helpful, although it seemed like she was fairly new to the job as she had to consult her colleague on a couple of occasions. In the end, I still had to go into the branch the next day and order a statement on the machine (once my address had updated) but the woman went out of her way to print me out a change of address form and photocopy it so I could hand a copy in at my interview. To say that the whole situation was completely my own fault — I should have changed my address from my parents’ address about 6 years ago and I should have sorted out a bank statement more than a day before my interview — the staff were really helpful and professional.