SS20 Skate And Snowboard Shop

Best Skate shop I have ever been in. They are always helpful and genuinely help when your trying to make decisions about what to buy. I understand some people will always have a bad experience and anomalies happen, while not placing absolute blame on the customer who did not keep a receipt i wish to put forward my experience.
Over the many years that i have been shopping there i have had two incidents that come to mind of purchases failing on me. A pair of snowboard boots that i wore for 4 weeks riding then had the heel fall away from the rest of the boot, I didn’t have the receipt but did have a Credit Card statement, they replaced them there and then with the latest model and i went on my merry way.
The second incident was surrounding a pair of Bond snowboard pants that ripped on a seam and when returning (with the receipt) they were replaced with next years model. They then ripped in the same place again so we returned them again and this time Bond was gone and no longer trading (possibly due to the quality of garments?) yet SS20 still honored the purchase and let us pick up another pair of equivalent value from another manufacturer.
Felt i needed to put a review down to try and reflect how the snowboard and skate community feel about this great skater/​snowboarder owned shop is run and that hopefully the bad incident from a couple of years ago as mentioned by Greg-​OX4 was an isolated incident of poor attitude by a previous member of staff in a difficult situation?