Double Barrel

First ever visit last night (7 Jan 16) for a birthday meal (12 of us in total): in short it was a comedy of errors;
— an hour and 15 for food to arrive despite pre-​ordering days in advance
— incorrect food orders brought out and returned to the kitchen
— MULTIPLE chicken dishes returned for being under cooked!!!
— by the time the last meals were brought out, the first people had finished their’s
— sauces for the steaks were brought out last — after meals were finished
— onion rings were undercooked
— deserts (offered as hot) were brought out cold twice
— chased us out the door for failing to pay the full bill when additional steaks had been added incorrectly by staff
In short, avoid at all costs unless you just want to see how wrong a restaurant can get service; in which case, you’ll love it. Shocker of an experience and nobody from our party will be returning!

20 minutes to get served for drinks. Half the drinks had run out. An hour and 20 minute wait in a half empty restaurant for food. No manager or supervisor. Staff were very apologetic but could not authorise a refund and was asked to fill out a form when I said we needed to leave. Kitchen manager refused to come out to talk me. Refused to get manager on the phone. Ended up waiting for food as didn’t have enough money to go any pay again elsewhere without a refund. Food finally came. 3 hairs in my salad. No one checked if food was ok. No one around to tell as all running round like headless chickens. All customers in restaurant were complaining. The poor servers and bar staff were doing their best but not enough of them, heard one of the staff saying only one cook in kitchen. All other customers couldn’t believe that we couldn’t get a refund. Such a shame as could be such a good restaurant if they could get the staffing and management right. No offer of bread or free drinks to out us on as they ‘weren’t authorised’ to do so. Never again!