B&Q

Poor customer service
Was given wrong information from the store and customer services.
Do not care about it’s customers and made a complaint to head office

This B&Q store is massive. It is brilliant for getting all your DIY stuff. There are plenty of staff to help you and they stand out in their orange tops! They have stations to help you with the different areas of your house (kitchen, bathroom, painting etc) so if you need help you know where to go.
Staff seem friendly and they are happy to cut wood etc down so it fits in your car.
The outside area has all your garden needs, decking, plants, lawn mowers. the list could go on.
There is an on-​site café which serves cakes, drinks, sandwiches etc. Its is not very big but I have never had any trouble getting a seat.
Massive car park outside, which I can never imagine being full up.
Be prepared to be in here a long time, especially if you are going along with a man!

My favourite DIY store. It’s Huge! Sells absolutely everything you need for the home and has a great christmas shop within. The staff are absolutely brilliant and lots of them. I don’t bother with the other DIY stores. Big car park. Café inside. Wear your walking shoes — one member of staff told me it was over ¼ mile long.

A great DIY store with everything you could need all under one roof from DIY tools Turf for your garden or wallpaper and paint! I have used B&Q for everything whilst decorating my house! The staff are always really good and will help with anything! We gave one member of staff our measurments for decking and he worked out everything we needed which took a good 20 mins but he was really happy to help us!

B&Q have recently opened a new store in Swindon. It is on Great Western Way, so is easy enough to get to. There is lots of free parking. It is a huge great warehouse selling everything that you need for DIY. The staff are always on hand to help with enquiries or to point you in the right direction to find what you need. They also sell lots of stuff for the garden too.
They have lots of different sized trolleys, in case you want to buy something like long pieces of wood that are awkward to fit in a normal trolley.
Sometimes it can be a bit frustrating to find that there are long queues at the checkouts.
B & Q do some own label goods that are good value.