Europcar Uk

Utter crooks. I booked a ‘deal’ with EuRopcar for a trip to the UK for $ 170. When I arrived the pickup service was terrible, but beyond that, they hit me with a ton of hidden charges, ending up in the rental costing nearly $ 600. A week after returning the car, fueled and undamaged, they hit me with a bill for $ 440 — no explanation, no reasoning — They haven;t responded to any requests for information or help. When you google them online — you see this is common scam with them. AVOID — there are plenty of other Car rental companies, use anyone other than these crooks.

I should have known this was going to be a bad experience when I first hired the car, but having used Europcar extensively over the past few years for both my business and personal car hires I gave them the benefit of the doubt. First off the sales agent, who continually bad mouthed other customers (1^st red flag) continued to try to upsell me on insurance, which is covered by my credit card. She repeatedly told me I would responsible for any and all damage to the vehicle and stated that my credit card coverage would have too many exemptions and that I really needed the coverage Europcar provided.
I declined, since I am familiar with my insurance coverage as I rent a lot of vehicles.
When I turned in the car she stated, «I remember you» and then proceeded to tell me there was damage to the vehicle. Having used the car very little during my hire period I asked to see the damage. There were three minor paint chips on the front fender, each within the company’s printed guidelines of acceptable road wear. I pointed this out and referenced the published standards, where it says this is acceptable road wear. «You should have taken the insurance.» she told me, and then said that she didn’t want to have to charge me 1000 GBP (For three minor scratches!!!) and would give me a break by charging only 250 GBP! Yeah, for acceptable wear that can be corrected with three dabs of touch-​up paint.
I recommend avoiding this location. I’ve rented for numerous other Europcar locations and have never had a problem. The personnel at this location have no concept of customer service and seem to be running a scam. Maybe they’re incentivized to push the insurance, I don’t know but I won’t be returning.