Westex Connect Internet

Sadly, A company that once cared about their customers and service appears to have changed its direction. We have had a slow and intermittant connection for months, with no customer support. Calls to customer support result in a no help at all. The entire customer base in our area is complaining and sharing stories on facebook, while this company remains completely silent. Most of us have been completely without service for more than a week. Our requests for bills to be discounted resulted in a flat refusal from the company. We have heard the same from other users. Ignore your customers long enough and they will stop bugging you. My advice is find an alternative, these folks just don’t care about anything other than whether or not you pay your bill. — 5 + year former customer. ps — sort the reviews by date…

really slow customer service. and even slower connect speeds. if this is all you have in the country its pretty sad.

We were not able to get internet worth a darn where we live. We do not live that far out of town, but nobody was able to provide service because we were just over the edge of their coverage area. This company was not only able to get us hooked up, but they were very helpful in researching our location to make sure they covered our area! Our service is awesome! Our kids watch Netflix all the time and at the same time on 2 different devises and we are still able to work on the computer with NO LAG TIME! Absolutely PERFECT service!

Ok, here is my story. I had Clear out here in the country. No steady signal took me to hot spots from my phone. But, with hot spots you can use up data and get slowed down. Switched to Dish Net. BAD! After 60 days they took their equipment home, could not make their system work. Now comes WesTex Connect. Showed on time, worked placement to make wife happy. Stayed with me till all units, computers were up and running! It is super fast, just loaded my college course online for Wednesday and it was quick, and painless. Very nice folks, great installers. Very Happy Camper here! 5 Stars!

Zero stars– is my rating for this company!
I have tried for a week to initiate internet service connection with this company in Abilene, TX. They answer their phone with a nonchalant tone (almost like a skit from SNL). They never return calls.
All I want is internet! Is there a secret handshake I need, to get in the door to get service? I am not from TX. Is this the problem? Should I call with a TX accent? All the other companies in Abllene who offer any internet assistance to the more remote (Lake Fort Phantom) area I live – are slower than a car without wheels! I can’t watch more than 2 youtube videos/​day at my home. I can’t take my online courses that are in ‘real time,’ because of the connection I’ve had for the past year. I even offered to bake them a cake – if they’d just call me back! And, I want the supreme package! What gives?! Any suggestions on how to achieve success with their customer service?
Anyone else experiencing the twilight zone when approaching this company?

Great Service. They were even able to get service to my place out at the lake and even helped me with my computer. Awesome support!