Acton Orthodontic Associates

Poor communication. Will not bill your insurance unless you are an «established patient» which involves the client paying for initial services out of pocket. They do not communicate this until you are in the chair about to have procedure done. Unprofessional: Continued asking my child if she was sure she didn’t want the procedure after I had said we could not afford to pay cash for it. Tried using scare tactics on us that something terrible will happen to her teeth if they don’t make her a custom retainer. Will not bring my family back here.

Dr. Santoro and her staff are caring, compassionate and patient centered in their practice of orthodontics. Dr. Santoro was refreshingly honest and realistic in her evaluation of my teeth crowding issue (I am an adult who wore braces as a teenager) and developed a plan using the latest research and her own personal knowledge of the treatment options. Where many practicioners may have pushed me towards Invisalign (more money for them), she recommended that I will have better results and spend less money going the traditional wire and brackets route. The new toothcolored components make them very unobtrusive and fairly invisible to most people. The care taken by the staff at each of my appts. has matched that of Dr. Santoro.
Finally, may I say to the mother who was in the office yesterday with her daughter for an emergency (new braces causing daughter discomfort), I don’t know what you were thinking, treating the staff and Dr. Santoro with such disdain and rudeness… they were being very kind and accommodating to you and your daughter. I don’t know how they were able to maintain their composure when you started accusing them of giving you an «attitude». Take a look in the mirror, get a grip and set a better example for your daughter. There is far too much anger and disrespect in the world, we can choose to respond with positive energy or continue to perpetuate the negative.