Pure Seasons

The $ 89 dollar quote from the coupons only covers 2 guys cleaning a few vents with a shopvac that I could have done myself. To clean the intake, it will take $ 179. To sanitize another $ 249 which is after they told me they found mold in the intake vents. They basically spray something into the intakes and let the the system flow it to all vents. Vents were not sealed when they are cleaning and dust is flying around in my house. The price comes with one year warranty, and they said they will return next year to clean again. At the moment, I am not sure whether I will call them back again to have dust flying around in my house. Great… now I need to explain to my wife how I got scammed.

Please please please please dont use these people. They are scammers. I am filing claims with my credit card, the attorney general, and the BBB. I’m pissed! Same case as everyone else on here. $ 753 later after having one of those $ 89 coupons. Grrrrr

Total scam artists… There is a reason why none of the reviews are good for this company.
I would love to give them a zero, but there was no option on doing that! We called this company to clean our entire house air ducts.
1) The time the gave us was between the hours of 12 – 3, they did not show up till 5:30pm.
2) They started cleaning the vents and started to tell me we had mold in the air ducts and that they would do it for us anyways.
3) the vents were not placed in properly after they took them out and now my 20 month old takes them off and puts his entire hand in them. They shape metal has cut his hands!!!
Also they didn’t place the vents back properly and the furniture was not placed back!
4) They told us that it would take a minimum of three hours, it only took them one hour total
5.) They had a 20% coupon in the mailer for pregnant women, they did not honor it and stated that we did not qualify for the coupon (did not give us a reason, my wife is pregnant).
I would not recommend this company at all means. They are totally worthless and the price they quoted us was $ 179 for the whole house vent cleaning and the bill ended up being $ 895!!! We called about this matter five times to get it resolved and each time they would tell us that they would not credit us back since the service was done. Each time I called they (Alex) would say they will look into and call me back; which they never did! We had to call back and ask them the status of the complaint and they would put us on hold for 30 – 45 minutes and then tell us it was being looked at it and then hang up.
Please do not use the company!!! I hope no one ever uses this horrible horrible company.

Same story as most posts below. The guys arrived late and my mailer coupon for $ 89 essentially was a scam. Upon cleaning some vents they me mentioned it will be another 50 to clean the main duct and then another 199 for deodorizing and sanitation. So I went from 89 to over 300. I argued back to get the 50 off the main duct and after having them call their manager we got the total bill with deodorization /​cleaning for 199. So I really question their bills, their ethical integrity, and was terribly shocked at their wet shoes on hardwood, smoke smelled clothing, and lack of care with their machines for hardwood and carpets. Terrible experience but if you do get screwed over with them — argue back and you can save money. Horrible overall and very unprofessional

If i could give no star i would. The worse service ever. I got a coupon in the mail and call them to clean the vent. I picked the $ 69 options. This option was the Brushing $ 69 which include —
Unlimited vents up to a single furnace. Open & vacuum, brush, agitate & deodorize each duct under negative pressure. First, the guy off the bad told me, we won’t deodorize your vent as your house already smell good… then he said, i highly recommend you clean all your return and we will do this for an amazing deal. only $ 179. I was like, no i’m good i just need the basic for $ 69 .
So, i think if you don’t purchase more options with them, they do a crappy job. they were in and out the house in less than 15 minutes. they did not even open all the vents… when i asked they were like — they are all from the same pipes so we are good. Then they walk all over my carpet with their dirty shoes… they brush these vents and all the dust that fall down are left behind.
the funny part now… time to clean the dryer vent — well, they did not even have a ladder to climb and reach the outside vent… now i have 2 vent and they did not even know which one is which… they were arguing among themselves and finally open 1 vent and put the brush in and out in less than 30 seconds.
talking about negative pressure… i ask the guy, why you did not use the negative pressure… «Well sir, some house we do and some we don’t, we are the professional and we see that it is not needed in your place» — WTH!!!
anyway, these guys are JOKES. if you don’t want to waste your money and time go somewhere else. i wish i would read Unilocal review before i call them.

Don’t be scammed by the $ 69 coupon. Once they get all their machines hooked up they tell you it’s going to be $ 299 for a cleaning and then another $ 599 for a «treatment» that has a 3 year warranty. Yea that’s right, over a grand for clean air ducts. They show up with one big vacuum in addition to a shop vac and a brush on a cordless drill. You can do this yourself!

Terrible experience! This is more like a scam than a bad service. I hired their services despite the fact that many have advised me not to !! I regret now but is to late. They came and of course they said that the return has to be cleaned and you must pay extra for that. There were 2 people that did not give a penny for you house they did not use the camera to show what you have inside the ducts. Anyway after finishing the job, I took some photos inside the ducts and show to them but they said that’s all they can do. There was a lot of dust and dead spiders. I called the office and they sent someone else after 2 months but the same bad service.

CS A company called me, but they used a different name. They said they would clean all ducts no matter how many we have, but the returns would cost extra.
I agreed and made an appointment for the next day. I understood that what was promised was t. My sister talked to them first and believed the deal was what I believed. So they arrived and took several vent covers off and look at the humidifier. They tried to tell us that the vents needed to be brushed, the return needed to be cleaned out, and that the vents had mold in them so they needed to use chemicals too. The price suddenly went from $ 40 to over $ 600!
The guys did not clean each vent one at a time, they hooked up a big vacuum hose to one vent near the door. That was all that they were going to do. My sister went to a vent on the other side of the house and could tell it wasn’t doing anything. We made them stop and leave and didn’t pay them for anything. And the workers never put the vent covers back on.
One last note. When they originally called us, the called the home number which does not have caller ID. I gave them my cell phone number to call and let me know they were on the way. Of course my cell phone has caller ID. What is strange, and I missed the clue, was every call from them had a RESTRICTED phone number. The office called and the guys that were going to do the work called all with restricted number. What business does that? We asked the workers for the office phone number. The man that answered talked for a while, evaded our questions then hung up on my sister. Oh, the workers had tees shirts on with the company name on them. My sister wanted to call Pure Seasons and speak to management. I found their number by searching the web. My sister called the company. The gentleman that answered and denied calling us. He also stated that anyone could have had those tee shirts made. My sister asked to speak to management. We were told that the owners were out of the country. How convenient! In the end they did nothing for us but waste our time and lie to us! I fear how many people get scammed by Pure Seasons!
The stupid thing thing i did was not checking into the Pure Seasons BEFORE I let them in my home.
Please don’t be conned by these people!
CS

Utterly TERRIBLE service! Received a coupon in the mail for this company and gave it a shot. They had specials and an extra 20% off for expectant moms which helped me make the decision to choose their company.
When booking the appointment I made sure to confirm my coupon and that I was expecting I also questioned the «free» components of the package, because I was particularly interested in getting my dryer vent cleaned.
When they came out the technician Amir REFUSED to provide the services clearly included from the coupon. I don’t think he could read! I had to call their 800 number to get them to contact Amir so that he would do his job correctly! Of course he tried to sell us on more packages at that point.
Then he refused to honor the extra 20% because the specials already included 20% off! ARE YOU KIDDING ME ?! AGAIN CAN HE READ? When I called in for the second time to complain about this, they said it had not been noted on my account that I was expecting even though I told the girl I made my appointment with that I was. When I asked to speak to a manager I was told I needed to wait 48hours for a call back.
NEVER USING THIS CRAP COMPANY AGAIN!