Sudsational

I’ve been coming here for a while to get my Porsche Boxster washed and for the most part they have done a good job except for today. I take exceptional care of my car, and this morning I left with the intention to get it washed at my usual place after I got out of class. When I popped the hood this morning it was scratch free. I got my car washed and there are two scratches on my hood. I didn’t notice till I get home. I take the car back to the place to show them telling them it was my mistake I should’ve checked the car before leaving but this clearly happened while one of the machines was being used to spray the car down. It could’ve accidentally gotten too close to the car and done this, they refuse to accept their mistake. They just kept saying it couldn’t have happened, it must be my fault. How can I make two scratches on my hood? At least admit to your mistake. They clearly lost all business from me.

Don’t bother going to this place.
They do a mediocre at best job and their customer service leaves a lot to be desired.
Here’s the story. I call for an appointment on Saturday, they tell me to go ahead and come in. I show up and they denied the whole thing and said they don’t do appointments on Saturdays. I even get the guy who talked to me to admit it was him who I spoke to, but still refuses to acknowledge the appointment. I finally give up and just brought it in the following Friday and the job they did was not all that great, I saw a lot of spots that seemed to be ignored. I could have done this myself and saved the money… it would have been OK if they were cheap, but they certainly aren’t.

This place is awesome ! I have been going to this place couple of years now, and I have to say never had bad experience. Now one should take note that this is a hand car wash. Not your typical Turtle Wax or gas station wash and go place. So it takes time. The price is pretty comparative for equal service elsewhere. But they do a very thorough wash. There will always be line, plus a lot of dealerships will use them for their service also. Typical amount of time is about an hour. But you will not be disappointed.

If you want your car really cleaned well, this is the place to go.
They do an outstanding job on the inside and outside (also the trunk)
The only drawback is it can take a while if there are cars ahead of you. Plan on an hour if that’s the case. You can have coffee and watch tv in their waiting room.
Bottom line: These guys do an excellent job cleaning and drying every nook and cranny of your car. Mine is precious to me and I will not go just anyplace. I go here. Tip ‘em well.