Although the new digs make this one of the best McDonalds on the inside, some of the management personnel there really don’t add to the atmosphere. Some are really negative with customers and their own employees. This last time, I had my first food complaint ever. I complained that the fries were overcooked, and tasted horrible. They replaced it with another bag of equally overcooked ones.(Change the oil?!? Pay attention to the chimes?!?) In a conversation I overheard, the manager shrugged his shoulders and apparently decided it was the customer’s problem, when he discussed it with his employee. But this seems typical of the managers that seem to survive at this particular McDonald’s. The short woman that was on earlier in the week(who I believe is the overall manager), berated an employee if front of the customers in line and within earshot of everyone at the counter. Although in general, this is one of the better McDonald’s around, they sure have gone downhill recently. Maybe the managers need better training or maybe the owner should solicit anonymous employee feedback. Most of the good managers seem to have migrated over to other businesses in that particular mall area. By the way, had a horrible stomach problem when I got home, which is why I decided to write this review — something that I hardly ever do.
William C.
Place rating: 4 Agawam, MA
For a McDonalds this is one of the better I have been to. Since they rebuilt the place from the ground up that is.
Matthew M.
Place rating: 3 Agawam, MA
What can I say? It’s a McDonalds… no different from the thousands upon thousands of other McDonalds all over the world. They serve mystery-meat burgers that everybody makes fun of and complains about, yet get back into line for three more. They serve french fries that if you hit it just right when a new batch comes up, they’ll be warm and salty rather than soggy and dead. They serve fruit and walnut salads which one has to wonder what their shelf-life is and if that shelf life date has expired… yet we contently munch away on them. They serve food in boxes for little kids, and bitter coffee for adults. During lunch hour, the drive through lines are busy, and after school kids make out in their cars in the parking lot. It’s a McDonalds… does the job it was intended to do. …But how the world would cry if «Mickey-D’s» went away.