Kathy’s Alterations

Customer service is horrible. I go in to see if I can get my pants alerted out of the 3 employees there nobody knew what I was talking about. They were so confused I wanted my pants altered. Huh? This is a alterations business I thought? My question to employees what’s there to be confused about. Then I was informed I have to make appt to get pants altered. That would of been nice to know before going in today. When I called ahead nobody informed me of that. Not wasting my time coming back. Just lost a customer due to poor customer service. I’d rather bring my business somewhere else that wants it. Which is a shame because I’m all about supporting small local businesses.

I’m glad I found her through Unilocal!I needed a bridesmaids dress altered, even though it was ordered to be custom fit. As soon as I tried it on, Kathy knew exactly what needed to be adjusted. She pinned me within seconds and it wasn’t too pricey either.

Figured I’d be wearing my ill fitting suit again for an upcoming wedding. While browsing at a thrift store I found a much higher quality suit that fit perfectly in every way, except the pants were too long. I almost didn’t buy it because I figured there was no way I could get the pants hemmed in the two days I had before leaving for the wedding. Kathy worked me into her busy schedule and got the job done!
The pants were ready on time, looked great, and the price was reasonable! That’s how small businesses build a happy customer base!

I cannot say enough good things about Kathy’s Alterations. The work is second to none, and Kathy goes above and beyond to deliver. Let me give you my most recent experience…
I referee High School football weeknights and weekends. I took my only pair of football pants into Kathy for some alterations and was scheduled to pick them up Friday morning before my game that evening. Well, as it turned out, Thursday morning I was assigned a last minute JV game for that evening and of course I needed my pants. Kathy was not in the office, nor were my pants, but I was assured a message would be passed along and Kathy would contact me. No longer than 30 mins passed when I got a phone call from Kathy who assured me I would have my pants no later than 4pm. Kathy drove half way across Phoenix to pick up my pants and bring them back to Ahwatukee for me to pick up an entire day before I was scheduled to. Not once did she seem irritated or annoyed with me. She made me feel like family. Reasons like this are exactly why I will continue taking all of my alteration needs to Kathy, and why you should too!

Kathy is wonderful. She did my Sons ROTC uniform for Maricopa high & then re did it since he told her the wrong positions of things, lol! Wonderful work & very friendly. Affordable too! Love her!

I have used a few people for alterations over the past couple years and after just one stop I’ll be returning to Kathy. She was easy to work with and spent the time to make sure I would be happy with the work. Also, I always love to support local businesses and all the work is done in house. The description says wedding focus, but there was no problem to take smaller jobs either. I’ll be bringing suits, pants, jeans and shirts here from now on.

Kathy is AWESOME!
I had 2 pairs of pants that needed serious hem work.
She gave me completion date of that Friday (it was Monday morning)
I asked (begged) her if I could get them by Wednesday, as they were for work.
She got it done!
Thank you thank you!

Kathy did the alterations for my wedding gown and made my dress look awesome. I bought my dress online and when it arrived it was obvious I needed alterations. She was very particular and knowledgeable about her work. I would recommend her to anyone looking for alterations.

Kathy is the best !! If you need any alternations you need to see her, hands down best in the valley. I refer everyone to her, great prices for her amazing work. The dry cleaning service is awesome aswell.

Kathy did the alterations on my pretty intricate lace wedding dress and was wonderful to work with. She was very friendly, patient, knowledge and great at her craft. She took her time with each appointment to ensure the dress was perfect. The final product was stunning and I couldn’t be happier. Thanks Kathy!

Kathy is amazing! She has been helping our family with every type of alteration from boys’ suits, men’s suits, dress shirts, dresses (for my daughters and my wife) for years. And she has saved us last minute at times.
In all the years we have trusted her she is batting .1000. Great personality, great customer service, and fantastic alterations.
If you are looking for someone that knows her stuff, start with Kathy’s Alterations.

I brought in a pair of mens Hockey pants that I needed some custom work done on. I gave her the description of what I needed done over the phone. Not only did she get it right, she got it PERFECT! Thank you Kathy for your great work.

Kathy is a dream. She’s professional. Does quality work. And has a great location. If you need a pro, see Kathy.
Negative: the lady that has a dry cleaning business in same place is so depressing and unprofessional. The way she presents herself and talks. Somebody give her a drink and remind her to be happy to be alive! Geez! What a downer.

I took in four dress and a long, flowing shirt for alterations. The appointment to pin and measure only took 25 minutes and they were ready in one week. Kathy did a wonderful job. She also put a lace inset into one of the dresses that was formerly too low-​cut for work. The lace looks perfect and now the dress is more work-​appropriate. I am moving away from Ahwatukee but it will be worth the drive to come back.

I decided to try Kathy out of sheer laziness. My previous tailor is in Chandler, and I live in Ahwatukee, and Kathy is in Ahwatukee. So I gave Kathy a shot.
SO GLAD I did!
She fixed up a shirt for my hubby, and shortened two pairs of very expensive jeans for me, cause I’m a bit vertically challenged. Everything came out perfect!
Couldn’t be happier. Kathy allows me to look great and be lazy!

The best part about Kathy’s is that it is both a Dry Cleaners and also Alterations. She is fast, professional and my pants were done on time. Can you ask for much else? Oh yeah, they were altered correctly the first time. You can stop looking, just go here.

Kathy is located inside my favorite LEGENDS Cleaners so its a two-​for one errand stopover!
I can drop off my dry cleaning bag at night, include a little bag of stuff for Kathy with instructions, and its «magically» ready when I pick up my dry cleaning (pay separately).
Friendly, helpful, timely and professional. All of the items I have had repaired or altered were done right the first time. Now, if I could just get stuff to quit shrinking in my Closet… Ha!

Kathy is extremely friendly a good at what she does.
I had her alter my daughter’s prom dress. Everything went smoothly – Kathy was well aware of the timelines involved in the various area proms and made sure everything happened in a timely manner. She was very nice to me and my daughter, and made sure to explain appropriate things to each of us.
Make sure you call ahead if you decide to use her services! I think she works by fitting appointment only, and only on certain days of the week.

I found Kathy’s from Unilocal.I love to support local businesses and she was really friendly on the phone. I only had a few pairs of jeans to tailor to the right length. Kathy was great… very friendly and chatty.
But, I got 6 pairs of jeans back… and every single one was too long or too short. I spent $ 150 on tailoring and I ended up having to bring them to someone else. I’m not sure how you screw up on jeans… seems pretty basic.
If you’re having anything major done, like wedding or prom related, I would not recommend Kathy. ouch, sorry to say that… but to mess up on simple jeans is not a good sign for anything major.
I’m giving it 2 stars just because how nice Kathy was… but for business overall it’s like a 1 star. sorry

Stacy London and Clinton Kelly say that we shouldn’t expect to find clothes off the rack that fit us perfectly. At least this is what I remind myself time and time again while I am shopping and getting frustrated because things are too long or too snug in certain areas.
In search for a great pair of black pants for work, I tried on many, many pairs of pants. Finally found one that fit great except for extra two inches of material under my feet. I was tired, I was over-​shopped (yes, it does happen), and I decided to look on the bight-​side. I had found my pants and all they needed was a little alteration.
The next weekend I took them to Kathy’s Alterations which is located in Legend Dry Cleaners. I should have know better than to go that weekend, it was the weekend before PROM and Kathy was a little swamped by teenage girls. Also, I learned from the girl behind the counter that fittings are «By appointment only» and I hadn’t made an appointment. Bummer.
So I made an appointment to come by later in the week and the girl reminded me to bring shoes with the same heel that I would normally wear with these pants so we could get the length right. Good reminder!
When I did come back, Kathy let me into a little room to change into my too-​long pants. The room is covered in pictures from clients past and served as visuals of all the great work she has done. When she returned, she was very friendly and chatty and made me feel totally comfortable while she pinned up my pants to where she thought they would look best for me. She answered all of my questions and let me know when I could pick them up.
I just got them back the other day and I love them. The length is perfect and I can’t wait to wear them to work. Stacy and Clinton are right! A few extra dollars can make it much more enjoyable to wear clothes that fit great! Thanks Kathy!