Accel Party Rentals & Design

They were great! Very prompt with response via email. They have a very large selection of rentals and were able to pick up and drop off for our wedding at reasonable times! Definitely recommend them for rental needs anywhere on the island!

Yup. It’s true when they say «you get what you pay for» cheap. But I was unhappy. The white floors we rented from them was really DIRTY! to the point it’s not even white! It only looked good with the lights off.
The guys that’s came to set it up made it off centered with our head table! I don’t care if one side had more room than the other side they could of moves tables around. I tried to ask them to slide it down to be centered with the head table. They tried but it still was crooked.
I gave an extra star for the girls in the office who was very helpful and nice. They were easy deal with and fast with email and return calls. So thank you ladies. (Forgot their names)
(I’ll post a pic)

I can’t say enough about how great my experience was with Accel Rentals! They helped me figure out all of the details for our reception. They were experienced with our reception site and with this being a destination wedding that was such a huge help. I can’t even count the amount of emails and questions I sent to Kim and she ALWAYS responded timely and was SO helpful. We rented a clear tent, chandeliers, chairs, draping, and lighting. Everything was great quality and just what I was envisioning. Thank you! Wedding on 11.15.15

Aloha! The success of our annual luau presentation was predicated on the professionalism of principal Scott Rabe from start to finish. Many doubted what could be done, but Scott took the time to meet twice before the presentation to discuss possibilities and map out the detailed logistics of tenting, staging, and table & chair set up. His onsite staff were quick, efficient, and professional. And Scott himself rolled up his sleeves and worked his tail off with set up and break down. Break down and clean up was done in record time. If you’re planning a luau with practical elegance — — Accel Party Rentals & Design are great to work with! I would whole heartedly recommend them. Blake N., St. Louis Alumni Association.

DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY EVER!!!
A few months before my wedding I called accel to order linens for my wedding… the girl on the phone (kim) was helpful, helped me find the color of table cloths I needed. It was a special order so I had to pay for it in full so they could order it. Gave them my credit card, set up a tentative drop off and pick up time, and was told that everything was set for my wedding…
3days before my wedding, my coordinator calls me telling me she called accel to confirm my delivery time for the friday before my wedding, however accel is telling her that they see my order, and for some reason someone has voided it…
WHAT?!? I was never informed of this, thank god my coordinator called 3 days before the wedding, otherwise I would have had no table linens on my wedding day… no call, no text, no email was ever sent to me from this company, they simply voided my order and had no in tension of informing me.
I call accel right away, and speak to a girl named angel… and angel she is not… I ask to speak to someone in regards to the matter and she immediately comes back at me «YOU NEED TO CALM DOWN! I WAS NOT THE ONE DEALING WITH YOU OR YOUR COORDINATOR!» Oddly enough, I had been calm but dealing with someone like her is how bridezillas are made.
She ends up having kim call me back (though kim is off that day I called). So kim calls me on my day off, explains that she does not know what happened. But they will get the linens to my venue by the wedding. I inform her that I was beyond disappointed and displeased by their service (they made me also go to my bank to find out when they charged me and how much) and I asked how they were planning to compensate me for the stress and near ruining of my wedding reception. She calls the owner Scott and then calls me back to tell me that they cannot give me ant compensation because that is not their policy. .
I tell her that is not acceptable to me and something needs to be done. She then asks me what kind of discount I am looking for so she can ask Scott and let me know… I tell her no, that they screwed up, so they need to offer me what they feel is appropriate to tell me how sorry they are. (I was testing their customer service) she calls me back a few hours later and tells me that they would not charge me for delivery, and that is all they will do… WOW.. . Nearly ruining someone’s wedding, having no communication with a client, causing a bride stress 3 days before her wedding, and making her do the foot work of the money tracking is worth only $ 60 to this company. … $ 60 is not even a drop in the bucket compared to what they were charging me for linens… wow, just wow… but now 2 days before my wedding I have no choice but to continue to use them… so fine, I say if that’s all you guys will do, then I guess I have no choice… but I do ask for the owner to call me, thinking maybe, just maybe, his staff is not conveying to him how badly they screwed up… Kim seems bothered by the fact that I ask for the owner to call me, and quickly says ok and hangs up in a hurry.
So Scott the owner calls me. and it only makes me more disgusted with this company… I inform him of the situation, and what his company has put me thru just days before my wedding… he proceeds to tell me that I am lucky to be getting the delivery fee charged… that they don’t do discounts… they have customer service in the fact that the over nighted my linens (something I ordered months ago) so I could have it for the wedding. he tells me every other company would have just told me «too bad»… I don’t know what other companies he is talking about but having worked in customer service my whole life, I know that is not true… no company would do that.. so talking g to the owner Scott was like talking to a wall… he said things in the conversation like «we do hundreds of weddings a month». that lead me to believe that when hiring this company, you become just a number and money to them… they really don’t care about their customers or service or product… he also had the audacity to compare his company’s mess up to a waiter messing up your meal at a dinner… I had to laugh… how he thinks comparing a dinner (which one does everyday) to a person’s Wedding… is beyond me… there is no comparison and this company accel, clearly has no class, no customer service, no pride in their work or name of their company… so long story short: DO NOT USE THIS COMPANY EVER!

This review is 100% absolute truth. I normally do not post, but I did not want what happened on my wedding day to happen to anyone else. I reserved a white dance floor for my wedding and decided to go with the best deal I could find. BTW I absolutely got what I paid for :(My fabulous wedding planner Gina with Divine Weddings and Events (LOVE Her) confirmed everything with Accel 1 week before my wedding, but on the day of my wedding ACCEL DID NOT SHOW UP! We called to see what happened and they said they did not have an invoice on file for me… I had multiple e-​mails & I was even holding the invoice in my hand (while in my wedding dress) and the would not admit they had TOTALLY SCREWED ME ON MY WEDDING DAY. Luckily for me Gina was a master of solutions and with less than 2 hours before my wedding, she got Pacific Party Rentals (LOVE LOVE LOVE them) to save the day and deliver and install our white dance floor with ease: D
Do yourself a favor and steer clear of the business, I was absolutely horrified and how they handled the entire situation.

I actually had very little interaction with this vendor the day of, as they setup before I arrived and broke down after I left. I did make a few changes up until a few days before and they were fine with it. On the day of the wedding the layout had to be tweaked a little because of the uneven ground of the venue. Also, the dance floor tilted, but there was nothing Accel could have done about that. We ordered one more main light than they were able to fit, and the coordinator told my husband to get a refund on that. As I wasn’t around at the beginning or the very end, I also wasn’t able to tip the people doing this work. Hopefully the cost of the light they didn’t use got spread out to the people setting up.

These folks have the BEST ever customer service! Kim helped us with all of our chair, table, tent, and linen requests. If you are throwing a party of any type these are the folks to contact!

I was planning my daughter’s 1^st birthday party for an intimate party of 40 at our home. I reached out to Accel Party Rentals & Design to see if they were available for our date and if they would site our home to see what would work best. Angel was our point of contact through the entire process and she was an absolute angel!
Angel visited our home (how awesome!!) and we confirmed our rentals. She was fast, quick and very efficient. She was very accommodating and worked within our budget.
Day prior, Accel delivered the tent, white resin folding chairs, banquet rounds, buffet tables, and keiki table and chairs (yes! they have tables and chairs specifically for the keiki!!) They were on time, polite and efficient.
I originally had my pick up time for the rental equipment after the party concluded, same day, at 2:30pm, but I literally called them at 12:30pm (while the party was happening) to push the time back to 5:00pm — with no hassle!
The rental items were all in great condition and even better than some other rental companies we’ve worked with. The staff from beginning to end always treated me with respect and graciousness — never pushy, never rude, and always accommodating. A business that places their customer first and provides exceptional service and quality products deserve a 5-​star review.
I hope this review will provide reassurance to any of you party planners out there. Thank you Accel for everything — we will be in touch again soon. for the next party! :)

Had the pleasure of working with Kim, who frankly was kind, patient, thorough and extremely helpful. Doing our wedding ourselves without a wedding planner was stressful. So Kim’s experience in logistics was a god send. She was able to walk us through all of their different product options, offer ideas on what other clients had done, and even came out to the site to personally explain the setup process and product placement. Whenever I had a question, I could email her knowing that she would respond in a timely fashion. And the prices (compared to other rental companies in Honolulu) were fair for what we were looking to accomplish.
I will say that I did not rent everything from Accel. There were certain items (like our tables and flatware) that we got somewhere else. But it wasn’t a pricing or service issue so much as a preference for very specific items that Accel did not carry in stock. Other reviews here have pointed to the lack of quality with respect to certain items (such as tables). However, I can’t really speak to that. What I will say though is that what we did rent (tents, lawn furniture, chairs) did not have any quality issues. In fact, there was enough inventory of each item in their warehouse that I was even allowed to inspect, select and reserve our items ahead of time (allowing me a degree of quality control prior to everything showing up on site).
Overall, my experience with this company was outstanding. While I recognize that every business must have it’s ups and downs (and it certainly appears that some people have been on the receiving end of bad service), I personally have nothing but raves for Accel. Given the wonderful outcome I would not hesitate to go back to them for future rental needs.

TERRIBLE SERVICE!!! Do not consider this rental company. They were horrible at responding to ANY emails. We worked with Kim and she was horrible. This was by far the worst experience. Not sure how this place is still open and running a business! Other rental companies are super responsive and will help you in any way. Till this day kim has never responded to any of my emails, in the meantime we went with another company. Accel party rentals way to start the wedding process and experience, avoid at all costs. Trust me.

First — I have to give credit where credit is due. This company was (generally) very good at responding to me and my husband as we were planning our wedding. Angel was the first woman we met, and she was beyond willing to help us figure everything out with details.
Now — where I have to discredit a bit.
There was SO MUCH passing around! We met Angel and she was super promising, so we were like «yes, we want this company». She had showed us beautiful pictures of her work and explained how she could do all of these awesome things.
After a while of figuring everything else out for our wedding, we got back to Accel and was put in contact with Heather. She was very helpful and gave us a million different invoices with every change we asked of her. No more Angel. I mentioned her name a bunch and it never really got acknowledged.
We asked to meet up with Heather at our venue — which we had already done with Angel, but she went missing I guess. It took a lot of work to get everyone situated. The venue itself is a-​whole-​nother story (Discover Hawaii Tours @ The Nutridge Estate). The day comes and we get a text/​phone call from Heather saying she couldn’t make it and sent another woman as her representative — Kim. No biggie. As along as we get things accomplished and can stop sending 3 emails a day.
Kim was super nice. In the end, I asked if a bunch of decorative things COULD be done by them. Word for word, I said, «if I hand you my decorations, you can put them up for me» — she said yes… with confidence. We felt good after this meeting assuming everything was settled.
I WAS WRONG!
Emails resume with Heather. I asked her about the SAME things I asked Kim juuuust to be extra sure… which is why we wanted to have the meeting at the venue in first place, to avoid having to say the same thing again. I’m not sure Kim relayed the entire message to Heather. She could have but just misunderstood me — no clue. Either way, I had to repeat myself. Heather never said yes, but she also never said no, she was telling me the ideas I had were possible — mind you, deposit has not been made just yet. She asked for pictures of the ideas I had in mind. WHILE this is happeneing, my husband is emailing her separately trying to figure out how to put a deposit down. After I get cc’d in the email concerning the deposit being taken, I get an email from Heather telling me it’s not possible to do any of the things I had asked to be done when I talked to Kim and e-​mailed Heather 2 – 3 diff times with the same ideas. That makes me explaining my plans 4 times to the same company.
I repeated myself 4 times with the same ideas and was strung along until my money was taken and FINALLY got a solid no.
I was furious. Emailed asking what the run around was with women and ideas and why they couldn’t say no in the first place. Heather wasn’t pleasant to work with. She does this sh*t for her life, I have never planned a wedding before. Just be straightforward with things you can and cannot do. I would’ve been fine if I had known SOONER so I could figure THAT part out sooner.
Anyway, she’s pleasant to my husband, so I stopped talking to this company altogether.
DAY OF WEDDING:
They were supposed to be there at 7am to set up. I showed up at 11:30am and not one table was set up.
The lights were laid out beautifully — but not even half of them worked.
They took so long setting up tables and chairs, my family and friends started doing it themselves.
The tables and chairs they DID set up, they paid absolutely NO MIND to the mud. My fam and friends had to readjust and move some of the tables themselves too.
Heather mentioned in an email that she was going out on a limb for me when I asked for the stage at our venue to be covered with draping. The draping was done and the stage was sorta hid. The weights they used weren’t placed appropriately and drapes were flying on groomsmens heads. I don’t do this for a living, but putting a brick on a piece of fabric wasn’t a difficult task for me. Just sayin.
I wouldn’t reccoment Accel to anyone. I would actually go as far as to tell people to steer clear, hence me on Unilocal.
Happy event planning, friends!

1 st of all I have to confirm the other reviewer’s comments about the poor condition of the tables. Pretty ghetto. I guess they figure they cover it with a cloth and make it pretty.
Thats not my issue with them, though. My issue is that their breakdown crew stole $ 500 worth of booze from us. Just blatantly walked away with it. I tried to reach Heather right away to inform her and she never even called me back. These guys were drinking our booze while they were breaking down! And then they loaded up two marine coolers full of beer, champagne, soft drinks, plus full bottles of Crown Royal, tequila, and expensive Vodka.
I found out later from another caterer that he had the same problem with them in the past. Same MO– the guys stole the boose and the cooler they were in! The caterer also reported it but Accel obviously doesn’t care because they continue to employ these thieves.
The owner of this company doesn’t seem to care. or who know? Maybe they’re all getting a share of the loot back at the office. You would think they wouldn’t want their trucks to be driven by drunk driving thieves. I wish I had called the police instead of trying to contact Heather, thinking she would be concerned enough to even call back. I didn’t want to alarm my guests with police visit. I wish I had so I could press charges. What a thing to happen on my wedding! Do not hire this company. Not even a call back?! Seriously? They dont deserve your business.

DON’T EVER RENT FROM THIS COMPANY!!!
I was so glad finding Accel Party Rental because the previous company I booked when out of business. I was first satisfied of how they were able to accommodate my needs being one month away from our wedding. The personnel I was working with was Kim and she was helpful. I requested for ALL WHITE DANCEFLOOR and noticed she would not reply to my email. With that being said, I called them several times to confirm my rentals and pick up/​drop off time. Everything seem to be running smoothly. About 1 or 2 weeks before the wedding, I added background draping. Again, I did not get a reply from Kim so I decided to call and confirm. I ever called a week prior to confirm my two reservation.
Comes my wedding day, I walked into my empty reception ballroom and noticed a BLACK and WHITE dancefloor. I was furious as I never wanted or requested a black and white dancefloor. And the draping?, there was no draping!!! I immediately got them on the phone and spoke to the President, Scott. He claims he did not know there was a draping with the order and it say we requested for Black and white. He even scrolled down to my emails claiming I asked for a black and white dancefloor. I did not want to look stupid so I let it go and wanted to deal with it once I get back to work. They couldn’t do anything with the dancefloor because they had none available. But the draping? They ended up installing it just before we opened the doors for the guest but that thing looked like a table cloth or curtain. Totally did not meet my standard.
A day later, Scott emailed me saying he found my email about requesting for the ALL White background. He sent his sincere apology and took care of my balance. However, this is the moment I could never get back and they ruined it for me and my husband. WTF!!!

Accels customer service is AMAZING! They were always there for me during all my wedding planning and even let me change my mind and add products up until a few hours before they arrived! I was really blown away by how promptly they replied to all of my e mails and phone calls.
Their tables are beat up but they have nice table cloths that cover all that up. Also I thought they were going to set everything up but they did not. I think that was just a misunderstanding on my part.
I definitely recommend them! Thank you Accel for making my special day easier!

I have to agree that sometimes the tables are not in the best of shape, but nothing a linen or two cannot cover up. These stars are for the amazing crew! I worked an event this past Saturday and the three young men who did the set up and break down were so sweet and helpful, kind and polite! They went above and beyond in every sense of the word! I cannot praise them enough for the help they gave to this «aunty» In this day and age it is very rare to meet such fine young men. Kudos to the staff and Mahalo I cannot wait to work another event with you!

Accel was very prompt and definitely made our wedding day smooth! Specifically, heather did a great job of taking care of us that day. She and her crew had no problems getting to the site and worked very efficiently. She did an amazing job of making the place look amazing and was very flexible with the changes that we wanted last minute. She was very professional and easy going, which helped in making our day go smooth. The site got windy and the place started to turn to a mess, but heather came back to our rescue! She told us we can go and finish the rest of our tasks as she would take care of everything and make sure it would be perfect, which it turned out to be!
I wanted to touch on Heathers customer service, which was amazing! Despite the busy day they had, which was decorating for a lot more functions going on the rest of the day, she still managed to turn around and come back and help fix everything once the wind started kicking in. I was very thankful for her contribution and her awesome customer service. She literally saved the day!

These guys are awesome! We used Accel for our wedding last summer and were so pleased we are using them for a party again this summer. Angel is super helpful and pleasant and you can’t beat the prices! Their delivery fees are also probably the lowest on the island. I definitely recommend Accel for any party needs. Thank you!!!

They have THE worst tables I’ve ever seen (i’ll post pics in a bit). And the chairs are always dirty, covered in something sticky, or broken. We use them a lot. But not because of their products, their products (tables and chairs) are notoriously BAD. We used them mostly because: 1) because we are a company and it’s easier to work with someone we’ve used in the past in terms of vendor codes and payments and what not. And 2) because their Customer Service person is amazeballs and really friendly and nice, and the guys who come and deliver also do a pretty great job.
But seriously… these tables. Splintered, hole-​y, rims falling off, ridiculousness. $ 8 for an 8 foot table is pretty cheap, but if you wanted to use this for an actual event, you better get very long and very thick table cloths. Some tables were even slanted and uneven. And one of the chairs delivered was labeled «broken». I feel like we’re working with tables from the land that time forgot. We’ve asked once if there’s another price for better tables, they said no. So… idk, maybe cause we usually only ask for like 30, we get jipped? LAME.
It’s really embarrassing to have guests of our company come and set up on tables that look like we got them out of the recycle bin.
Accel, good job with customer service and your delivery staff. But I personally wouldn’t hire them for an actual event that I’m throwing cause it’s really quite embarrassing.

Used them for my wedding. They are very helpful and responsive! I worked with Kim to put together my wedding and I had a million of things to rent. They are pretty cheap as well and were ON TIME. The only thing I’m unhappy about is that I think we were missing some extra chairs and we were missing one table. It wasn’t a big deal but I had paid for them. but since everything ended up working out, I don’t care. Also they were able to pick up all of my stuff and tear down at 10:00pm.
I recommend them.