Kamaaina Flooring

We have been working with this company for several years now. The owners are professional and courteous. We will continue to refer friends and family to Kama’aina Flooring!

I contacted Kamaaina flooring before Thanksgiving and spoke the daughter Natasha. She mentioned she was in Reno and they would get back to me upon their return in a few days. NO RESPONSE after 2 weeks. So I call back and speak to the father, Thomas. Explain what I need and he tells me to send him an e-​mail. I do, in detail. He calls me and schedules an appointment to come and measure and provide me with a quote. He was supposed to look at 2 locations. The first at 0800 and the second at 1000. At 11:00, my daughter in law calls and says no one has shown up yet. I call Thomas and he is clueless. After I mentioned he made the appointment with me, he promises to send someone out ASAP. Someone named Casey comes, measures and was very diligent about what he was doing. Waited 2 weeks for an estimate, NO RESPONSE. I call back… NO RESPONSE. The reason I tried to be patient, is because they are family owned, local business. Trying to support the small guys. Oh well, I am about to call someone else as it is nearing February and still CRICKETS! Don’t waste your time with Kamaaina Flooring.

I purchased some lovely laminates from Home Depot in May and decided to have them install it for us. I have used Home depot to install flooring in a few of our other homes on the mainland. Unfortunately Kamaaina Flooring was one of the contractors that Home Depot use here in Hawaii. Kamaaina Flooring came to my apartment, measured and scheduled the start date with me. On the first installation attempt, two guys from Kamaaina Flooring came in, they poured leveler on a hump in my guest room, completed the installation in one day and at the end of the day told me to sign a paper stating they had completed the job. Upon walking through the apartment my husband and I realized that the floors were wobbly, there was a massive hump in my guest bedroom from the leveler they had poured and the trims were falling off the wall. We called Kamaaina and Tasha said she would come take a look. When she came out she realized how horrible the flooring was and told me that she would have them rip it up and I would also have to purchase more ‘leveler’ because my floors were uneven. I was hesitant at first but decided to purchase the ‘leveler’. A few days later they came back ripped up the floors and poured the leveler and came back another day to relay the floors. After laying the floors a second time, we walked through again and still, there was a hump in my guest room at the entrance to the room and several wobbly areas in my living room and bedroom. I called Tasha again and she sent her husband out to check the floors which he claimed was «tight» and they redid the «tight» areas (attempt number 3). The floors were still wobbly. I later realized that Kamaaina was sub contacting with some guy called Ed and basically his guys were horrible.
I was so frustrated at this point that I went to Home Depot to complain and they were unaware that Kamaaina was subcontracting. I wanted to write this review because I do not want anyone to have the same issues I had with this company. If you get them through Home Depot, tell them you want someone else.